Draven Loa
While my wife had a nail appointment nearby, we decided to treat our kids to a quick bite at the Little Caesars Pizza in Hewitt, Texas, with the intention of grabbing a Hot and Ready pizza. Upon our arrival, it was evident that they were quite busy. Unfortunately, the only aspect of our visit that posed any challenge was the behavior of some customers.
In the midst of the bustling environment, a young gentleman named Elmer was valiantly holding the fort at the front counter. Despite the relentless demands and pressures, he remained remarkably respectful and composed throughout. It was disheartening to witness some customers directing their frustration at him. Eventually, he removed himself from the situation, and a young lady named Elena stepped in to handle the situation.
Once the chaos subsided, we were able to place our order, opting for a Hot and Ready pepperoni and cheese pizza. Though there was a 15-minute wait due to the overwhelming number of orders, it was evident that the team was working diligently to meet the demand.
I want to emphasize the exceptional customer service provided by Elmer and Elena. Despite facing unwarranted impatience from some customers, they maintained their professionalism and composure, making our visit more than worthwhile. It’s unfortunate to see people becoming agitated over pizza when the staff is doing their utmost to serve everyone efficiently.
Elmer and Elena, in particular, deserve recognition for their outstanding service and grace under pressure. Despite the challenges they faced, they exemplified the kind of professionalism that leaves a lasting positive impression. Little Caesars Pizza in Hewitt, Texas, should be proud to have such dedicated employees on their team. Our overall experience, thanks to Elmer and Elena, was a testament to their commitment to quality service.
… moreBryant Deakin
This Little Caesars location has great customer service, great management, tasty food and last but not least, great ownership. I’ll take this over Pizza Hut, Dominoes, Papa Johns and Marcos Pizza any day of the week! I will definitely return to this location the next time I am in the area.
… moreredhotjcc
Usually a good spot, but just sold me an EMB that was just regular pepperoni. The woman at the desk refused to acknowledge she sold me the wrong pizza. She tried to pull out a regular pep to argue there were extra and it only further proved my point. I didn’t have time nor is it worth the money to argue. But in one single instance they have jeopardized my patronage after years as a regular satisfied customer.
… moreDavid Baker
This restaurant, unlike some others, doesn’t have pepperoni Italian cheese bread on their menu. DON’T ASK FOR THEN TO ADD PEPPERONI HERE. The bread is $4.99 on its own, and I was charged $4 for like 8 pepperonis. You could get another entire Italian cheese bread for a dollar more. It’s criminal to charge $4 for this few. It should have at least 20 pepperonis and shouldnt cost more than $2. I generally have no issues with this particular restaurant, despite the fact that often times, they don’t cut the pizza all the way, undercook the pizza, or put 8 gallons of sauce on their pizza that makes it unpalatable. Just a warning to anyone who thinks italian cheese bread would be good with pepperoni on it, it’s a ripoff.
… moreKaeden Ellis
The pizza comes out amazing and are absolutely delicious. There is great service and good quality coming out of the space. They have a take out storage area that keeps your pizza’s hot and ready and not accessible unless you have a code so nobody can steal your pizza’s so that’s is a plus for me. One problem I have is that the toppings do fall off pretty easily but over all the quality of the food is top tier.
… morePamela Giersz
Very disappointed! It used to be my favorite pizza place to go every weekend and I spent plenty of money every time but lately it is outrageous. Undercooked pizza, very few topping, the marinara that comes with the bread sticks used to be a full cup too but even those are half filled. When the app gives you the time to pick up your pizza, it’s almost guaranteed wrong and you can wait an additional 30 min in your car. The employees are very snappy as well, not sure what happened to this location but I do not recommend this specific LC anymore!
… moreMarta Bal Gurbanova
The cash register person was super friendly and honest/social. They didn’t have ready pizzas to take but maybe that’s how they run their business there.
Gave 4 to atmosphere since it is just a regular LCP place, nothing special!
… moreK K
I just had this pizza for the first time. Delivered. I was impressed! I got thin crust onion, green pepper, and mushroom. The crust was really good, along with the rest of it. I also got the dessert, which was good also. I will order again. It’s like 5 mins away…
… moreAPRIL Corpman
We ordered 4 large pizzas one thin crust with extra cheese and three regular prep. We received 4 medium pizzas and regular cheese was charged for the four large and extra cheese. When we called to let them know the manager was not professional about the situation and did not help with the problem. Poorly handled. Was not impressed.
… moreBag of ALL Trades
It is unfortunate that I must leave this review but this location is haphazardly incapable of being consistent with their food and service. Usually well made pizza and even nice staff, this location suffers from a inability to hire competent staffing for all shifts and days. So more than normal you will get the “bad batch” and your food and service will will match that sentiment. Do not give them you money or service if this is the solution to their employment problem. They work for us and our money is louder than this review or any review. Stop going to this location. Go any where else. Teach them a valuable lesson in competency, standards and quality.
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