Address and Contact Information
Address: 7770 Richmond Hwy A, Alexandria, VA 22306
Phone: (571) 347-7788
Website: http://lotusphogrill.com/
Menu Photos
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Reviews
The biggest problem was that my eye of round was blood-dripping raw. Blood from the meat contaminated the vegetables and noodles in the container, and when I tried to salvage it by heating the broth to boiling and pouring it over the meat, the broth turned RED. I ended up having to throw it away because I am not going to risk getting sick by eating something that literally dripped blood.
Sorry, not sorry!
I was feeling something coming down so I placed an order online for pickup… pickup time was 6:41 got there about 6:45 food wasn’t ready had to wait an additional 10 minutes.
I ordered a veggie bra and the broth tastes like water I added multiple limes jalapenos and plum sauce to give it any flavor. I will say I do like the fact that they have mushrooms in their vegetable pho, as most places do not.
This place used to be Pho 777…. I’ve eaten there and it was decent, is when I used to eat the regular pho but as of late I’ve been eating veggie pho.
The food showed up earlier than expected which was nice but as I opened the bag I saw that only the pho (two broths and 2 containers with actual ingredients) were in the bag. The bag reflected that there were only 2 pho’s in that bag.
The deliver guy was gone and so I called the restaurant directly. The man on the line informed me that yes my Boba teas were still sitting there. I asked about my spring rolls and he said they should have been in the bag. I told him they weren’t and the bags ticket reflected it wasn’t in the bag. I asked if they would deliver me the rest of my food and he told me he wasn’t in charge of delivery.
So then I told him I needed refunded for the items I didn’t get. He said he would let the manager know. No one contacted me or refunded me for the missing items. I then went through the email to leave feedback, and then the next day through the restaurant contact us email. No one will respond or refund me for my missing items.
Lotus has essentially stolen $15 dollars from me and I can’t even get my $11 dollar tip back either. No accountability and no response from them.
Do not order from them! If they mess up, it’s not their fault, It’s the delivery persons fault. They don’t care and you won’t get refunded
It’s a real shame and the order was really expensive.
For the scholars out there that select raw meat for their pho and then complain that it is raw, pay better attention and chose cooked meat. Otherwise you have to reheat the broth before adding raw meat (on delivery orders)