Macy M
I am hesitant to order at this location and every time I do, I am reminded about why I never order from here. Every time they mess up my sandwich. This time, there was maybe 3 pieces of turkey and 1 piece of bacon. Barely any toppings I chose were on the sandwich either. You would think ordering ahead they would get it right but no. Never order from this location!!
… moreKimberly Stokes
Will go out of my way to find a different Jimmy Johns. The representatives working on Monday night at approximately 630pm really exemplified the type of business you are running. I’m assuming the manager filling the ice and not acknowledging the rude interaction between the register attendant and me, the customer, blew my mind. I could hear the two of them talking about me while I waited for my food. Real classy. I simply ordered 2 slims(less one of the two meat options) and asked for lettuce on one. I was met with a “well, I have to charge you for a regular sandwich then.” Again, I asked for HALF the meat selection so really, lettuce on one shouldn’t have been an issue. But it was. And apparently warranted the employees to talk about me while I was standing there for 2 slims(salami and cheese) and wait for 10 minutes while me and my kids were the only ones waiting for a sandwich. I suggest you discuss with your employees how they interact with customers and perhaps NOT TALK inappropriately about said customers while they are in their presence.
… moreMary Ella Kenefake
Once again my order was missing several items. This is the second time I’ve ordered from this location and did not receive the chips or cookies that were ordered with the sandwiches. Previously, they have offered a credit, but it did not show up on my account. Completely wasted money, not to mention the tip to an Uber driver that got it wrong as well.
… moreBrian Flatley
Generally I am a fan of Jimmy Johns, but I have rarely had a good experience at this particular store. The sorts of things I have experienced are broken card readers, slow service despite being the only customer and stale bread.
Today I tried to order two combo deals listed on Jimmy John’s website, only to be told that unlike the fine print on the site states, this store’s official policy is that those deals are only valid for online orders. I then had to sit down in a booth and order from their website so they would honor the deal.
With plenty of decent food places a stones throw away, they need to do better.
… moreUnknown Username
Called to complain, blamed ME for “selecting ‘like all the vegetables it was too much.”. Worst part is I was offered ONLY a partial refund. WHICH I NEVER RECEIVED!!!!!
… moreScott W
After 3 visits – it’s clear the Workers have no idea what they are doing. If you are in a hurry – avoid this place – go to the one on Waukegan & Oakton. Not going back…
… moreJack Avendt
Insanely incompetent staff. Ungodly slow don’t go here unless you want to wait 30 minutes for them to still screw up your order.
… moreDanny Moore
I love this place! Always fresh, fast, and everyone is super nice. This is my go to sandwich place.
… moreWilliam Reilly
States open until 9pm. It’s 7:45 on a Friday evening, chairs are all up on tables and employees putting everything away. Wish they would update hours so don’t drive over and waste time.
… moreMauri S
So I use JJ to pick up Lunch for Business Meetings. I use their App and clients can place and customize their own order. I always tip very well and every JJ I’ve used always fills the fountain drinks ahead of time for me. While not filling the drinks ahead of time is no big deal. How can they not label each sandwich (ideally with a name) or at the very least a number! It’s very embarrassing having clients opening up sandwiches trying to figure out what is what. How hard can this be especially with a great tip. Next time I will go to Panera, their app works the same and their Service is much better.
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