Social Profile: ![]()
![]()
![]()
✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
… View more
Since 1960, Jacks has been serving Southern favorites like scratch-made biscuits, hand-breaded chicken fingers and hand-dipped milkshakes in their dining rooms and drive-thrus. Order Online, on the app, or drop by and visit us at our Brookwood, Alabama store located at 15865 Alabama-216. Get your southern cravings satisfied at breakfast, lunch and dinner time.
Fast-food chain serving standard American eats such as burgers, fries & milkshakes.
Hours
| Thursday | 4 AM–10 PM |
| Friday | 4 AM–11 PM |
| Saturday | 4:30 AM–11 PM |
| Sunday | 5:30 AM–10 PM |
| Monday | 4 AM–10 PM |
| Tuesday | 4 AM–10 PM |
| Wednesday | 4 AM–10 PM |
Address and Contact Information
Address: 15865 AL-216, Brookwood, AL 35444
Phone: (205) 614-3827
Website: https://locations.eatatjacks.com/al/brookwood/15865-al-216/
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Burgers, Fries & Shakes in Brookwood 35444 | Jack’s
Visit your local Jack’s restaurant at 15865 Al-216 in Brookwood. Order your … Group of Jack’s Family Restaurant Employees. COME WORK AT JACK’S! You …
Jack’s Family Restaurants in Brookwood, AL
Directory > Alabama > Brookwood. Jack’s Family Restaurants in Brookwood, Alabama. Jack’s Brookwood – 15865 Al-216, Brookwood AL 35444. All about the south logo …
Jack’s Menu – Jack’s Family Restaurants
Browse the full Jack’s menu — breakfast biscuits, Southern chicken, burgers, salads, sides, desserts, and drinks. Something delicious for everyone, …
Reviews
Brianna Ratcliff
recently visited Jack’s Family Restaurant and had a really great experience. The food was fresh, hot, and made exactly how I ordered it. You can tell they care about quality because everything tasted well-prepared and flavorful. The staff was friendly, patient, and made sure my order was correct before I left. Even during a busy time, the service was fast and organized. The restaurant itself was clean and welcoming, which made the whole experience even better. I’ll definitely be coming back and would recommend this location to anyone looking for good food and great customer service!
… moreCody Humphrys
I think some retraining is needed the past couple time they have given me crumbs for a biscuit. Quality is going down and prices are going up makes no sense
… moreDebbie
Went through drive thru. The employee needed to speak up. Could not understand what he said. We ordered a 4pc chicken tender combo and we did not get the fries. This Jacks needs to train better and offer better customer service. There are some that do a good job. Others not so much.
… moreWilliam Lee
Miss J has turned this place around, she is an asset to your company. The atmosphere and service is so much better. One of our members passed away this morning and we went to your business to get food for the family and your asst manager bent over backwards to fulfill our order. This is the type of business I like to patronize
… moreRobin Hancock
Jeanelle made me hash browns even tho it was after breakfast. Went out of her way to please me the customer. I do wish that Jacks would carry the blueberry cream pies ALL the time. They are the BEST!!!!
… moreGordon Wheeler
Driving overnight to a wedding in Alabama , and being the fastfood breakfast junkie that I am, I scan the big blue signs along the interstate to see what people are eating. Then I see Jack’s listed, something new to me. When I arrived at my destination I started to research them, fortunately there was one not far from our hotel. I had a plan for breakfast.
Breakfast Saturday at 10:30am, the drive thru was full, so I choose to order at the counter. At that time of day you can get breakfast or lunch. I got the #1 breakfast combo, a chicken biscuit with hash browns and a iced coffee, an had them add egg and cheese to the biscuit. I also got the sausage, egg and cheese wrap (burrito). The potatoes were delicious, as was the chicken biscuit. The burrito is kinda small and simple, but has a small price tag also. I threw some of the crispy potatoes and hot sauce in the burrito and brought it up a few notches. It was very good.
Restaurant was clean, service was fast and friendly. If I’m traveling through the south in the future I will definitely hit up Jack’s again.
… moreBreakfast Saturday at 10:30am, the drive thru was full, so I choose to order at the counter. At that time of day you can get breakfast or lunch. I got the #1 breakfast combo, a chicken biscuit with hash browns and a iced coffee, an had them add egg and cheese to the biscuit. I also got the sausage, egg and cheese wrap (burrito). The potatoes were delicious, as was the chicken biscuit. The burrito is kinda small and simple, but has a small price tag also. I threw some of the crispy potatoes and hot sauce in the burrito and brought it up a few notches. It was very good.
Restaurant was clean, service was fast and friendly. If I’m traveling through the south in the future I will definitely hit up Jack’s again.
Jennifer Snow
I wanted to edit my review since Mrs. J reached out to me personally. I appreciate the effort put forth in correcting the issue!
Unsure who Mrs. J is, but apparently she enjoys being rude when half of your order is left off. Ordering over $40 worth of food and getting home to some of it missing & sending my son back up there to get what was left off only for him to be spoken to like he’s an idiot and lying about it. I have no reason to lie about all the sides being left off the family meal I ordered. It’s so hit or miss at this location..
… moreUnsure who Mrs. J is, but apparently she enjoys being rude when half of your order is left off. Ordering over $40 worth of food and getting home to some of it missing & sending my son back up there to get what was left off only for him to be spoken to like he’s an idiot and lying about it. I have no reason to lie about all the sides being left off the family meal I ordered. It’s so hit or miss at this location..
Tanner Cone
Worst jacks I have ever been to. Waited 45 mins for milkshakes and eventually went inside to see what was going on and they were sitting on the counter and they still tried serving them to me melted which resulted in a big mess all over me and the floor. I ended up leaving without the milkshakes I already paid for. They have no proper management. Received half a piece of old chicken and a piece of hard toast instead of a biscuit in my chicken fried chicken dinner and waited 15 minutes for it
… moreIndi Lane
I was door dashing..
But restaurant was very clean, laid back .
The young lady that was at front counter was on point!!
She definitely knows how to multitask
… moreBut restaurant was very clean, laid back .
The young lady that was at front counter was on point!!
She definitely knows how to multitask
Spyke JB
Going down and and down and down in quality.
This place used to be good. Now you can’t even get fries that are properly cooked.
Order their special and it’s barely got the ingredients on the sandwich. Today I ordered 2 double mushroom Swiss and fries. They had no Swiss so I got normal cheese. Get home the fries are not fully cooked. They are limp and soggy. The burgers have next to no mushrooms. It’s a mushroom burger… what did we wait extra time for if you can’t even give us cooked and complete food.
The community is starting to turn on you guys. Get it together.
This is not the first issue. The quality has had a serious decline over the past 1-2 years. Seems like each time I go I have a new reason to complain. It’s to the point to where I have to be next to starving with nothing in the house to even debate going to this location.
Sorry Jacks. I’ve always been a fan of you guys and will continue to patronize other locations. The Brookwood one though is square on the bottom of the list for me!
Edit:
Went back a couple of times same if not worse results each time.
For all these replies saying send us a note at tellittojacks.smg nothing is ever done no calls are made no email attempts are made. They are just replying to people to make it appear as if they actually care a single bit about the customer experience. Just sad. What was once a great franchise is turning into a corporate machine thinking they can’t possibly fail at this point.
We have seen many places come and go from this town and I will tell you Jacks isn’t immune to the spending power of the community. If you continue like this they won’t keep coming back.
… moreThis place used to be good. Now you can’t even get fries that are properly cooked.
Order their special and it’s barely got the ingredients on the sandwich. Today I ordered 2 double mushroom Swiss and fries. They had no Swiss so I got normal cheese. Get home the fries are not fully cooked. They are limp and soggy. The burgers have next to no mushrooms. It’s a mushroom burger… what did we wait extra time for if you can’t even give us cooked and complete food.
The community is starting to turn on you guys. Get it together.
This is not the first issue. The quality has had a serious decline over the past 1-2 years. Seems like each time I go I have a new reason to complain. It’s to the point to where I have to be next to starving with nothing in the house to even debate going to this location.
Sorry Jacks. I’ve always been a fan of you guys and will continue to patronize other locations. The Brookwood one though is square on the bottom of the list for me!
Edit:
Went back a couple of times same if not worse results each time.
For all these replies saying send us a note at tellittojacks.smg nothing is ever done no calls are made no email attempts are made. They are just replying to people to make it appear as if they actually care a single bit about the customer experience. Just sad. What was once a great franchise is turning into a corporate machine thinking they can’t possibly fail at this point.
We have seen many places come and go from this town and I will tell you Jacks isn’t immune to the spending power of the community. If you continue like this they won’t keep coming back.