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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Address and Contact Information
Address: 18W 048 W 22nd St, Oakbrook Terrace, IL 60181
Phone: (630) 916-1616
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Sandwich Shop & Gourmet Subs in Oakbrook Terrace – Jimmy John’s
… Oakbrook Terrace, IL … 18W 048 22nd St, Oakbrook Terrace, IL 60181. Store ID : 0422. Open Now • Closes at 9:00 PM Saturday. Order Now · Get Directions. 18W …
Jimmy John’s Locations in Oakbrook Terrace, Illinois
Looking for a delicious lunch or food catering for your company event? Stop by your local Oakbrook Terrace, Illinois Jimmy John’s to enjoy our renowned …
Sandwich Shop & Gourmet Subs in Oakbrook Terrace | Jimmy …
… covered for all your catering and sandwich delivery needs. Order online for delivery today from your local Jimmy John’s 422 in Oakbrook Terrace, IL.
Reviews
Claudia Quesada
I wish I had read the reviews before ordering from this location. Today was my second time ordering. The first time, my order was mostly fine, except I asked for sweet tea and was given unsweetened tea with Splenda packets placed in my paper bag. I was okay with that.
Today, however, was a different experience. I placed an online order at exactly 2:03 PM, and it was delivered at 2:56 PM. The delivery address is only 2.4 miles from the store. By 2:45 PM, the app showed my order as “delivered,” even though I hadn’t received it, so I called the store. The employee who answered, Ben, said he would check on the driver. He then told me the driver had mistakenly marked the order as delivered and was on the way.
I said that was fine and asked why it was taking so long, especially since I didn’t have this issue the first time. He stayed silent for about 10 seconds. I then asked if the delay was due to weather, a lack of drivers, or general delays. I was expecting at least an apology, but instead he said the driver had three other deliveries and mine was the last one. He also said that if I wanted delivery at a specific time, I should schedule the order ahead, and that last-minute orders can vary in delivery time.
If a business prides itself on fast delivery and can’t meet that expectation, the least they can do is communicate courteously and apologize. When the driver finally arrived, I asked what caused the delay, and he simply said, “I don’t know,” although he did wish me a good day.
Overall, the customer service at this location is terrible, and I will not be ordering from here again.
… moreToday, however, was a different experience. I placed an online order at exactly 2:03 PM, and it was delivered at 2:56 PM. The delivery address is only 2.4 miles from the store. By 2:45 PM, the app showed my order as “delivered,” even though I hadn’t received it, so I called the store. The employee who answered, Ben, said he would check on the driver. He then told me the driver had mistakenly marked the order as delivered and was on the way.
I said that was fine and asked why it was taking so long, especially since I didn’t have this issue the first time. He stayed silent for about 10 seconds. I then asked if the delay was due to weather, a lack of drivers, or general delays. I was expecting at least an apology, but instead he said the driver had three other deliveries and mine was the last one. He also said that if I wanted delivery at a specific time, I should schedule the order ahead, and that last-minute orders can vary in delivery time.
If a business prides itself on fast delivery and can’t meet that expectation, the least they can do is communicate courteously and apologize. When the driver finally arrived, I asked what caused the delay, and he simply said, “I don’t know,” although he did wish me a good day.
Overall, the customer service at this location is terrible, and I will not be ordering from here again.
Ketan Patel
The sandwiches I ordered on the app were made super fast and were good, however, the employee that works there need to learn customer service skills. A smile would go a long way. Also, the employee that made my sandwiches looked super tired or just was very grumpy. When he asked me to pay for my sandwiches, he also asked me why I’m taking pictures. I told him that I take them to assist my Google Reviews and his response was “I just find that super weird”. Thank you for sharing your personal opinion. I appreciate it.
3-13-24 Update
I have downgraded my original 3 star review to 1 star. All I will say is stay away from this location of Jimmy John’s. The employees need training in every way imaginable.
… more3-13-24 Update
I have downgraded my original 3 star review to 1 star. All I will say is stay away from this location of Jimmy John’s. The employees need training in every way imaginable.
Kristopher Williams
Worst Jimmy John’s sandwich I have ever had in my life! So sad and disappointed. You can usually taste the love in Jimmy John’s this tasted like Subway! I honestly wish I’d read the reviews before assuming this would be a good location womp womp womp
Sandwich was skimpy, too much damn mustard, not enough love for sandwich making and customer service
… moreSandwich was skimpy, too much damn mustard, not enough love for sandwich making and customer service
Megan Steiger
Ordered online for delivery and after 1.5 hours, food still hadn’t arrived. When I called, I didn’t receive an apology or even an acknowledgement of the inconvenience, just a curt “we’ll cancel it”. I won’t be ordering online from this location again.
… moreDelia
Employees are super rude. The cashier guy was not even paying attention to me; he kept looking out the window. Once my sandwich was ready, he just looked at me and was even more rude, like “ grab your sandwich yourself.” I had to ask for a bag. I would never go back here and would not recommend it to anyone!
… moreJoel Camacho
Jimmy John’s gave me the wrong order. I called they had my order asked them to deliver to the hospital across the street since I was there with my kids and waiting on doctor. They said they could deliver it for a charge. It was .1 miles away and they couldn’t deliver over their screw up. If I could give zero stars I would.
… moresnaggle46
Went in tonight to get a sandwich before work. The employee not exceptionally friendly. I ordered a #12 unwich which is a lettuce wrap. I asked for everything except mayo. Well he didn’t use mayo, but forgot or didn’t care to add the avocado sauce. Which is what I like. The lettuce, cucumbers, tomato on it was so old and wilted. That’s about 1200 bucks wasted. Not happy! I could have went next door to Chipotle and got a better deal for my money!
… moreAJ
I ordered my food through the app, it around 12:30, the restaurant was empty except for 3 people waiting to pickup their order. When I arrived one of the 2 guys working shouted out “what’s the name on the order”, I replied with my name, & he replied back that he had the order. The guy making the sandwich had a beard with no
mask or hair net that could see. When I sandwich was put on the counter, thinking it was mine, the bearded man shouted, “that’s not yours”! As many other reviewers have pointed out, this location needs some training or the workers should fine another line of work. Next time, I’ll just go to Frankie’s Deli around the corner, it’s a bit less expensive & the people making the sandwich are always nice & polite.
… moremask or hair net that could see. When I sandwich was put on the counter, thinking it was mine, the bearded man shouted, “that’s not yours”! As many other reviewers have pointed out, this location needs some training or the workers should fine another line of work. Next time, I’ll just go to Frankie’s Deli around the corner, it’s a bit less expensive & the people making the sandwich are always nice & polite.
Jaccko Meade
The employees dont care at all. There systems are alway malfunctioning. The employees forgot the give me my drink and chips and when i asked they flat out refused. Go to another jimmy johns close by
… moreRyan Khalil
Stay away! I placed an order on doordash. I was supposed to get it in 18 minutes, I took over an hour and a half! I had called the location after waiting for 45 minutes. Tony said the driver was very close and would meet me shortly. It was all a lie, it took another 50 minutes to arrive. Also they were supposed to call me when they dropped off my order and they didnt. The food sucked too, was bland and soggy. Horrible service and food!
… more