Sarah Scott
Call the store to verify if they were doing deliveries the gentleman I spoke to was really rude and said yes that they were doing deliveries and then changed his mind and said that they weren’t doing deliveries and then I would have to order a third party. After ordering third party and spending over $60 I didn’t even get what I ordered. On one of my sandwiches that I asked for no salami add peppers and add bacon and I didn’t receive the peppers or the bacon on top of paying an extra fee for bacon and there was salami on the sandwich. In due to me ordering it third party I was not able to get assistance on getting a refund or anything.
… moretyler anderson
My sandwich itself was really good. Unfortunately everything else about this place is just a no from me. They are insanely busy around lunchtime and you’d think they’d be used to it. They need a better pickup system. When you place a mobile order, they just set the sub down at the pickup spot. They don’t call out a name or anything, you’re just supposed to have strangers walk up and touch your food to see if it’s theirs. I understand they’re busy but the staff is really rude if you have questions or concerns. I placed a mobile order for a combo. I had never been here before so it wasn’t clear where I got my chips and drink. I asked and was talked down to like I was a child. 17 dollars for a meal with awful service just doesn’t do it for me.
… moreJames Germinaro
Peak lunch hour results at a downtown US Bank Plaza…. at height of a busy lunch rush, this is what you get. Smashed mushy torn bread. Looks like Subway. And they ask for a tip….
… moreJeffrey Grier
I order with the app and it is normally about a 5-10 minute process to get my food. Pretty much just how long it takes me to walk there.
… moreMac Simpson
This location used to deliver pretty quickly within the downtown area. However, they’ve been taking at least 30-45 mins to deliver. I’ve had Doordash make deliveries with multiple stops between and still deliver quicker than them.
UPDATE: It has been a year later (1/23/26) and I decided to give them another chance. To no one’s surprise, the service was still terrible and the food was not good. I placed a delivery order, which was 3 blocks away. It took them 1 1/2 hours for me to receive the food, and the order was wrong. DO NOT ORDER FROM THIS LOCATION!!! Absolutely nothing has changed and I can’t imagine it will change anytime soon.
… moreHaley Schaefer
The saddest sandwiches are made here. How you get the order wrong when the receipt tells you what to put on it?
… moreRyon Elaine
I accidentally ordered online from this store earlier today instead of another one. I called to cancel & the girl on the phone was so nice & helpful. I was very impressed with my interaction with her. Great customer service!
… moreAlex Coates
Simple, good-tasting sub. Nothing special but doesn’t need to be. Servers were very nice.
… moreYuske shaman
I don’t know what happened to Jimmy John’s but they’ve really gone downhill. This is the third one I’ve tried in the past 2 years and all of them have somehow gotten my basic order of meat and bread wrong, but this one takes the cake. I ordered double roast beef, they entered roast beef and turkey. I didn’t argue it cause I was tired, hungry, and turkey is fine. What do I get? Ham and cheese. And they’ve really skimped on the quantity. I remember when each bite would have a good half inch of meat. Now, it’s 3 slices of ham that tastes like the prepackaged garbage you can find in the store.
… morenkolodian “nkolodian” lodian
Peak lunch hours= Poor quality food
Vinegar literally makes me gag. Asked for no sauces. Walked back to my office only to open a sub I can’t eat. Thanks a lot JJ
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