laly
Horrible customer service, young lady did not let me finish a sentence and had an attitude when we pulled up. She rolled her eyes and cussed while telling another worker to take care of us. They told everyone to pull up to the side. Had 5 cars waiting by the entrance of KFC, blocking the roads. Then told us all to move so we had to go back into the drive thru like to get out. Took us over 30 minutes to get our order. While other people waited longer. Never coming back again.
… moreB Kipp
Please review your cameras at around 6:50PM on 11/15. I stood at the counter for 10 minutes and couldn’t get acknowledged by staff. When I finally called out to the back, the drive through worker literally screamed at me that they were busy and only had 2 people working. I might give this guy another chance, but I’d definitely fire whatever manager put them in this position by staffing 2 employees on a Friday night. If you’re corporate, shut this place down or increase your staff budget. This looks terrible on your brand. It’ll be a few years before I give any KFC another chance.
… morePatrick Emerson
Make sure you check your food before you leave the parking lot. The fact that someone actually thought this was ok is ridiculous.
… moreDavid
Got a family 8 piece and seems like just because I don’t want to donate when I have several times doesn’t mean the staff needs to be rude and threw my food in the bag and on top of that half the crust is missing . Thanks I appreciate the disrespect. If you don’t like your job go home it’s that simple.
… moreEddie Salinas
Sad how this place has turned out. Had to wait almost 10 minutes on chicken to be made, and after 15 minutes waiting at the drive thru they bring me the wrong order. Get home and the food looks like it has been sitting out for hours. NEVER AGAIN! GOOD BYE !!
… moreJ S B
We normally do not go to KFC. We thought what the heck since had just moved to the area. My wife ordered the Chicken Pot Pie. She thought it was all white meat. It isn’t. This one was 90% dark meat. She did not like it at all. I had the wings with potato wedges. The breading on the wings was not like their fried chicken. It was crumbly. The potato wedges were either overcooked or setting under heat lamps to long. They were tough and not soft inside. The employee that served use not the friendliest. This must be why they are advertising for all new staff. Now we remember why we do not normally eat at KFC.
… moreWendy Flippin
I have never had any issues with KFC. Until today. Pulled into the drive through around 545 or so this evening. This location was not very busy at all. Ordered a 12 PC dark with 2 large sides. From the very beginning, the young lady running the drive-thru seemed very unsure of what she was doing. Pulled up to the window and she took payment but failed to offer a receipt. Ok, no big deal. We were immediately asked to pull around to the side of the building and that she would bring our food out to us. Two vehicles pulled into the drive-thru after us, ordered and were also asked to pull around and park. Young lady comes out with food and asks if we ordered the 8 pc. We said no and told her what was ordered. The two vehicles after us received their food before we did. One pulled away, one stayed. The one that stayed got out and had to take his order back in because it was incorrect. Came back out 10 minutes later and he said they still didn’t get his order correct and he decided to take the food and leave. Young lady comes back out and was asked what was the problem as we were still waiting to receive our food. She had to ask us AGAIN what we ordered and again, it was repeated back to her. 10 minutes later, she’s back asking us yet again what we ordered and could she see our receipt. Told her that she never gave us a receipt. She then asked us to check said bank account for transaction, she was told no. We reverified what was ordered and she said she believes she charged us for an 8 pc and that her manager needed to know. By this time, we had been sitting there for a good 30/45 minutes. We told her that we just wanted our food, that this mess-up was on them, not us and that it should be corrected as such. All in all, we must have spent a good hour at this location just waiting on our fast food. Working in fast food is not a hard job nor a difficult concept. I’m very unclear as to how it took almost an hour to get our food, food that they had no problem taking payment for immediately. Upon leaving, we passed by Raising Cane’s and they were booming. Had a line in the drive-thru and were still getting people out. I now understand why this KFC was as dead as it was. I’m not really sure what the management is doing at this location but the service definitely needs some improvement. Honestly, if I could have rated the service less than a 1, I would have. Do better, KFC!
… moreMark Hamilton
Staff would not serve us. They looked right at us and just ignored us. We waited for 15 to 20 mins. We ended up having to leave without getting food. They was not busy.
… moregoth nevervamp
Even though there were not any other customers in the store, there also was not any employees to help me. The drive through was not busy and there was no reason to be this unavailable considering there was at least 5 or more employees (from what I could hear). In the almost thirty minutes I waited, every now and then an employee would wonder into sight and then quickly walk away once they saw me and that they may have to do some work. The tables were covered in food debris and trash everywhere including the floor. Had I not been so hungry and set on chicken I would have left in anger but my patience and stomach got the best of me. The corn was dry and old, and the potatoes were equally a disappointment. The chicken was absolutely terrible and made me give up on my meal; soggy, cold skin covering dry, lukewarm meat that smelled of week old leftovers. I am appalled that this location of reasonable size and location performed so poorly, you have turned me of of KFC.
… moreJoann Sharp
Went through drive thru and told it would be 16 min because they were just dropping a batch in. 30 min later I called to see if they forgot I was waiting out here and told it would be another 5 min. Ridiculous!
… more