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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Address and Contact Information
Address: 2365 N Farnsworth Ave #117, Aurora, IL 60502
Phone: (630) 800-1592
Order and Reservations
Order: Order online
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Reviews
Kiana Bannister
Delivery driver left my food on top of a trash can 10ft away from the counter where instructions told him to drop off. Called the store and, after being put on hold several times, only received a “Sorry about that, we’ll remind him next time” from the store employee. I had already tipped (for a drive that was less than 5 minutes). I won’t be ordering again. Thank you.
… moreBrian Fulkerson
The staff at the Aurora location are always fantastic! Everyone is friendly, welcoming, and works hard to make sure orders are quick and accurate. You can tell they care about the customers and creating a good experience. It’s always a pleasure stopping in because the team makes you feel appreciated every time. Great service all around!
… moreMichelle Patterson
I visited this location today and experienced some terrible service. I attempted to place an order and requested a #4 all toppings minus mustard. The order taker that was taking my order wasn’t certain. Then the manager,jumped in and replied it doesn’t come with mustard. If he had listened, I requested all toppings to make it easier rather than say each one. Then I requested a combo, which is a dollar more. I was asked if I wanted a large drink, thinking it would be about .50 more. However, it came up $3.00 more. I asked to switch it to a regular, and the cashier got upset and walked away. I had to begin the order all over again, which I was okay with, but it was still incorrectly made. This location always seems to be in a hurry, but accuracy should be the priority. Hopefully, this feedback will have them slow done, be kind, and get it together.
… moreXavier Alvarez
I am writing this review today, because I experienced poor service from the initial call. I was asked for an address it was given I was being told I’m calling the wrong place serval times. Then the phone was put down I can hear all the side conversations going on. I was going to make a complaint with that at first but I said they just opened no big deal. Then my food gets delivered and my manager and admin share with me the driver was rude to them. So I called again to make a complaint. The manager “Alex” heard me but it felt he had no care in the world to listen to me. So he then tells me it’s early shift just started we are really busy, i replied I use to be a driver at jimmy John’s and when we were busy we were moving with no attitude no way being careless we were mindful and respectful. Today’s service was bad from the start and making a compliant made me feel like nothing was still going to be done. Being rude and disrespectful isn’t going to do no good
… moreLexi Goodwin
Driver delivered my food, but not to my apartment then gave attitude when i called… After going back and forth he transferred me to the manager who accused someone of stealing it. I waited almost an hr for this sandwich so having this driver try and deliver another one was not even worth it (since he never made it to the right address anyway) dont worry i got a refund but of course they kept the tip…. I went looking for my order after hanging up and it was like 5 buildings away (literally across the street and on the other side of that building) from where my apartment actually is. Make sure you read the address correctly before giving attitude!
… moreSheryl Malbon
I ordered 2 (30) pc and 1(18) pc party box costing $253/w a tip to feed a hockey team. I asked that condiments be left off the sandwiches. Upon receiving the sandwiches I provided bags for each person so that they could be taken on the bus to the game.. After the team departed, I had 8 pcs left which we began to eat. My guests started to open the sandwiches to put condiments on them when we noticed the pieces we had left contained basically scraps of meat on them. When I asked the team how their sandwiches were that left my home, they said the same. I contacted the store directly where I spoke to an assistant manager Kaleb. He was kind, helpful, and very apologetic. Kaleb Said he would talk to his manager and that I should stop in the store the next day and he would process a refund that his manager agreed on. When I arrived at the store he said unfortunately his manager decided there would be no refund and only offered a 15% off coupon for a future catering order. I contacted the manager myself who said he would talk to the GM AGAIN and get back to me. It’s been 5 days and one message to him, and still no return call. Never eat here. They cheat!
The location followed up after my review
and said that their inventory on the meat used for the week was accurate. Their comments back to me are insinuating that the pictures I sent and the story I told is manufactured. This location lacks customer service skills and the ability to admit the potential for mistakes that need attention. I will not visit this location again. If you’re a Jimmy Johns fan, find another store to get your sandwich from.
… moreThe location followed up after my review
and said that their inventory on the meat used for the week was accurate. Their comments back to me are insinuating that the pictures I sent and the story I told is manufactured. This location lacks customer service skills and the ability to admit the potential for mistakes that need attention. I will not visit this location again. If you’re a Jimmy Johns fan, find another store to get your sandwich from.
Maria Hulock
Placed an order at 6pm at 7pm my husband called the store and was told our food was stolen and they can’t remake our food. Then we talked to a manager and he told us that they don’t have a driver to deliver our food and that they couldn’t do a refund. He told us we had to contact Uber eats for the refund. This place is pathetic! Then at 7:20pm I get a text that our food was cancelled and driver couldn’t deliver it! This isn’t the first time this happened to us we are never ordering food from them again! Beware!
… moreSimon B
I just had a delivery from this location and I am completely dissatisfied and disappointed with my experience. To begin my food was dropped off outside in the wet and cold weather…secondly when I approached my concern with the supervisor on call Elicia her attitude and customer service was completely unacceptable, I will never come back to this location again because of this experience and I’ve been coming here for years!! Their management needs to be addressed and trained AGAIN on how to treat people with respect and take valid concerns and complaints seriously. Customer Service is everything and this location does not have it.
… moreVal O
I just so happened to visit this location after a particularly depressing 2 week period in my life. The culmination of my issues happened in the 2 days leading up to my visit. You see, I wasn’t even supposed to visit Illinois at all that weekend. But circumstance, chance and pure luck sent me on a trip I didnt plan for. On the return drive home, I needed to pull over. Sick of the road, sick of the radio, quite frankly sick of myself, i took the closest exit and pulled into your lot for some much needed leg stretching. I decided i could do with a lettuce wrap, and headed into the store. I had no idea what was waiting for me.
To management, an average customer or someone with an untrained eye, nothing was out of the ordinary- just 4 employees having a nice time together.
But to me? A certified VIBESMITH? These folks were doing more than just existing. The smiles I received from Zach and (I think Everet? Maybe Emmit? Those smiles were more than just niceties requested by the enploye handbook. They were genuine. The smiles let me know that I really was welcome there, and even welcome to join their convo. We joked, chatted about music and life, and they put my head back on straight before I tackled the rest of my journey home.
Was the food good? Probably- its jimmy johns. Its the same every time. But the people working made it memorable. Usually freaky fast but this time…freaky friendly.
… moreTo management, an average customer or someone with an untrained eye, nothing was out of the ordinary- just 4 employees having a nice time together.
But to me? A certified VIBESMITH? These folks were doing more than just existing. The smiles I received from Zach and (I think Everet? Maybe Emmit? Those smiles were more than just niceties requested by the enploye handbook. They were genuine. The smiles let me know that I really was welcome there, and even welcome to join their convo. We joked, chatted about music and life, and they put my head back on straight before I tackled the rest of my journey home.
Was the food good? Probably- its jimmy johns. Its the same every time. But the people working made it memorable. Usually freaky fast but this time…freaky friendly.
Jonathan Ramos
Order on 9.9.25 at 7:56 and they claimed to have delivered my food, but I have a doorbell camera and no one ever showed up I then called and they said they would send out the order again but then again it never arrived. Worst customer service ever if u don’t want to do do you job just cancel my order atleast don’t steal my money. You guys left me and my wife without food for work. Very disappointed and I would still like my money back atleast.
… more