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Address and Contact Information
Address: 16846 Davis St, Galesville, WI 54630
Phone: (608) 484-4117
Website: http://facebook.com/lylliandivicakes
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Lylli & Ivi Cakes & Sweet Treat Cafe LLC | Galesville WI – Facebook
Lylli & Ivi Cakes & Sweet Treat Cafe LLC · Details · Contact info. . (608) 484-4117. . [email protected]. Photos. See all. Posts. Lylli …
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Lylli & Ivi Cakes & Sweet Treat Cafe, [16960 – MapQuest
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Reviews
Kaecey Parker
I like to support local and have always gone to lily and ivy’s for my weekend coffee run and donuts for the kids, great bakery and coffee cafe for that. But my experience with a recent cake order for my Mother’s 60th Birthday has tainted my opinion.
I inquired through their Facebook messenger about cake pricing and my vision for the cake I wanted to order, I wanted a beach themed carrot cake that had a beach themed quote. It was discussed and agreed upon in messenger as well as over the phone that this could be done.
I wanted the quote “60 years young and still chasing the sun” because my mother loves tropical vacationing. I made sure to ask over the phone if this quote would fit and work for the size cake I was ordering and it was said that it would work even if it had to be put on printed sign of some sort.
When I went to pick up my cake the owner was not in store and a young gentleman gave me my cake, it was wrapped in plastic and I just got the cake and left. I noticed in the car that the writing on the cake said “Happy 60th Birthday” which isn’t at all what I wanted the cake to say. I thought that maybe there was a sign on the side of the cake with the quote so I drove home and opened it up.
There was nowhere on the cake that had the quote I asked for and was told would be on it, instead it only said happy 60th birthday. Otherwise, the beach theme decorating was well done. I messaged the owner right away about the quote and she replied that she was not in town and had an employee helping with cake decorating.
I didn’t have enough time to print off my own quote and add to the cake so I was very disappointed and had to explained to my mom how I wanted it to say the quote I had picked out but that’s not what I got.
Overall the carrot cake was good flavor and beach theme was well done I was just disappointed about the quote and not being contacted about it before picking up. if my original quote couldn’t work I would have picked a shorter one that would have worked!
This was a Saturday pick up so on Monday I messaged the owner again asking if there could be some sort of reimbursement for not getting the order I placed correctly.. she said she needed to talk to her employee about it and got back to me the next day saying I could have a $10 refund or $20 in store credit. I chose the $20 in store credit and gave my address for her to send it. It had been two weeks and I still had not seen anything in the mail. I reached back out asking if it had been sent because I wanted to make sure it wasn’t lost in the mail. She responded that her employee was supposed to send out the mail but she would check and make sure.
I waited another week and a half with still nothing in the mail. I reached back out and said that I still had not received anything and that I would appreciate the refund by the end of the week or I would unfortunately need to leave a review as I don’t think others would like this experience.. It has been two weeks with no response and no reimbursement.
In total it has been a month and a half with no resolution. On top of that when I ordered the cake the amount she told me over the phone would be $51.50 but what was actually charged was $59.22 I asked why the charge on my card was more than what she told me over the phone and she claimed that it was processing fees but the receipt that I was emailed said it was for a tip.. so I was charged for a tip that I never agreed upon before even receiving the cake to see if it was worth tipping for.
I usually like to support local but I will never recommend ordering a cake from lily and ivy’s with the experience Iv had if you want it decorated a certain way.
… moreI inquired through their Facebook messenger about cake pricing and my vision for the cake I wanted to order, I wanted a beach themed carrot cake that had a beach themed quote. It was discussed and agreed upon in messenger as well as over the phone that this could be done.
I wanted the quote “60 years young and still chasing the sun” because my mother loves tropical vacationing. I made sure to ask over the phone if this quote would fit and work for the size cake I was ordering and it was said that it would work even if it had to be put on printed sign of some sort.
When I went to pick up my cake the owner was not in store and a young gentleman gave me my cake, it was wrapped in plastic and I just got the cake and left. I noticed in the car that the writing on the cake said “Happy 60th Birthday” which isn’t at all what I wanted the cake to say. I thought that maybe there was a sign on the side of the cake with the quote so I drove home and opened it up.
There was nowhere on the cake that had the quote I asked for and was told would be on it, instead it only said happy 60th birthday. Otherwise, the beach theme decorating was well done. I messaged the owner right away about the quote and she replied that she was not in town and had an employee helping with cake decorating.
I didn’t have enough time to print off my own quote and add to the cake so I was very disappointed and had to explained to my mom how I wanted it to say the quote I had picked out but that’s not what I got.
Overall the carrot cake was good flavor and beach theme was well done I was just disappointed about the quote and not being contacted about it before picking up. if my original quote couldn’t work I would have picked a shorter one that would have worked!
This was a Saturday pick up so on Monday I messaged the owner again asking if there could be some sort of reimbursement for not getting the order I placed correctly.. she said she needed to talk to her employee about it and got back to me the next day saying I could have a $10 refund or $20 in store credit. I chose the $20 in store credit and gave my address for her to send it. It had been two weeks and I still had not seen anything in the mail. I reached back out asking if it had been sent because I wanted to make sure it wasn’t lost in the mail. She responded that her employee was supposed to send out the mail but she would check and make sure.
I waited another week and a half with still nothing in the mail. I reached back out and said that I still had not received anything and that I would appreciate the refund by the end of the week or I would unfortunately need to leave a review as I don’t think others would like this experience.. It has been two weeks with no response and no reimbursement.
In total it has been a month and a half with no resolution. On top of that when I ordered the cake the amount she told me over the phone would be $51.50 but what was actually charged was $59.22 I asked why the charge on my card was more than what she told me over the phone and she claimed that it was processing fees but the receipt that I was emailed said it was for a tip.. so I was charged for a tip that I never agreed upon before even receiving the cake to see if it was worth tipping for.
I usually like to support local but I will never recommend ordering a cake from lily and ivy’s with the experience Iv had if you want it decorated a certain way.
Verlyn Severson
Phenomenal bakery. I can’t believe I’ve been through Galesville and only noticed this place this last weekend. The storefront is amazing and the cinnamon roll and pecan roll I bought were fantastic. This is a great Hometown Bakery like they used to be.
… moreCINDY STOCKWELL
Lylli & Ivy did the cupcakes for my daughter’s wedding. They were delicious!! We had a small cake made and they decorated it so beautifully. Everyone complimented the way they set up the display. We will definitely go back for more.
… moreAnna
This was such a lovely little bakery to stop at! They had a nice selection of pastries to choose from and they were very reasonably priced! We stopped once and had to go back again! I recommend trying the cookies!
… moreDarlene Baken
If you have never been here you are missing out. I again ordered the cookie kits and my grandchildren love them.No matter how they decorate them they are delicious. Just walking in the smell is as amazing as there bakery goods. You need to also try the apple turnovers..The customerservice is awesome, welcoming and helpful…
… moreAmy Hahn
Made special trip from Eau Claire for your amazing deserts. I would make another trip to come and get more. Cupcakes and those pb things are to die for!
… moreabergman5
Delicious food and a talented baker. It’s a great location in a historic old building. We were told this place has the best Battenbergs in three counties. But I couldn’t find them. The pickle ham cream cheese pastries are to suffer for.
… moreMariah Wussow
Excellent coffee and LOVED the pickle roll-up scone.
Service: …
… moreService: …
S
I ordered a cake from Lylli & Ivi Cakes for a birthday-would 100% recommend!! Cake was outstanding (German Chocolate), and the price was way better than other places I looked at! Thank you so much, y’all will definitely be my go-to for professionally done cakes and sweets!!
… moreMatt Hastings
Great little place, definitely check it out if you’ve never been here
… more