Brandy Rutherford
2nd time ordering here with both times the order was wrong. Took over 15 minutes to correct by drive through. Drove off the second time without $$ adjustment or the bage of chips that come with the meal I was charged for. The right sandwich was worthless. Couldn’t even eat it
… moreNatashia Peeler
Went to get a a turkey and cheese sandwich and was told that it’s by weight. So no matter the size of the slice you only get three slices of turkey for the same price someone who got the sandwich made right would get. For what they charge it shouldn’t be thin slices to the point you can’t taste the turkey but only bread. (Yes I had bitten into it realizing I was only tasting bread and cheese and went to check to make sure it had turkey)
… moreTony Kraus
Tonight the kids wanted Jimmy Johns for dinner. When I tried ordering on the website, it said I was one block outside the delivery area. When I called the store, the manager Justine made sure we were left hungry. She made it so we got our food and was super nice and helpful. Nobody wants to deal with BS on a Monday night trying to order food for their family. She made my night with her professionalism and kind nature. Highly recommend this location!
… moreGeni Smith
Now I told them no mayonnaise on anything, when I got to Texas and open my sandwich it had extra mayonnaise I was mad 14 dollars down smh look at that sandwich
… moreGiavanna Colabuono
the delivery driver that dropped off my food and we gave him 50 $, the food was 49$ and change and he told us we owed him 20 more dollars.
… moreKrystal Schrand
Delivery drivers will consistently NOT deliver the food, lie about it, and the staff at the store get snotty about it. When we told them repeatedly our food wasn’t here, the girl on the phone said they’d “send the driver out to find it.” Which is gross and ridiculous. Not fighting with these people over it anymore. Just go to Jersey Mike’s in Morris.
ETA: my partner is still waiting on a refund for the order he told them to cancel yesterday after being argued with on the phone for almost an hour.
… moreRightfully Honest
Food was great (JJ always is)
Staff needs retrained. You will not earn rewards even if you give them your phone number. Avoid the Coal City location at all costs.
… moreAlyPoe
We had ordered through the app with customizations that had gotten overlooked so when my husband came back to address the issue he spoke with Blaine and he was quick to resolve the issue while being very professional and considerate of the issue at hand.
Blaine is a great worker and we will be happy to go back and order with him during our next Jimmy Johns order
… moreLen Kring
Just what I expect from Jimmy’s John’s! Ordered on the App and it was ready at the drive through. So glad they are right down the road.
… moreDani Lynn
Ordered delivery from this location, the food never came. When we called back the woman stated she would void the order. The order was never voided and I never received a refund even though I also never received the food and tipped $7. Customer service at this location is horrible. I already filled out the feedback survey the owner keeps posting under reviews, but I have not heard anything back. Horrible location, horrible staff, waste of money. Do not come here, they will rob you.
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