

Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
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Order: Order online
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Sandwich Shop & Gourmet Subs in Dublin | Jimmy John’s 1171
Jimmy John’s Locations in Dublin, Ohio
Jimmy John’s | Order Sandwiches for Delivery or Pick Up
Reviews
At 11:50am, I made my way to the drop off location at my office and nothing had arrived. I waited a few minutes and had to get back to work. I checked again before calling at around 12:20pm. The order was there, but the order instructions were not followed which unfortunately for me is inedible due to dietary restrictions.
I called the store and was greeted by a very kind gentleman. He unfortunately didn’t mention his name, but helped me in any way he could. I opted for a credit on the food because of time restrictions. He mentioned he would try to get a redelivery plus credit but the manager disapproved the redelivery.
The only positive about this experience was the extremely kind man I spoke with.
I likely will not be using the credit as I won’t be reordering from JJs.
We will not be going back to this location ever again. I don’t know what has changed in the last year or so but this is absolutely ridiculous. We’ve had issues in the past where they have refused to take walk in orders and say you have to put in a pick up order online. Nope! I will go to the one in Hilliard before I do that. Tried to give them a chance today because we haven’t had Jimmy John’s in a while so my husband went to go get me something for a treat. They took his order and then waited 20 minutes to tell him that they had a catering order come in! You should have said something before he ordered. Waiting 30+ minutes for one sandwich is absolutely ridiculous! You can’t spend 2 minutes to get ONE sandwich out the door for an online order that isn’t even ready yet because management says prioritize online orders? Shame on management for only having 2 employees working on a Saturday! There should be at least 1 or 2 more people working to handle walk in orders. I called my husband when he messaged me about the situation around 12:40 when he got there at 12! Told him to get a refund and go to Hilliard. They “voided” the check but didn’t actually issue the refund. They told my husband they would do so after they were done with that order which is totally unacceptable! my husband said whatever and left because he’d been waiting almost an hour at that point. We will be keeping an eye out on our bank statement because we will file a chargeback if it isn’t refunded properly because guess what else they didn’t do because they were in a rush give him a copy of his damn receipt! Piss poor management!
EDIT: JJ replied and said to get in contact. I have completed reviews and feedback before, with absolutely no response, so spare us the lip service.