Amanda Benefield
Night shift! Ordered food said it would be ready by 6:56 pm. Our food was cold and nasty . The hamburger tastes like it was dug out of trash and urinated on. Honest to God it tastes like pee on it. We couldn’t eat our food. Coke was dite coke. We’ve also been in the store during the night shift time and one woman walked by us smelling like alcohol/ not rubbing alcohol either. Y’all need to get better management and get that store back in order. Do random drug test and CLEAN THE STORE!!! Also find people that can follow the orders because we got food that we didn’t order and was missing fries. I have family that has said they have seen roaches. We spent almost $60.00 for food that we couldn’t eat.
… moreSue Poore
Quick service. Friendly staff. Online order. Ready when I got there! Only complaint is the 10 piece chicken has two “chef choice” pieces. I got three wings. I personally W
would prefer chicken pieces that have a little more meat to them than wings.
… moreDeity Drake
I do not recommend going to this restaurant. During mid day hours until staff switches out for a night shift. The Daytime crew is completely incompetent, except people like the managers. There is either missing items or wrong items. Try and get the item corrected and it’s still made wrong even after you told them exactly how to make it or your food is ice cold. If you order a sandwich, check the buns. Because half the time, either the top or the bottom is brick hard or stale. I have only noticed this during the midday shift. The breakfast shift is not like this, nor is the night shift. On a different subject, but still pertaining to the same company their app, it does not work half the time. It also will not allow you to add more than just a few items, almost as if it wants you to make multiple orders.
… moreRebecca Nacole “Nikki” Evans
Waited 20 or more minutes trying to order inside today ,Monday 10/6/25.
The women looked at us several times and continued to work instead of greet or notice we were waiting. Jacks service is getting worse. Yes the food is good but it’s not worth waiting forever and basically ingnored. We walked out and went elsewhere.
… moreJessica
Everything was pretty good except the last 3 times we have came, we never get napkins in the bag. If it wasn’t thru the drive thru i would understand to get them but its in the drive thru, they should be put in there.
… moreramona siquina
Emily and her team is always great at taking care of their customers. Jacks is a very busy restaurant. For the team working always remember serve one customer at a time and smile even if they are being rude and disrespectful. Bottom line yalls team is doing the best they can and I appreciate y’all .
… moreMelissa Delk
It’s hit and miss really. Once we ordered in the drive thu and when we got home all our buns were burnt to a crisp. Most days the girl working drive thru has a horrible attitude. Today the service and the food was good.
… moreRobert Featherstone
Fries so cold my dog got them, so he was happy. Then my chicken nuggets were cold, not lukewarm, cold. Called in my complaint, manager on staff offered to replace them. Great so I drove there to originally get the waste to drive home(it’s a 4 minute drive, still an inconvenience) to then go back for my nuggies and go back home. Shame.
… moreLisa Holloway
Thank you Haleyville Jacks for being the best around. This Jacks is the best went to Russellville Jack’s and the food was way different. Had the same meal as I did in haleyville and haleyville is the best one for sure. Even customer service was better….
… moreChristian Smith
Overall the only thing going for this jacks is the staff, the staff are really good people and there always super nice and friendly when I go in there but the food is never really that good I’ve been to other jacks and they always have way better food, and it’s always dirty. Overall 2 stars would be 1 but the staff is pretty good like I said
… more