Shamequa Obee
Love the food and atmosphere here! I usually come by for a #16 or a mini #7 and this team never misses! Love this entire team but especially Miss Hailey and Isabella’s vibrant personality and the management team (Tristan and Chris) for always ensuring my special orders are done correctly!
… morePatrick Guilliams
There are roaches in the kitchen area and dining room. I informed the staff but they seemed incredibly apathetic about it, I was told “I’ll be there in a minute” I would not recommend getting food here.
… morejennifer klundt
I see I am not the only one who feels this way. I had a bad experience in March (staff member was vaping clearly in the back area then handling food in between vapes AND NOT WASHING HIS HANDS) They took a catering order and left walk in customers waiting 40-60 mins for a sub and yelled at those that questioned why there was a wait. I have gone out to the Lake Ridge location to visit my visit afterward. Went back today to NOT be acknowledged/greeted for 5-6 minutes while standing at the counter. It’s clear that staff pick and choose who they want to acknowledge. The food came horribly disgusting this time (matches staff’s energy). Sad that jersey Mike’s doesn’t care about customer service and providing good good (this location, at least).
… moreKBH
I placed an online order for pickup, specifically detailing my preferences in the comments. However, the sub was not made as I requested. The workers attempted to justify their actions by saying it would have taken longer to create my sub, but I replied that I paid for what I wanted, not for their convenience. Three employees in the store demonstrated a lack of awareness and professionalism. They all had attitudes and acted as if I was inconveniencing them by bringing this discrepancy to their attention. If I were the owner, I would have reprimanded those workers for their lack of remorse. Because of this experience, I will not be returning to this store.
… moreRichard Turner
Sept. 18, 2025 at 5:15 PM
I like Jersey Mikes and eat there often. The sub was good and after eating I went to wash my hands and noticed the extreme lack of cleanliness behind the counter. Also, the bathroom was filthy and there were about 20 gnats flying around.
… moreBryan B
Ordered a giant club sub with extra bacon and only mustard, onions….$23+ dollars via jerseys app. We get home about 12 mile from the store. A few hours later we go to eat… the sandwich is a mess. Tons of mayo(not ordered) and 4 strips of bacon on a 18 inch sandwich. It was almost 4 dollars for extra bacon on a sandwich that comes with bacon and WE DONT EAT MAYO ON SANDWICHES. I filed a complaint… was told 48 hous to hear back. We haven’t heard a thing. That says a lot about this store. Based on the other reviews this is a frequent issue and they really don’t care!
… moreEric Grosse
Ordered a Club sandwich. The staff don’t communicate well together. My sub sat for several minutes before one employee told the other employee to fix my sub up. It wasn’t busy. Then I got the weird eye when I ordered multiple bottles drinks. I’m travelling, and that’s my business. I won’t be back to this location next time I’m in town. Wasn’t busy at all. The person ahead of me was waiting too… to pay. If you want a successful business, step up your game!
… moreLivie
I literally eat here EVERY DAY! The best sandwiches in the world if you ask me. This place is unmatched to Subway, Firehouse or any other big chain sandwich shop. This place can’t be beat and I’ll continue to support and eat here. Oh yeah, they provide military discount!
… moreSammy Z
Malikaan (sp?) provided excellent service despite the dinner rush. He made sure the orders were correct for the family before me and customers after me. He smiled and was friendly, attentive and double checked the orders. He made the sandwiches and took the orders, multi tasking the whole time. Awesome employee!
… moreDBeth C.
Purchase a chicken sub here close to closing time today, 7/16/25. I asked for a bacon chicken sub with everything except onions. When I got the sub it only had the protein nothing else. I went and said to please add everything, but onions. I failed to check that I got Rosemary bread. Instead they gave me white or gluten free bread. By the time I realize this they had already closed and I failed to get a receipt. I do not care if it getting close to closing time, providing customer service correctly is a priority. Are they not aware customer allow them to have a job and get a check?! How hard is to listen to a customer’s request?! Who is managing these place that allows this type of behavior? I seriously would like to know.
… more