Melissa Madison
I just left Jersey Mike’s on Abbey Rd, and sadly don’t know that I’ll be going back. I love their steak and cheese subs, but didn’t even eat the one I just paid for. Only 2 of the 3 ladies working, changed their gloves. The lady that took my order wasn’t very friendly, but I can deal with that. After taking my order (which she wrote down and already had gloves on), she went to the register and rang someone up. She then went back to making subs for online orders, and NEVER changed her gloves. The next employee making the cold sandwiches, went to the register with her gloves on. I was thinking about just walking out then, but as I watched, she finally took her gloves off. The 3rd employee who was making the hot subs, brought mine to the register and rang me up. I paid, then watched her go right back to the grill to make more subs, and never changed her gloves. Which tells me she didn’t change them before touching my bread and making my sub. So I left, and just threw the sub away. I don’t typically post reviews. However, I’ve worked in the food industry and have even been a cook before. I know first hand if there’s one thing you should be sure to do (ESPECIALLY in front of customers), is CHANGE YOUR GLOVES!! This really makes me question other unsanitary things they might do, when prepping and customers aren’t around.
… moreKelly Romeo
My husband placed an order online. My sandwich is very basic. Just mayo, lettuce, and pickles for toppings. Got home, and my sandwich had banana peppers, tomatoes, all the seasonings, and dressing on it. I had to pick off literally everything and just ate the meat off. My husband’s looked like pepper exploded all over it. First experience here and I wouldn’t recommend to anyone. 0/10.
… moreQtytgrl75
You guys have changed your mayo or either it was bad. It tastes like miracle whip. When you change things you lose customers who like the original way the food taste.
… moreRobin Templeton
Awful! the lady saids she was the manager everytime I go in there she is the same VERY Rude! To day was even worst she told me I say she is rude every time I came in there I hadn’t said a word but I spend 20 to 30 bucks in there every week I will not be going back in there with her there I understand its hard to get people to work but she is not helping yr business that’s for sure!
… moreR C
01-001038-99-121893 Ordered two subs: Regular 13 and Giant #8. Both subs were made incorrectly. The number 13 had the meat of the number 8, and the number 8 had the meat of the number 13. On top of that, the toppings were wrong as well. Staff seemed more focused on doing their closing duties instead of helping customers and making orders correctly. Store was closed by the time we went to eat the food.
Worst part: I submitted the survery/feedback with these issues. Did not receive a response from anyone. Seems like no one cares from Jersey Mike’s anymore.
… moreKristin
This location has extremely poor customer service. Did not receive 4 of the things I asked for on 2 subs.
… moreMarie Scott
I didn’t intend to go to Jersey Mikes today but I am so glad I did! I had gotten the chipotle cheesesteak. Not only was it cooked to perfection by Martika she was so kind to me that day it made a difference. The young man on the register was also so kind and professional it made my day. Mind you my day had started badly. The other Jersey mikes they do not cook the meat well but my steak was perfectly cooked and not skimped on. I may have to double back for that chicken salad. All in all, thank you Martika and staff for the utmost service and kindness!
… moreDale Raines
I’ve bought 6 subs from this store. 5 Club Supremes and one Steak and Cheese.
They always skimp on the meat. They always forget the bacon. When I say Mike’s Way, don’t ask me what I would like on it. Pay attention! My last order I ordered on line for pick up. Club Supreme. No tomatoes, no bacon and no turkey on it and a slither of roast beef! I had made it home before I saw it. Rude employees also! I’m not paying 12.00 for bread and lettuce! I’m done! Get a better manager and employees and quit ripping customers off! Goodbye!
… moreLarry Burkhard
How do you give out the wrong order. I ordered Italian sub got cheese steak.
… moreAmanda Taylor
I’ve been here a few times, and this is the second time I’ve seen the same young Black teenage girl with black hair doing everything—wrapping food, ripping tickets, topping subs, and running the register. It was only three of them and she was doing the work of them all combined. She kept taking her gloves on and off to stay clean. She’s doing an amazing job, seeing her hustle like that is something you never see anymore.
Meanwhile, the manager and a tattooed guy just stood around flirting. She was the only one working and still treated every customer with respect. She deserves real recognition.
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