Jimmy John’s

  3.9 – 353 reviews   • Sandwich shop

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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Jimmy John's 82001

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jimmyjohns.com

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Reviews

Lauren McCandless
Every time I come in to pickup my to-go order the workers are friendly and quick! I have to highlight excellent service especially from the lady manager. She promoted the latest cookie by putting it into our to-go order. The restaurant is always clean. This is our go-to fast food option when we’re working hard outside. It’s always great.
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Wendy Horton
There have been a couple times I’ve gone through their drive-thru and their service has not been freaky fast. I don’t know if the order was ready and they just didn’t realize it but it seemed like it took forever to get our food. Otherwise I would give them five stars their sandwiches are always good and normally they are very fast
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Ex Blue
This is one of the BEST Jimmy John’s in the country for 3 main reasons.
1: consider the size of the town and limited people that are able to work at one time, STILL are nicer, faster, and overall more consistent compared to similar sandwich shops and EVEN major fast food places in town (the local Taco Bell’s are INABLE to want to take inshop orders to prioritize drive thru)
2: despite mess ups that do happen (no one is perfect and accidents happen) they are able to handle it in a professional manor. IF PEOPLE LEAVE A BAD REVIEW ON THIS STORE… 90% OF THE TIME ITS BECAUSE THEY CANT HANDLE THEIR OWN ACCOUNTABILITY FROM A MISTAKE THEY MADE. Refunds, free sub cards, and overall friendly service are the reasons why people keep coming back and why I will CONTINUE to eat here!
3: The staff is constantly changing, but the upper management has stayed the same and has been able to train well rounded employees and keep the store consistent, even if they are short staffed or slammed from multiple orders.

To conclude, this is one of the best choices to eat at in town because of overall speediness compared to other food chains, the respectful and polite staff able to solve issues even if it was the customers inability to realize that that everyone makes mistakes, and finally the most consistent and enthusiastic place to eat a sandwich at on any day of the week and any time. I hope you consider giving them a try, and thank you for reading this far. Love the jimmy
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Preston Coddington
Had to stay home waiting for a package and I live about a mile away and got the order delivered in 9 minutes.Great job!! When they say “freaky fast” phrase, they really do mean it. I will definitely order again.
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Heather Hartnell
Unusually have really fast service, but last night was horrible. What’s the point of ordering ahead if it’s not ready and have to wait 40 mins for it in the drive thru. I waited 30
Mins and then got up there and it still wasn’t ready!
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Micah Thomas
I always enjoy Jimmy John’s. The staff are consistently friendly and fast, even at the busy times of day. I enjoy the “Italian Night Club” sandwich. I aslo tried the new kicken ranch they have, and enjoyed it to.
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Adōnia Taylor
Won’t be coming back to the location on McCann in Cheyenne anymore. Whoever was running the drive thru was completely rude and arrogant about a simple easy request. My sandwich wasn’t even made correctly and I also found a hair in it as well. I am completely disgusted and lost my appetite all together.
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Cody Clements
Terrible service and will not be ordering from JJ in Cheyenne again. After 30 min the order was acknowledged as being received but no further updates were provided so I called the store. JJ employee said it was out for delivery and would be arriving any minute. A few minutes later I got a link to the Uber driver whom just got the order. Certainly not freaky fast, but I’m patient, even when being lied to.

30 min later, over one hour after order confirmation, JJ tracker says it’s been delivered but Uber tracker says the driver is still sitting nowhere near the store. Location on Uber tracker has not moved since link was sent. So I called the store again. Employee again tells me it will be there any minute but won’t say when it was sent out. I didn’t appreciate her tone or manner of speaking to me after waiting over an hour with nothing more than lip service and so I asked for a refund. Employee said sure and hung up on me.

I immediately called back and asked to speak with a manager. Erin answered and suggested I resubmit the order and/or offered a refund. I declined to reorder my lunch which might have arrived by dinner and felt so disrespected by being lied to and hung up on that I will not be ordering here again. The staff clearly doesn’t want to be there or provide decent customer service. When I asked the manager about a refund she said I’ll get it in the next week or so to which I insisted she process my refund immediately. Erin said maybe in the next day or two I could expect it… Used to be a go-to for me when on the go or limited in time, but this place is slipping badly with the current staff.

Just make the sandwich yourself, it’ll be faster even if you still have to get the ingredients at the grocery store.
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Nathan T
Our sandwiches were half the regular portion at other Jimmy John locations.
How does the bootlegger have one slice of roast beef on it and they thought that was ok? Doesn’t make any sense. This location needs more training or new management.
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Matthew Stowe
I want to give a shout out to the crew of Lincoln Way Jimmy John’s they were busy and backed up last night but when they came through with our food they did a great job. Thank you for y’all hard work and hooking it up last night.
We’ll be back!
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