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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Address and Contact Information
Address: 18900 W Bluemound Rd, Brookfield, WI 53045
Phone: (262) 901-0300
Order and Reservations
Order: Order online
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Reviews
Jackie P
I am not exaggerating when I say this is literally the worst Jimmy John’s I have ever stepped foot in. Please avoid.
When I walked in there was a short line and a few people waiting, so I wasn’t too concerned about wait time. There was one person working behind the counter, which was a little odd for a Sunday at 12:20 pm, but I understand staffing is sometimes an issue. Once I got up to the counter, the worker bounced back and forth between putting my order in, making sandwiches, and processing my payment – a bit odd but whatever. While I was waiting for my order, that’s when I started watching him make sandwiches. The worker was continually pulling his pants up over his *exposed butt* in between making people’s sandwiches. He was wearing the same pair of gloves the ENTIRE TIME, and not once did he stop to adjust his pants and then change his gloves. I was absolutely shocked and grossed out, so I tried to get the worker’s attention. It took a few attempts since he had a wireless earbud in while working, but when I did, I asked him to change his gloves before making the food that I ordered since he had been constantly adjusting his pants. He seemed surprised, but did change his gloves immediately. After that, I saw him change his gloves probably another 2-3 times throughout the sandwich making process and doing other things in the store. I will mention, I dont think he washed his hands or sanitized at all, but I considered it a win to have my order made with clean gloves. I got my order after about 10 minutes, and then made my way home. Once home, I opened my sandwich and all of the meat and cheese fell out on the wrapper, which was just the icing on the cake for the whole experience.
I feel like such a Karen for writing this, but I just feel so grossed out about the whole thing at this point. I don’t know what can be done to change my opinion of this location, but I really do love Jimmy John’s in general.
… moreWhen I walked in there was a short line and a few people waiting, so I wasn’t too concerned about wait time. There was one person working behind the counter, which was a little odd for a Sunday at 12:20 pm, but I understand staffing is sometimes an issue. Once I got up to the counter, the worker bounced back and forth between putting my order in, making sandwiches, and processing my payment – a bit odd but whatever. While I was waiting for my order, that’s when I started watching him make sandwiches. The worker was continually pulling his pants up over his *exposed butt* in between making people’s sandwiches. He was wearing the same pair of gloves the ENTIRE TIME, and not once did he stop to adjust his pants and then change his gloves. I was absolutely shocked and grossed out, so I tried to get the worker’s attention. It took a few attempts since he had a wireless earbud in while working, but when I did, I asked him to change his gloves before making the food that I ordered since he had been constantly adjusting his pants. He seemed surprised, but did change his gloves immediately. After that, I saw him change his gloves probably another 2-3 times throughout the sandwich making process and doing other things in the store. I will mention, I dont think he washed his hands or sanitized at all, but I considered it a win to have my order made with clean gloves. I got my order after about 10 minutes, and then made my way home. Once home, I opened my sandwich and all of the meat and cheese fell out on the wrapper, which was just the icing on the cake for the whole experience.
I feel like such a Karen for writing this, but I just feel so grossed out about the whole thing at this point. I don’t know what can be done to change my opinion of this location, but I really do love Jimmy John’s in general.
Abigail Mareno
They hung up on me after informing me they had to return to the store to get my order after it being listed as “out for delivery” for 40 minutes, and after i called to ask why my order listed as “delivered” when i never received it. I waited an entire hour for my order when my delivery location was 1.3 miles away from the store. The employee did not apologize or offer to rectify the situation in any way. This is not the first time I have had issues with this location. Don’t eat here.
… moreAmanda Johnson
Literally the worst experience I’ve ever had in a fast food restaurant. They were out of turkey. I ordered an unwich combo. There was no ice in the machine and then soda was out as well. Came out like selzer. After waiting a really long time for the guy to chop onions he gave me a bread sandwich. Incorrect order. He was the only employee there. And the place was dirty and gross
… moreBrian Ross
This location is HORRIBLE! I should have known with their 2.2 star reviews! I scheduled a pickup order for Saturday at 10am when they opened and when I arrived at 10:05 the door was locked. I stood there for a few minutes before they walked over and opened the door like it was an inconvenience. I got a variety of subs for friends that were visiting for the day and my wife and her friend BOTH got FOOD POISONING from the Beach Club!! If you are smart you would avoid this location based on these reviews.
… moreAnna Marie
I ordered delivery around 8pm. Called to get an update 45 minutes later. They took three calls to answer and no offer of reimbursement or anything. They said by 9 pm was estimated time of arrival but now I have gotten a text from DoorDash that the order won’t be expected till 10?? That’s insane.
… moreEmily VandenHeuvel
I still never received my food. Ordered delivery, and two hours later—after multiple calls—nothing arrived. Four Uber drivers tried to pick it up, but somehow it went to someone else. They remade my sandwich, sent another driver, and still nothing. Address was correct. Complete waste of time. Never ordering from this place again. After reading more reviews, it sounds like this is a common theme for this location.
… moreTaylor Minton
Don’t order from here if you expect it to be on time or made correctly. They might run out of bread at 4pm which everyone knows is peak mealtime.
We should have known better seeing almost every review on here is negative.
… moreWe should have known better seeing almost every review on here is negative.
Joe Rehbein
Nothing about this location was good. From the moment we walked in the door the staff acted like we were an inconvenience. Had to make 4 attempts at ordering a sub because “we dont have that ingredient” was a common response. The subs were clearly just slapped together with 0 care, and a complete mess once we took them out of the wrapper. The restaurant itself was filthy, almost felt like taking a shower after walking out. JJ needs to just save their image and shut this location down! Avoid here at all costs!!!
… moreSamantha Udelhoven
The service was fast and friendly! The food was fresh and delicious! The only reason that I docked the atmosphere was because there was alot of clean up and stock that needed to be done for my sandwich artist. That is not fair to him. I understand closing by ones self on a week day, but what I saw for him to take care of were things that could only accumulate from other shifts not completing their job duties. So I tip my hat to you kind Sir on the closing shift of 05/15/25, your sevices were excellent and so was the food! Thank you!
… moreErin Boucher
If I could rate zero stars I would. This location clearly has issues with time management and I am not the only one who has had to wait over AN HOUR AND A HALF (it’s still not here by the way) for their food to be delivered. I called to see what the status of my order was because I normally get a notification “out for delivery” and the guy who answered the phone said he would contact the delivery driver. I get a call back saying that they are ten minutes away, it’s been a half hour. I am ordering delivery from across the street it shouldn’t take this long to have delivery. Horrible location. Order delivery from somewhere else.
… more