Kadir Aydın
You pay expecting to get something fresh, but what they serve is the complete opposite. The fries were cold and stale. The chicken was dried out on one side, not juicy at all — like it had been sitting there for hours. And the worst part? There’s no one to speak to. When you try to bring up the issue, no one helps you — they all just disappear to the back. If you want to throw your money away, come to this KFC. I seriously don’t understand how they can mess up a product that’s already pre-made. Completely unacceptable.
… moreXaiden Johnson
The food was alright but they practically made up my order.I asked for a 2 piece and they gave me 3 piece (they charged me for 3 pieces) and I asked for a side of fried and they give me mashed potatoes with gravy?? Not only did they get my order wrong they gave me no straws or utensils ♀️ ♀️ do better kfc
… moreElizabeth Calaway
Twice this week my family has brought me dinner and it was horrible.the tenders were to tuff and the breast was rubbery. I don’t know what you are doing differently but it’s not good. I did have a drumstick that was good. I will not be getting anything else from you.
… moreA O
Horrible place to order from and eat it took a hour to get a online food order and ask for my money back they said they can’t do it because it was a online order…the apple poppers where deep fried and not fully cooked and there not supposed to be deep fried…this place has horrible service I would not recommend to eat here even if it’s the last chicken place in West Springfield
… moreDebbie Peroni
Ordered an 8 pc meal, said i had to take pieces that came with it, then gave me all thighs, too busy messing atound with other employees. Purchased wednesday night 21st. Terrible service wont be back.
… moreShah Bukhari
The order taker was quite rude. The line was extremely long for a random Monday. The food was cold and almost not thawed. It was a very poor experience. There is ample parking though and the restaurant looks great. That’s why it deserves 2 stars but otherwise I had a poor experience. KFC is usually great but I am not sure what happened here.
… moreAdam Thayer
Do not. I repeat, do not attempt to order food after 8pm. By this time their inventory will have been depleated. (Side note: this location consistently has inventory issues.). The employees that work this shift don’t have the competence to run it. My famous bowl order came with all breadcrumbs. .Drive through was at least a 20 minute wait. Before I got to the window. And another 5 mins at the window. God awful.
… moreJoseph Taylor
Ordered a 8 piece of chicken for pick up around 8pm. Was the dry and old. Won’t be coming back to this location.
… moreJerry sierra
So fall,the best service,restaurant and chiçken around springfield,im talking about my experience jun,22,2024 at 1.30 pm,this shift works great and the attention its pretty good everything was hot,fresh,tasty,I have just to said for my taste,the coleslaw taste kind of funny,like past fresh so i try I bit and I trow away the rest,but everything else was good.
… moreElisha Feliciano Martínez
The drive thru person was rude did not knew the difference between a wing and a thigh. Was yelling like a crazy person. I had to repeat myself twice and did not gave me the correct order.
… more