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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Address and Contact Information
Address: 3312 Lancaster Dr NE, Salem, OR 97305
Phone: (503) 990-6138
Order and Reservations
Order: Order online
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Reviews
Niall Vallega
Every single person working here has a long pony tail with nothing to cover or stop hair from falling in food. This is disgusting and all I could think of when I bit into my sandwich which I just threw away because I couldn’t stop thinking I was eating hair. Won’t ever go back.
… moreL Olson
Well JJ, don’t get me wrong I love your sandwiches, but afraid you are no longer “freaky fast” plus waited in drive threw lane a good 15 min. and when I got to the drive up window I saw this… I sat at the window 5 min or more just watching an no one came back to the meat cuter…nor did anyone greet me until someone saw me taking pictures! The person in front of me got handed 1 sandwich, I was only getting 1 sandwich…it should not take 15-20 min in a drive threw…everyone in line was mad because of course we are stuck in line an not to mention hungry….so extremely frustrating!! And won’t be eating at that location again!
… moreMatt Ogle
Do not patronize this store, especially if you do a large order. Our organization put in an online group lunch order on August 8, 2025, costing around $180.00. Each person followed the directions for ordering, including their names and sandwich instructions. When we got our approximately 15 sandwiches, none of them had names on them or even sandwich numbers. We had to paw through each sandwich to try to figure out which belonged to each of us. To further confuse things, requests for toasting on some had been ignored, as had requests for cutting some in half. Plus, they completely left a whole order off.
When I talked to the manager, she offered to deliver the missing order (still forgetting the chips and drink) and offered a $20 in store credit. I asked for a full refund, and was told only a regional manager could approve that. We are awaiting a call back from said regional manager.
When you mess up a large order this badly, if you expect to keep customers, you should refund the order. Our organization has probably spent thousands of dollars at this Jimmy John’s. I doubt we will patronize them ever again.
… moreWhen I talked to the manager, she offered to deliver the missing order (still forgetting the chips and drink) and offered a $20 in store credit. I asked for a full refund, and was told only a regional manager could approve that. We are awaiting a call back from said regional manager.
When you mess up a large order this badly, if you expect to keep customers, you should refund the order. Our organization has probably spent thousands of dollars at this Jimmy John’s. I doubt we will patronize them ever again.
Sara M
Don’t count on delivery!! I’ve had 2 orders now that weren’t delivered. One wasn’t picked up after getting message it was. And the other was picked up and then cancelled by the driver. The store can’t do anything since it’s a 3rd party delivery company.
… moreSponge Cakes
10 minutes in the drive through for one sandwich .
Served rotting brown lettuce, inside the sandwich and as the wrap and no receipt for the customer survey.
Received tomatoes in place of hot peppers.
– edit to reply to “Owner”
Not my job to repeat information.
Do it yourself or send me some money.
I got bills.
… moreServed rotting brown lettuce, inside the sandwich and as the wrap and no receipt for the customer survey.
Received tomatoes in place of hot peppers.
– edit to reply to “Owner”
Not my job to repeat information.
Do it yourself or send me some money.
I got bills.
dan wick
pretty good sandwich overall. Big thing is how incredibly fast they are for pick-up or delivery
Fresh ingredients in a fresh meat sandwich. staff is always been friendly. I really like their Italian combo. their pickles are great as well. Can’t get a sandwich delivered any faster than these guys.
… moreFresh ingredients in a fresh meat sandwich. staff is always been friendly. I really like their Italian combo. their pickles are great as well. Can’t get a sandwich delivered any faster than these guys.
Alexandra Penfold
The young man helping me apologized for the wait because my sandwich was ordered for 12:30 and it was taking awhile to get to it. I appreciated that he acknowledged my wait without my having said anything, then a girl behind the counter with star tattoos on her face told him he didn’t need to apologize. I found that very rude. She was the one slowing everything down and her attitude was not the service I would expect.
… moreChris Brown
Food was good and staff was friendly but…. there was a TON of flies in the store.
… morejohn thrasher
I just payed $9.30 plus tip for the worst sandwich I have ever gotten…. And waited 20 min for delivery only a few blocks away from the location in front of Safeway on Lancaster.
… moreJennifer DeVore
Poor management here. I ordered a #16 but got a tuna which apparently is a number #15, instead of being their error it’s mine for ordering my sandwich # instead of by sandwich name, since apparently the person taking my order is hard of hearing? Which is fine but not happy I just paid 18 dollars for a tuna sandwich.. No offer to make it right unless I want to make another 20 min drive up the store. So maybe they should repeat the order back to the customer to verify it’s correct and hand the receipt out as you pay instead of shoving it in the bag expecting your order to be correct. Customer is not always right, and management could care less about keeping customers happy and handing out orders without error
… more