Lori Sjodin
Village of Sandhills location, Walked in for a late lunch. Staff were not eager to take orders or prepare food. No one acknowledged that I was waiting both were busy prepping orders but not from anyone there. I asked the young lady, a teenager about taking my order & she directed me to the other end of the counter where a young man was slicing MEATS. I asked if he could take my order & when he finished he put a sandwich on white bread & sat it next to the meat slicer & walked away after I asked if he could heat it. The young lady removed her gloves & stepped away from the counter while I continued to wait. I even went to the restroom & sat down at a table to wait a bit until she looked ready to complete my sandwich but she never acknowledged that she was ready. I went back to the counter where my sandwich still just sat waiting to be heated & completed. I finally asked the young lady if someone could finish preparing my order. She began to make excuses that she had just removed her gloves. I told her I just need someone to finish waiting on me & at this point there were 3 staff members behind the counter but no one was completing my order. She got an attitude with me & would not complete my order. The young man finally heated my sandwich. I honestly don’t remember who finished my order but I felt as though I had to beg for service. I’m guessing that it was around 3 or 3:30 Monday afternoon of 02/16/26. The sandwich was great, but the service was the worst. I’ve NEVER waited so long for a deli sandwich before. I would not recommend this location due to the bad service. I live very close by but will drive farther next time for a location offering better service. 1st bad experience ever at a Jersey Mike’s.
… moreAlexia
Save your money and go somewhere else. I made an order at 5:34pm for me and my boyfriend. He brought it home and they only gave us 1/2 giants, one was a regular and both did not have extra meat when we paid a total of $12 extra for it. We finally received the right order at around 7:15. They gave us another bag which was completely wrong again lacking toppings. One of the very rude staff members exclaimed that “he did it right the first time” and “wasn’t going to do it again” we finally received the right order after being there for about an hour and a half. Incredibly incredibly rude staff and misinformed staff who can’t properly read a ticket, besides a select few. $54 for this service is absurd. They also were in the back clearly talking about me and staring despite me being kind despite the circumstances.
Update: after emailing them they refused any sort of compensation. The store itself and the company is utter trash.
… moreTOMMY Bryant
Recently this place has been giving good service with a smile. Staff is always been nice and friendly. I’m not sure but I’m guessing they must have gotten new management because this place would be a 3 start visit (if lucky) in the past. I got the club sub. It was made perfect. The fresh slice meat, and cheese was on point. The bread was delicious and soft. I would say this is probably the best place to get a sub at the Village of Sand Hills.
… moreDarrin Hines
I just wish they could get my order right. Out of my last 3 orders only one was correct. Online ordering is printed out, so how are you getting it wrong? Please read the ticket.
… moreDanniville Dan
I visited on 6/22 and want to give a shout out to the three young men who serviced me: Ben, BJ, and Z. I ordered the giant #13 and all three men working the line were courteous, professional, timely, and overall pleasant to work with.
I did ask to speak to the manager but she left earlier that day. Just want her to know that she left the store in good hands. Not one person was playing with their phone; they all spoke clearly, made great eye contact and gave me everything I needed for a good experience. These things are missing in most hospitality environments so I wanted to shout them out for their amazing service. These young men acted more like owners of the business and not just employees. Great job guys, keep up the good work. You stand out!
… moreBambi K
Definitely Pricey for a sub sandwich.
It’s more expensive than Subway or Jimmy John’s but the food is fresh and made to order.
… moreSheila Parnell
I enjoy the food but the fact that a dog was allowed in and lifted by the owner almost above the height of the protective glass has adjusted my view of that establishment.
… moreTisha Abson
For my past 2 visits, I am very unhappy with my sub. It costs too much to be unsatisfactory. The bread is super soggy. All the cheese is all stuck to the paper wrap…. No cheese on the meat or within the sub. Customer lost. I will never return. I always get the big kahuna
… moreAshley Monique
This was my 1st time eating from this Company but I saw on YouTube that their chipotle mayo philly steak sub was great. I ordered a regular size for about $8.75 but they forgot to add my lettuce and it needed more mayo because it was dry. However overall it was straight. Full of meats and veggies like onions and bell peppers. The bun was soft so that was a plus. I hate hard bread.
… moreC sanders
I placed an order here for a chicken Philly and regular Philly. As I was eating my sandwich and I bit down on 2 hard pieces in the shape of a ball. One was clear, the other was gold. I started puking because I thought it was someone earring. I called and went back to the store to talk with the manager. She apologized and give us a refund. She also stated that this was part of her bracelet that popped. I got even more mad because you knew at that time this was was contaminated and still served it to me. I was so disgusted and disappointed. I could have crack my tooth or got sick from eating metal. This is common sense to throw the food away. You will catch a lawsuit like this.
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