Lauren Luna
I am so genuinely impressed by this Jersey Mike’s location. Kristen and her team went absolutely the extra mile for a last minute large order for an entire wedding party this past Saturday morning and even going so far as to include an extra note for the bride along with a sweet treat. The level of attention to detail and intentional care put into every single sandwich did not go unnoticed. Not one sandwich had anything wrong, it was clear when I walked in how carefully they were making the sandwiches and ensuring everything was put together the way it was ordered. I was so taken aback by the fantastic attitudes of the staff which tells me their owner loves her employees and takes good care of them. I truly appreciated the level of customer service that was given. I am in the Riverside area and have never come across a Jersey Mike’s so clean, attentive and kind to their customers and honestly wish we lived closer. Kristen, thank you so much for your kindness and for the incredible customer service. I know the bride and groom will never forget the memory you gave them on their weekend and neither will I. Keep doing what you’re doing!
… moreBetty Jo Keenan
My kids really love this place, but I had a less than stellar experience. We ordered our sandwiches amidst a flurry of sandwich-making activity, and my 5-year-old acting rather wild. I know that I ordered my cheesesteak bowl without cheese, but she didn’t note it down, and I failed to notice on the read-back. So, I got home to a bowl I couldn’t eat. I called the restaurant and explained the situation, and they said they would remake it. We had already been running late for lunch, so it was about 3:30 when I returned to the restaurant completely famished. The gal at the register took it upon herself to explain that it wasn’t company policy to remake a sandwich when the order was read back in person, but she begrudgingly accepted my bowl to remake it. This was NOT great customer service. Take a cue from Starbucks and just remake the sandwich.
… moreLynda Rad
We visit this location a lot and every time the employees and food are always great. But I wanted to give an extra shout out to Ryan who was above and beyond pleasant. We ate there and the whole time we were there he greeted every single person the second they came in and carried on a different conversation with each customer so it didn’t come off like a script. He was kind and genuine to each person and made the experience that much better. 10/10 for Ryan!
… moreRuben Abio
Bread was old and hard. I ordered a brownie and they gave me an old cookie, I understand they might have ran out of brownies but there is a $2 difference between a brownie and 1 old cookie. Horrible.
… moreAshley Griffith
Not only was my order wrong and not even offered to be remade, I was told what I was saying wasn’t true. The employee, River, had the worst customer sercice for this situation and for a customer that spent $30 on two meals and waiter almost 25 minutes, I’m disappointed.
… moreMr. Doug Pierson
You gotta go in there and meet my boy Dylan. He’s always helping out! Of course they made an outstanding sandwich. I also saw some really good customer service. There’s a gentleman there named Mike. And he most definitely has awesome leadership qualities. I hope that man gets a promotion and a raise soon. But to see how calmly he addressed the customer that was behind me. She had a lot of food concerns, and he was really considerate about them. He was able to tell jokes and keep everyone entertained while he was Cleaning the counter, and doing all the tasks of making sure that her food wasn’t contaminated by whatever she was worried about. Just really good. Customer service really good direction really good management. A great team on a Friday.
… moreRAT
Aiden took my order and did a fantastic job. This location always does a good job. Dillon also usually makes my sandwich perfect.
… moreJanet Walker
First visit. Philly Steak was grilled right with good ingredients, although the provolone used was softer (gooier) than I like. Loaf; very good. Now for the staff: late afternoon, not busy; asked a couple of questions about prep; seemed to stump the counter. Placed my order – could tell they were starting with the wrong size & condiments. Called attention to it and got resistance; thought I was changing my order. Order in front of me also got misinterpreted. Got it straightened out and was advised to “communicate better”. I’ll be back and will certainly communicate better.
update:
Second visit. Busier but much more efficient. No communication problem. Meatball sub is very good.
… morePamela Firnstein
This location is HORRIBLE! I used to love this place until a year or so ago. Tonight was the last night I’m going to fix my sub when it gets home. I got peppers I didn’t ask for and had to slice a tomato (that I asked for) to add to my now cold sub. This is not the first time I’ve had to do that. Also, I tried to call the store before 8pm (close at 9?) and there was no answer. I’m done with this place. BTW Major Market makes a great sandwich and they get your order RIGHT
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