Justin Romanowich
Ok: My name is Justin, I’ve been CRAVING a “Jack in the Box” ***Chicken Supreme***, for about 22 YEARS.
My ABSOLUTE favorite ‘fast food’ item, since I was a kid growing up in the 70s / 80s. I’ve (seriously) written letters and comments to “J-Bo”, pleading for it to return to the menu; with the same amount of passion as a person begging a court for mercy, or a family praying for a loved one to “make it”. I mean to say the most DEEP of hopes and dreams- was to have a Chicken Supreme- just ONE more time.
And tonight, January 8th, 2026 at the Lake Elsinore location: Ms. Kim- helped make it all HAPPEN.
(I had a question about the order because it was a ‘Door Dash’, and she helped me out over the phone with TOTAL professionalism and a cool manner- EVEN during the busy dinner rush (about 5:40 pm). Everything better than hoped. What a nice treat [again], with the BONUS of OUTSTANDING customer service from Kim & staff. Mmmm. Gotta ❤️ “J-Bo”
-Justin R.
… moreSara zeidan
i i’ve had negative experiences at this location with the same cashier over the Last year with the same cashier. I stopped going for a while, but it is the closest one to my house so sometimes I’ll stop there for breakfast in the morning with my children is cashier Is a young lady with red dyed hair and braces. This morning on October 28th 2025 at 6:47 this morning, she took my order through the drive-through and collected money for me out the window. She argued with me about my drink being added as an extra drink instead of putting it in the combo because that’s how it comes. I explained to her that I used to work at Jack-in-the-Box and that It is good common courtesy to ask the guest what kind of drink drinks they want instead of just up selling an extra drink when you didn’t even order an original drink with the combo. She argued with me for about a minute about why she didn’t add my drink to the Combo originally. I explained to her I did not have time to argue with her and she finally left to go get my food. she handed me my order, but she didn’t modify it and put the hash brown in the burrito like I asked, and she did not give me a receipt. She did not come back to the window for some time. Finally, she came back to the window and I told her that the hashbrowns should be in the burrito and she fixed it for me one time previously months before I asked her for ranch with a $25 order and she did not give it to me without charging me. I have never been charged for ranch at a Jack-in-the-Box location before I’ve seen this Jack-in-the-Box Worker many times. I even seen A negative video of her on a Social media group in Canyon Hills. I am incredibly tired of this rude young Lady Getting away with terrible customer service. I’m writing this review so that hopefully her work ethics can be shaped and she can stop treating people so badly. It wasn’t insane. She repeatedly argued with me about guest service and treating the guests like guest. Times are tough for everybody out there. All of our money is precious and it’s sad to go pay for food Service and get treated so horribly. Please prove to me that customer service is not dead at your location anymore.
… moreChristina Noquez
Went through drive through late the other night and ordered a southwest crispy chicken salad. I’ve ordered these plenty of times at other locations. I drove all the way home 15 minutes away and then realized this definitely wasn’t a southwest salad but got charged for it. So disappointing. What’s with all the jack in the box’s in the area getting orders completely wrong? It looks like a side salad and they threw in 2 pieces of chicken. Nothing else was in the salad and they even gave me the wrong dressing.
… moreAngel Renteria
I am extremely disappointed as a doggy mom because we have been traveling all night and stop at jack for some food. The night shift girl with piercings in her lip couldn’t be bothered enough to get our dog a pup cup even with it advertised on their drive through window. She was also bothered we added fries to our order. Steer clear of this location , she is a grump! 🙁
We visited November 18th 1:31am.
… moreGreg Vaughn
Really good Jack n The Box. Always reliable and food is always warm and fresh. I usually go at night and the ladies there at night are always polite and courteous.
… moreJuan Ruiz
You should train better the girl that was working in the window at 9:30PM 12/22/24. Make her check the orders she gives out instead of handing out the wrong order. I know you have a timer but if you hand the wrong order then why do it quick at all?? ♂️ ♂️ ♂️
… moreJorge Llanos
pulled into the drive through at 3:10 am today and waited at the speaker for 6 minutes with no answer, pulled around the front to see if anybody was inside and saw this woman checking to see if i left, i pulled back around to see why she wasn’t taking my order and when shr saw me through the window she shook her head no and walked away
… moreMike Hernandez
!!!DOES NOT SUPPORT OUR MILITARY!!!
Owners got cheap and removed the military discount.
Other locations still offer military discount.
My family and I will not be eating here again.
… moreShawnique Friends
When u ask for fresh curly fries then have to wait upfront only to get home with old fries with a few curly and more regular old fries so ridiculous
… moreAna Hernandez
I visited this Jack in the Box location around 8 AM and was disappointed by the lack of patience from the gentleman taking my order at the drive-thru. While I understand that fast food service can be busy, I felt rushed as he repeatedly asked if I was finished while I was still ordering. When I arrived at the window, he asked if I had ever ordered there before, which felt dismissive rather than helpful.
Good customer service includes patience, especially for customers who may need a little more time. A more understanding and courteous approach would make the experience much better for everyone. I hope management can emphasize the importance of patience and kindness in customer interactions.
… more