Jake
Girl in the drive thru window had the nastiest attitude for no reason. She was short from the beginning, and when I pulled to the window, I very politely said, “Could I get some sauce, if its not too much to ask?” Since I had forgotten on my mobile order, and she CUT ME OFF to say “what? Its all in what im handing you. Right now.” And shook the bag like i should have obviously known she put them in there. I was really put off, so I just nodded and left. Turns out, not only was there not any, as I assumed, BUT SHE MESSED UP MY ORDER!! So rushed she couldnt even be bothered to check? So now I have jalapeno poppers when I ordered nuggets, my fries were half empty and cold as hell, and I just want my money back
… moreCup Of Tea.
I work swing-shift, and like to stop by from time to time, late nights for fast food at that location as I am a local resident, I experienced some sassy and rude custumer service from whoever was working that night 02/10/26 1:30 AM ish , the women that work that shift are rude and unprofessional, they gaslight manipulate you into thinking you the problem when you can hear them giggling over the speaker while ordering and they keep repeating it to to you back all while hearing the teasing over the speaker and giggling, from reading the reviews I can see its a reoccurring issue there, and needs to be addressed. Really immature females . Not all because I have encountered some really professional and courteous workers that shift. This night wasn’t it. Reoccurring problem I can read , needs to be escalated.
… moreJacky
Went 12/7/25 @ 11:50 pm. By far the WORST customer service. Pulled up to the speaker and Anita said “what can I get you” as I was about to speak she again said “what can I get you” I look over at the passenger and start to say my order then she said “hold on”. Finally place my order and pull up to the window and pay she gives us the food and I ask for sauce as I am saying I want ranch and taco sauce she cuts me off with “how many”. Didn’t let me finish my sentence and forgot the taco sauce mind you. I ask for her name and said “it’s on the receipt” and shut the window. I do not want “we are sorry about your experience”. Based on other reviews this is an on going issue and there are PLENTY of people looking for work. FIX IT.
… moreAmanda
Girl working drive thru 9:16 PM today on Jan 18, 2026 was very rude. We asked her a question and she replied “WHAT” all loudly and rudely. Just overall very rude when taking our order so we left.
… moremichelle duncan
I ordered a fan favs box. It tasted like cinnamon. Had a chicken patty in it. Not sure how that happened! Won’t go back!
… moreLabcorp Medical
That girl in the morning with the green eyes is so so nice and helpful. I think her name is Tina. My order is always accurate and fresh and I’m always in and out quickly. It would be nice if all the workers there carried themselves the same way
… moreRodney
They got my order right! That’s my biggest complaint about most fast food places these days. McDonald’s by my house (wherever that may be) can’t get an order for 3 items right. JITB has awesome food and my lunch held me over past my dinner time. They were fast and friendly and I love the potato wedges!
… moreLorraine
I ordered10 orders of regular churros and 10 orders of pumpkin churros on 9/12 through uber eats. When arrived there were no pumpkin churros only the regular ones. I tried calling store no answer 8:36pm.
My question is shouldn’t have your workers asked if ai wanted to substitute??? At least give me an option? Not happy
… moreplm1959
Night time drive thru gives bad customer service. The first I went i let it go because I thought lady was having a bad night and got attitude. The second night I went I got bad attitude, bought extra condiments and I didn’t get them. This Jacks is no good.
… moreEnrique Campos
For a fast food joint it was faster than most. Recommend walking in because drive-thru is always has long line less people at counter. Placed seemed very clean neat overall very satisfied
… more