Bria Banks
I ordered 2 spicy east coast Italian sandwiches both were basically hard, dry, and toasted a little too hard. Then when I picked my order up I had the worst experience. Being a new customer not knowing how they operate, I walked in someone from the back said hello, and didn’t come up to me to ask me for help, 2 other customers that’s where white was helped when I was first and I was ignored until I abruptly ask someone where do I pick up my online order. The young guy told me to look on the rack Then when I went to go grab my order the old white guy came up to me touching my bag and never spoke to me until I started grabbing something which I assumed he thought I was stealing. I felt such racism going on in that moment as which that is always the case, and if not then yall customer service is HORRIBLE!
… moreLocal RB 36
Ordered for delivery from JJ on Hall Rd. Took over an hour for it to be delivered. Pretty sure they gave me an old sandwich from a catering order. Each half of my sandwich was individually wrapped in paper. Half the sandwich was smashed. The pickle was broken up into pieces. Best things were the chips and brownie that were sealed on their originally packaging. Won’t be ordering from JJ at all anymore. Will take my business to Penn Station. Order #41885294616576021 if anyone cares.
… moreLynn K
Just like everything, after you’ve become established your quality and service go waaay down. This was today’s version of the #6 veggie sub WITH ADDED PICKLES, can yiu imagine how pitiful it would be without them. I felt like I was inconveniencing the 2 employees when I came in to order, and I think one was the Mgr. Not friendly at all, rushed through this sad sandwich. Won’t be back to this location, for sure.
… moretiffany moore
I never had Jimmy jones before so today I’m like let me try it I went into this location it was one girl & a guy making the sandwiches close by the register & other girl on the computer not one of them greeted me no hi well be right with no nothing I stood there for a good while till the girl on the computer took my order then when they was done with my order the guy called my number no thank you or anything he didn’t even put my food in a bag I bag it myself very disappointed in the service I received today..
… moreGrace Miller
I ordered a Vito sub, or lack thereof. I got about 2 slices of meat, a slice of cheese and a ton of lettuce. If I wanted a slim sub, I would have ordered and only paid for a slim sub. All I could taste was bread and I was very dissatisfied and still hungry afterwards. The stingier you are on your meat and toppings, the less it makes people want to come back.
… moreKim Spreeman
Over an hour for my “freaky fast” smooshed, sandwich….. No where did it say I was ordering a sandwich from a sub place….the least they could have done was use a better quality bread.
I called the “manager” who just made excuses and never even uttered the words “I’m sorry”. AWFUL!!
… moreSunny Star
Jimmy Johns used to be our go to place for lunch or dinner. Their veggie sandwich was really good. But now, at this location, the quality of that same veggie sandwich decreased a lot. Their veggie sandwaich for $9 used to have loads of cheese and guacamole which made the sandwich amazing, but now this location has become so stingy on cheese and guacamole that the sandwich does not taste as good.
… moreElizabeth Kamil
Rude staff, I asked for my sandwich toasted because I’m pregnant and can’t have cold lunch meat. The girl refused to toast the sandwich I like and told me I had to order something else… it kind of seems like that shouldn’t be allowed, so if you’re pregnant you can’t have what you like because it’s not the specific list? even though they could easily do it and wouldn’t cost the store anything. I just don’t understand why it’s a problem when almost every other sub chain will toast a sandwich for you no problem if they have a toaster. I guess I’ll just go to subways instead
… moreRyan Kay
Ordered large sub, wouldn’t put lettuce on side. Come on…seriously?!
STORE OWNER in regard to your request to put details on different website. I ordered #10 and asked for lettuce on side. They said against store policy. What else do you want to know?
… moreMary Parchman
I won’t go into details but this store is seriously the best! I was given quite the surprise today and a note hoping my daughter and I felt better. You guys are absolutely amazing and I wasn’t expecting what showed up to my door! Thank you Meg and the rest of the staff working on New Year’s Day 2025! You guys made the rough start of the year fantastic! You guys deserve the best things this year!
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