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✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
Address and Contact Information
Address: 12871 University Ave Ste 200, Clive, IA 50325
Phone: (515) 225-1211
Order and Reservations
Order: Order online
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Reviews
Audrey
Ordered a sandwich with chips and didn’t get my chips. Informed the driver standing there and he seemed like he didn’t understand English till I said it 3 times then he said sorry. I asked if he was going to tell the store location and he just walked away. I called the University JJ twice where order was placed and the phone rung endlessness no answer. Wasn’t closing time and no service. I had prepaid online so the driver has his tip and gone. Won’t get nothing from me anymore except crickets singing.
… moreSteven Shea
Ordered “Freaky Fast” delivery, waited 30 minutes to call me and tell me they can’t deliver it, this is a common occurrence from this location and I might be the only one but I don’t eat Jimmy John’s because I think it’s good food, I eat it for convenience and without that I won’t be a returning customer.
… moreChristine Cordaro
Evidently the employees at this location can’t read. Never provide napkins, asked for mustard packets for my slim sandwich and they brought me two slices of roast beef on dry bread. I wish I could default my order to another location.
… moreDaniel P
Called after an hour and was told they were waiting on bread. Called again an hour later and they didn’t pick up. Tried to cancel online and they said to call the store. Tried to submit a feedback form and it didn’t work. When the whole identity is freaky fast, at least call about a delay. Or cancel the order if it is going to take longer than an hour to fulfill. We’ve had too many issues with this location. Taking business elsewhere.
… moreEllen Melrose
Ordered 2 subs for delivery and an hour and a half later with no updates called the store. They claim someone “tried to call me” to inform me the driver wouldn’t even be arriving to the store for another hour. Never got any calls and I checked to make sure my phone number listed was right. They didn’t give any estimated time frame for delivery. So much for freaky fast delivery.
… moreSamantha Darbin
I ordered online and I waited an hour before calling. I thought, maybe it is because it’s Friday, giving them the benefit of the doubt. When I called the man who answered wasn’t apologetic at all, he said he didn’t have a delivery driver and that he would have one in about 30 minutes, “do you still want your order?” He said he had called me as soon as he received my order, I never received a call, no voicemail, no blowing my phone up to let me know of the inconvenience. I told him I’d just come pick up the order. I walk in, he asks if I ordered online and he was finishing up. He never apologized, never tried to make it right. Just disappointed.
… moreJacinda Daniel
Worst Jimmy John’s experience ever. We ordered sandwiches for the office and after clicking delivery online, entering our address and making sure it still said delivery when we ordered their system switched it to pick up on our receipt. After we started to wonder what was taking so long we looked at the receipt and saw they switched our order to pick up instead of delivery. When we called to tell them and get it fixed they told us it cost more to get it delivered and they’d have to completely remake all of our sandwiches in order to deliver them. We had to have to have someone miss work in order to go pick up the order from the most unhelpful employees. Then when she picked it up and told them their website needs fixed the worker just said ‘well I don’t know”. NOT helpful whatsoever. Fix your bugs and next time have a little bit better customer service. I’ve been in customer service for 10 years and the first rule of working with a customer is that you work to fix the problem not create a bigger one and piss the customer off. There’s quite a few of us here and none of us will come back here.
… moreMatt Hamm
Sat at the drive through for 10 minutes with no response through the speaker, pulled up to the window and was helped there, but they did not live up to their freaky fast motto as I sat there for 10 more minutes watching the employees standing around talking, I let it go as I was just happy to get my food, but they gave me the wrong sandwich so I took it in to let them know only to get a snarky attitude and tone from the workers as they slam dunked the wrong sandwich into the trash can with anger. They opted to make me the right sandwich and as I got out to my car to open it up for a few bites before driving because I still had not eaten anything today, after 2 bites I noticed blood on the under side of the bread and as I took it in to notify them, I was greeted with fear and a deer in headlights look as the employee that made my sandwich scurried to put on new gloves as quick as he could and with stutters and tremors in his voice said “it must have been a part of the tomato”
I thought about asking for a refund but I was so frustrated that I just dropped the sandwich in the trash as I walked out with faith that karma would take care of the rest. I sincerely hope this was a fluke and doesn’t happen to anybody else, but at the same time that location has the worst ratings of any I have ever been to and I completely understand why.
… moreI thought about asking for a refund but I was so frustrated that I just dropped the sandwich in the trash as I walked out with faith that karma would take care of the rest. I sincerely hope this was a fluke and doesn’t happen to anybody else, but at the same time that location has the worst ratings of any I have ever been to and I completely understand why.
Debra Davis-Smith
I would give negative stars. I placed an order 11:51 At 1:35 I called to check on the delay. I was informed it would be at least another hour. They ran out of bread. What the hell? I never got my food
… moreCarole Dickerson
We ordered lunch online at 11 am on Wednesday July 5. We got a out for delivery text at approximately noon. At 12:45 pm I called to see where the order was and it was still out. You were short on drivers, etc. I finally cancelled our lunch because we had no idea when it was coming. The person who answered the phone didn’t seem to care that we cancelled and that I was getting my money back. This has happened before. Lousy customer service for a freaky fast delivery.
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