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Visit your local KFC® at 5516 Warrensville Center Road for the world’s best fried chicken—hand-breaded and freshly prepared! With convenient dine-in, drive-thru, and delivery options, we make it easy for you to enjoy your favorite KFC® menu items, including chicken nuggets (regular & saucy), chicken tenders, chicken sandwiches (regular & spicy), chicken bowls, family meals, and more. Stop by or place an order for delivery via our website or app!
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Address and Contact Information
Address: 5516 Warrensville Center Rd, Maple Heights, OH 44137
Phone: (216) 365-8614
Website: https://locations.kfc.com/oh/maple-heights/5516-warrensville-center-road
Order and Reservations
Order: Order online
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Reviews
Marvin Hill
I was at this restaurant on 2/5/2026 to order double mash meal. When I pulled up to the window the lady working threw both bags of food to me and didn’t say a word. I noticed that one of the bags had mashed potatoes and gravy in it and it was everywhere. The lady said there is nothing they can do. I don’t suggest anyone come to this establishment to purchase food for the lack of customer service and care.
… moreTramell Shine
My order was placed online. Waited on the order 20 minutes after it was supposed to be ready, and this was after they finally located my order after being given my order #. They frustrated my boyfriend who picked the order up so bad that he left without completely checking the bag. When he asked them for condiments, they said they didn’t have honey barbeque sauce that goes with the nuggets i purchased. The chicken breasts were under cooked, and after all of that not one biscuit in the bag. The cashiers, cooks, and manager is very unprofessional. This location is terrible. I feel like they don’t care about reviews because nothing is going to be done about the issues.
… moreDonneika Smith
I can clearly understand why this particular restaurant doesn’t have great reviews. I placed a mobile order. When I pulled to the drive thru, it wasn’t ready so I was advised to pull forward to the line. Not a big deal because I had just placed it. Twenty minutes after the order was placed, i’m still sitting at the line. Waiting for my food…..Literally, six cars had gone through the drive through that ordered after me at the restaurant. So I angrily turned the car off. Go inside and my food is sitting on the counter and everybody in the restaurant is standing around looking stupid. It’s diabolical to place in order in the mobile app when I could have just ordered at the microphone and gotten my food right away. I only had three pieces of chicken and a order of mashed potatoes, one biscuit. Will be escalating this issue as it doesnt make sense. Oh, and to add the fact that there was only one car in front of me when I got there. So they weren’t busy until after I arrived .
… moreYolanda Redd
My son received a gift card for Christmas so we tried again. It was definitely much better than my previous experience!! I placed the order online and went to pick it up. The staff was pleasant! I did have to go in as they forgot a few items when they brought the order to my car, but I was more satisfied this time! Thanks for the improvement!!
I placed an order online and paid for it. When I got to the restaurant to pick up my order the person at the drive-thru window said we’re closed! It was 6:00pm EST! I couldn’t cancel the order to get a refund! I tried reaching out to there so called corporate office regarding a refund for an order that I never received and I’m being told they can’t refund me! So I’m just out $26 and still had to find something else to feed my children! I will never give KFC my business again!
… moreI placed an order online and paid for it. When I got to the restaurant to pick up my order the person at the drive-thru window said we’re closed! It was 6:00pm EST! I couldn’t cancel the order to get a refund! I tried reaching out to there so called corporate office regarding a refund for an order that I never received and I’m being told they can’t refund me! So I’m just out $26 and still had to find something else to feed my children! I will never give KFC my business again!
Aja Lake
I am not sure why this restaurant has that their hours are Monday through Thursday from 10:30 AM till 11 PM when I pull up at 9:30 and they’re telling people they’re closed. Either changed the hours of operation or stay open for the amount of time that you are supposed to stay open. What a horrible organization. I’m confident that the management team is running this place into ground and they just recently opened.
… moreAnthony Clemons
Order 20 honey BBQ chicken wings online to get there and be told they don’t have any honey BBQ sauce to sauce the chicken they try to give me the packets of honey BBQ sauce which tastes completely different i refuse that’s not what I paid 31 dollars for got wedges too ask for refund I had to get out my car and come inside to get it I don’t really blame the employees I blame KFC how do you promote something and then don’t have it i was also told almost all the stores ran out of honey BBQ sauce wow KFC get your shit together
… moreTrae Board
Where do I even start? The staff was unprofessional and rude, nasty attitudes and dressed casual. When ordering from the menu sometimes key items aren’t even available. The atmosphere was disgusting, Trash on the tables, floors un-mopped and seats as well as the tables where sticky from spilled soda’s and condiments.
And the soda machine just spewed all over everywhere when used. As I asked the manager to please fill my cup with soda she rolled her eyes, asked me what was wrong with the front machine and passed the cup to someone else to do. They hollered at the staff asking who didn’t put the filter caps on the soda machine. If someone from corporate ever was to go there they’d have e a fit! They are horrible at this location, the only satisfaction I got is when I left and will not return ever to that location I. MAPLE.
… moreAnd the soda machine just spewed all over everywhere when used. As I asked the manager to please fill my cup with soda she rolled her eyes, asked me what was wrong with the front machine and passed the cup to someone else to do. They hollered at the staff asking who didn’t put the filter caps on the soda machine. If someone from corporate ever was to go there they’d have e a fit! They are horrible at this location, the only satisfaction I got is when I left and will not return ever to that location I. MAPLE.
Queen Deborah M Chrysoprase XXIII
FIX YOUR HOURS OF OPERATION!!!
If you are closed, THEN SHUT OFF YOUR UBER EATS AND STOP ACCEPTING ORDERS. YOU WASTE MY TIME AND THE DRIVER’S TIME GOING THERE ONLY TO FIND YOU WERE CLOSED ALL ALONG.
… moreIf you are closed, THEN SHUT OFF YOUR UBER EATS AND STOP ACCEPTING ORDERS. YOU WASTE MY TIME AND THE DRIVER’S TIME GOING THERE ONLY TO FIND YOU WERE CLOSED ALL ALONG.
Samuel Lambert
Ordered the $30 family deal. The drive thru lady said “theres no dark meat…will you want white meat”. We said thats fine. WAITED 45 MINUTES for some extra old dried up chicken!!! While 20 cars that were behind us.. went around us and received their food right away.
… moreTiffany R.
They use to be the only restaurant on the warrensville center rd with decent service, but now they suck too. Long wait times, line not moving for 10-15 min at a time. Just horrible
… more