O O
2-28-2026 2:00pm They never have any chicken made you have to wait 25 minutes for anyone to acknowledge you and the manager along with the staff are very rude and arrogant, they need to be fired!! Edit: I just went to Paris people here are friendly and they have chicken ready to go! 5 stars for Popeyes!
… moreTara Phillips
Food was good and fresh. They really need a new speaker outside tho. It was hard to hear their employee in the drive thru and she had a hard time hearing me as well on her end.
… moreRobin Thomas
During my recent visit via the drive-thru, I ordered a three-piece chicken strip meal with mashed potatoes and a beverage. Upon reaching the pick-up window, the employee I interacted with exhibited a noticeably discourteous demeanor. This unprofessional conduct detracted significantly from the overall customer experience. It is disappointing when service staff fail to uphold basic standards of politeness.
Not only was the customer service lacking, but because it took 15 minutes to cook tenders, I went inside after being asked to pull up at the drive-thru.
What I saw in there was shocking, the floor in the kitchen was trashed and flour was scattered all over the floor in a 10 square foot area. Also the floor under the shelving at the FOH POS was littered with trash and food.
It was disgusting.
I hope this feedback prompts a review of customer interaction training and a visit from the local health inspector.
… moreDyna David Johnson (Maniac Gear Head)
Went there late on Dec 13th ordered strips. I got a eye roll a tisk and a “we out uh strips” the young lady behind the counter barked at me. So I ordered nuggets with fries and Gravy. Food was hot and seemed fresh. Gravy bowl was in the top of the box over the loose fries in the box. In the other end of the box was the nuggets. I was driving so decided not to use the gravy. I ate the nuggets and some fries and noticed one lone nugget under the fried, under where the gravy was. I thought “Bonus Nugget”, picked it up popped it in my mouth and chewed it up and swallowed it. As I swallowed it I noticed a tart, acidy taste in my mouth. It was too late it was gone. thought it was odd but blew it off till 3:00 AM when I woke up mid vomit. I projectile vomited in the bed, the wall and floor. I then threw up 3 more times after I got to the bathroom. I spent the next 2 days in bed too weak to do much more than go to the bathroom and get sick again,
This was my second bad experience at this store. When I shared with my local Hugo friends what happened they all said “You never go to KFC, Those people will try to kill you, That is why they are bringing back the buffet, so they don’t have to close the store”. I for one will never go back to this store if it were the last place to eat out in Hugo, I’ll cook for my self or starve.
… moreBrodey Magby
We ordered the Orginal Honey BBQ chicken, and it was amazing! The workers were very nice and polite, made sure we had everything we needed, and the atmosphere was calm and pleasant.
… moreSarah Wren
I love KFC but I came thru the Hugo OK location and I asked for a minute so I could scan the menu and they had me park in the parking lot! I get it if they was busy but there wasn’t a single customer there, so I had to download the app so I could look at the menu and it wasted more of my time than it should have cause it probably wouldn’t have taken me even a minute to know what I wanted!
… moreMister Carlos
Great, hot, fresh chicken..
Even when they were down to one fryer, the staff made sure to ensure good customer service!
I like Tuesdays, especially fir the $10 bucket of chicken. The extra crispy version of the chicken is spot on.
… moremommydearest94
Chicken was fabulous, the restaurant looks under construction, servers were friendly and polite, but had to wait quite a while for food to cook. Overall still happy
… moreMcKenna Simmons
We waited 20 mins to be served acted like they were busy but they only had 2 orders up on there screen and the lady that was at the drive through was rude we lefted I can see if your really busy but they wasn’t
… moreBobbie White
Thought I wanted chicken till it took a while for them to acknowledge my car as I was pulling away I heard a voice on the intercom I told her I thought they were closed for labor day she said no ma’am were open 365 days a year I didn’t pay attention to the rest as I didn’t ask all that I just didn’t feel it was safe to eat there at that point won’t be going back and I believe they prefer no customers anyhow sad cause I love kfc just not in Hugo…
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