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Visit your local KFC® at 111 E. Puainako Road for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Hours
| Sunday | 10 AM–10 PM |
| Monday | 10 AM–10 PM |
| Tuesday | 10 AM–10 PM |
| Wednesday | 10 AM–10 PM |
| Thursday | 10 AM–10 PM |
| Friday | 10 AM–10 PM |
| Saturday | 10 AM–10 PM |
Address and Contact Information
Address: 111 E Puainako St, Hilo, HI 96720
Phone: (808) 959-1886
Website: https://locations.kfc.com/hi/hilo/111-e-puainako-road
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Last Updates
Reviews
sam ingram
Been going here for two years and the chicken consistently, sucks. It’s dry and it’s like it was fried in flour with no seasonings whatsoever. The original is never juicy. At least when it comes to the breasts. For some reason, the Kona KFC does a much better job. It’s weird how much better it is over there considering it’s on the same island. The staff though, are extremely friendly.
… moreShawn Tu
Tried placing an order on the app didn’t go through correctly so I re-placed the order while waiting in the eating area. Out of coleslaw just seems like it’s one of the 10 things on the menu you should stock it, kind of crazy to run out but whatever.
My issue was that whoever stacked all the food in the bag needs some basic common sense. Wet things go on the bottom, lighter things on top. By the time I got home the container of gravy was vertical and went right through the paper bag. Mess on everything, all the other containers, to go bag was trashed, gravy and sauce packets all over my passenger side floorboard. Quite easily the worst KFC I’ve ever been to. If it’s not packaging, it’s not seasoned correctly, or national deals don’t apply, at least the staff figured out how to time the food better so you’re not waiting forever for your food. Still, somethings always wrong when I order here.
… moreMy issue was that whoever stacked all the food in the bag needs some basic common sense. Wet things go on the bottom, lighter things on top. By the time I got home the container of gravy was vertical and went right through the paper bag. Mess on everything, all the other containers, to go bag was trashed, gravy and sauce packets all over my passenger side floorboard. Quite easily the worst KFC I’ve ever been to. If it’s not packaging, it’s not seasoned correctly, or national deals don’t apply, at least the staff figured out how to time the food better so you’re not waiting forever for your food. Still, somethings always wrong when I order here.
Sean Kalisiak
Ordered a 5 piece tender meal that comes with two sauces and paid extra for two sauces. Got home to realize they only put 1 sauce in total in the bag. Ordered 2 honeys for my biscuit and didn’t get any. Tenders were also cold and not Crispy at all. And when you pay extra for the Colonel’s famous lemonaide, they give you pink lemonaide Tropicana. Very disappointed, first and last time coming here
… moreChung King
EDIT: yet again they screw up my order. Supposed to be a Nashville Hot Chicken loaded french fry bowl. It’s got absolutely no sauce on it and no pickles.
I threw it right in the garbage.
Been here twice in the past 3 days and both times my order is wrong. Same cashier who doesn’t really seem to care.
First order was large mash with gravy, small corn, and a side of gravy. Received mash with no gravy. I had wanted and paid for a side.
Today I order large mash no gravy and a small corn. He rings up a small mash with gravy and a small mac n cheese and I said that’s wrong. Then he rings up a large mash with gravy and I said no gravy again. Then finally he rings up one with no gravy.
My fault for not seeing he rung up mac and cheese until I drove off. KFC has the worst mac and cheese in the fast food business I’ve ever had.
I’m done with this location.
… moreI threw it right in the garbage.
Been here twice in the past 3 days and both times my order is wrong. Same cashier who doesn’t really seem to care.
First order was large mash with gravy, small corn, and a side of gravy. Received mash with no gravy. I had wanted and paid for a side.
Today I order large mash no gravy and a small corn. He rings up a small mash with gravy and a small mac n cheese and I said that’s wrong. Then he rings up a large mash with gravy and I said no gravy again. Then finally he rings up one with no gravy.
My fault for not seeing he rung up mac and cheese until I drove off. KFC has the worst mac and cheese in the fast food business I’ve ever had.
I’m done with this location.
Holly Taylor
The manager was on the counter AND doing drive thru. The store was quite obviously short staffed, but the manager handled all with a smile as she multitasked. I don’t eat fast food but the pot pie was tasty
… moreSherry Kennedy
I doubt that I will be able to add a photo, but I got the three-piece chicken tender meal, and the pieces of chicken were unbelievably tiny. 2 inches in length for one and the other two were 2 1/2 inches long that’s it. I didn’t realize you also have to ask for butter and honey for your biscuit because they don’t include that anymore either Along with the little hand wipe. The sweet little girl taking my order was very nice, but lacked any personality whatsoever. She didn’t seem to understand when I asked for extra ice in my drink, and didn’t give me my change for quite a long while because she had to stop and change the tape in the machine. All the wild the drawer was open, but figuring out how much she owed me was a difficult task.
… moreLa La Cookie
We ordered 2 chicken littles. Don’t know if they dropped them in the mayonnaise as a coating or had a contest for who could use the most condiments on 1 sandwich… ♀️either way, corporate KFC needs to consider the condiment cost as an excessive expense for this location.
… moreDarren O
Slow service for mobile order. Waited for 15 minutes after pick up time. Extra crispy was not extra crispy..
… moreIsabel Inglis
KFC is one of our go to place, for a quick meal when we are running for an errands for the day, despite couple of bad experiences we had, we are still coming back, last night i was in Hilo town and I was late coming home and obviously have no time to prepare food, but my stopped to this KFC is another regret for me, never fail I said… we either served with wrong order, missing some order or overcharged with order, twas upsetting.. the fact that you won’t know what you got if that is the right food until you got home, its disappointing, more so if you are hungry that ruined your appetite, our previous experiences it only keeps filing up in various ocassions, this time my order was simple 12 pcs. Chicken Wings but I ended up coming home with 10pcs. nothing on it but spicy which i didnt ordered spicy, to be honest 2pcs Wings missing it isn’t really the big issue, the issue is that pay more attention to what these people are doing we all know that prices are climbing sky high in anywhere you turn around specially in ordering food therefore they have to satisfy customers for the money that they’re paying for, I understand we make mistakes but please prevent it from occasional occurences one mistakes is enough because regardless we as consumers had no choice paying for the price, therefore we deserved to get the right food for what we paid for, so to make this short story, as I was as disappointed and hungry shortly when I got home I tried calling KFC someone answered and hung up, I then dialed back and the phone stayed busy. What a customer service. . I think this is my last draw for me, this time im feed up with people that aren’t committed for quality service, shouldn’t be working there if they can’t function right, I wouldn’t recommend KFC never anymore, poor service, missmanage.
… moreEric Herrle
I waited 20 minutes for “fresh” chicken and the 3 breasts in the picture were burnt and inedible. I also received 5 drumsticks, 3 were cold and 2 we’re fine.
Do not go here!
… moreDo not go here!