ap dricker
My family has eaten here countless times and are always pleased. Only issue I’ve ever had is with other customers being rude in some way. Line goes right by a bunch of high tops, and people get snarky if you’re too close. I get it. Some drunk guy in there next to me today reeked. Store can’t control much of that. We only come for lunch, so maybe that’s a contrast to explore versus all the feedback about the evening visits. Outstanding quality, workers seem to care about the design of their subs, not just slapped together. We truly enjoy all the subs we’ve had here and the service.
… moreJoyful
Club Sub was fresh and delicious. Sadly, service was robotic, impatient, unfriendly, uncaring, efficient-yet not customer focused!
The young woman taking orders was very efficient, yet uncaring and only saw each person as a task to complete rather than a human being whose very presence is the reason she has a job!
Coaching will be helpful. Please note– this was a young woman who may have been a supervisor, the other young lady was doing a great job following every order of the young woman I am referring to in this review.
… moreMonica Eccles
If only they didn’t put rotten avacado on my sandwich. They might be my favorite again. I couldn’t even eat my food & have not gone back. WHAT A HUGE DISAPPOINTMENT!!!!
… moreRene “Cannonball” Carrasco
Love Jersey Mike’s ! I always get the Roast Beef Sandwich. My brother and I go to the one in Orange most of the time. The one in Costa Mesa is great too. I took this pic at the Orange Jersey Mike’s. Thank God for Jersey Mike’s !
… moreStephanie Mosler
First time there with my son. I was visiting from out of state, and we don’t have a jersey Mike’s! My son ordered off menu. Secret #99, I believe it was. Served hot. It was to die for! Fantastic sandwich beef with cheese and a bit of a kick! So flavor paced!
… moresteven pollock
There are some good people there, yet if your hot sandwich is prep, packaged & you’re off to work to eat it & realize they “screwed up” the order. Don’t call because I called and complained with no profanity literally said you “screwed up” my sandwich and can’t come back because of work you get BANNED from that location. That is not cursing someone out.
… moreIsaac Alan
The service here is top notch! Extremely friendly sandwich makers and cashiers. I was blown away with how well they excelled in customer experience
… moreKyle Rivera
Second time going into the store just to get refused a hot sandwich. Did not know its policy to not serve hot sandwiches at 815 pm. Really disappointed. Maybe find another job where you you don’t have to make hot sandwiches if it is really that much of an inconvenience to you. Also very sad that I’ve read multiple reviews about this matter. Do better Jersey Mikes.
… moreMatt Lang
I’ve been going to Jersey Mike’s for decades. Love the place, and I’ve been a loyal customer, visiting countless locations all across the country. But this one on harbor blvd sucks and has the worst customer service ever. On a recent visit I was told I couldn’t order my sandwich the way I’ve been ordering it for years, they wouldn’t make an exception, they clearly didn’t care for my business. I went back today on my lunch break thinking I’d give them another chance, so I was about to pay cash and they wouldn’t accept my $50 bill because it was over $20. They pointed out their sign stating this on the front door, that I clearly missed on the way in, my bad. My sandwich had already been made, and they wouldn’t even make an exception in this instance. I told them that if I leave to get change, I’m not coming back and they won’t get any of my money. Clearly they care more about being right and being strict than accommodating their customers. It must be nice to be doing so well financially that you don’t mind losing customers over ticky tacky rules. I’ll gladly spend my $50 bill at any of the hundreds of other restaurants in the area.
… moreBonnie Prosser
We walked through the unlocked door right as the clock.turned to 9:00. We were refused service. I think it would be appropriate if it were 9:01 and the door was locked but we even called ahead and we’re
told we couldn’t place a phone order but “come in and we’ll make it for you”. Sorry for wanting your product so much we busted our humps through traffic to get there when we could’ve stopped somewhere else. To the owner/manager, this was Wed night so check your schedule to see who these brain doners were….we will never come back. Ever.
… more