

Jack in the Box has always been the place for those who live outside the box. Where you can try new things and order what you want when you want it, while always getting it fast, hot and fresh. If you love the classics, burgers make up the core of our menu with the signature Jumbo Jack®, Ultimate Cheeseburger, the Buttery Jack™ and the Sourdough Jack® on our trademark toasted sourdough. If you seek good value, we offer Jack’s Deals with our famous two tacos, chicken nuggets, Jr. Bacon Cheeseburger and more. We don’t dictate cravings. We serve our full menu, including breakfast, all day every day. Want a burger for breakfast or breakfast sandwich for dinner? You got it.
Burgers, chicken, tacos & breakfast items fill out the menu at this fast-food chain.
Address and Contact Information
Address: 510 W Arapaho Rd, Richardson, TX 75080
Phone: (972) 807-9264
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Reviews
We ordered a Jumbo Jack Cheeseburger with meat, cheese and bread ONLY. This was repeated when CHRISTE barked “what did you say!”. You can see in the picture below that after repeating our order a 2nd time, we received a Jumbo Jack Cheeseburger with lettuce, tomato, pickles, ketchup and mayo much to my daughter’s dismay but not surprise after the ordeal we went through at the drive-thru. She also ordered a large cherry coke but received a large vanilla coke instead. She ordered a large curly fry and did receive a large bottom of the barrel over-fried “curly fries”. I ordered a Chicken Fajita Pita because the picture on the drive-thru menu looked so appetizing. I will say this is the most accurate representation of false advertising I’ve ever seen! The picture on the menu depicts a cold over stuffed pita with grilled chicken. I expected a cold pita but instead received sauteed chicken with sauteed onions and maybe two very tiny strips of green bell pepper. Maybe 1/2 a tablespoon of cheese, a leaf of lettuce, one slice of tomato quartered in a pita. The chicken shown separately amounted to 1/2 of a thin chicken breast. I also ordered a large curly fry and a large coke zero. I was given a medium regular fry and a medium coke zero. There was another large curly fry in the bag that I was charged separately for by CHRISTE.
CHRISTE hates her job and hates people which is why I suppose they put her on drive-thru. She was aggressive over the speaker and cut me off every single time I spoke. Likely this is why she never heard my order correctly but I wager to say she just didn’t care. I couldn’t fully see my order on the screen b/c there was a computer error message hovering in the center blocking the full order and my total. When I pulled around to the window, she took my card and handed me our drinks. I questioned which one was which and she said the large is cherry coke (it was not. it was vanilla) and the medium is coke zero. I told her I ordered a large and she informed me that I did not. She proceeded to tell me that I ordered what she gave me. WOW! Because I didn’t want her to spit in my food, I held my tongue until she brought the bag to the window. I also asked for a receipt to which she let out a big huff and sigh and walked off to a register. I suppose it was out of line to ask for a receipt or beyond the scope her job to give me one. When CHRISTE returned with our food, I showed her the receipt I had just studied and pointed out where the problem was with the order. She barked that she did not get the order wrong. I asked how could you know b/c you spoke over me, stepped on every word I said by barking “is that it”. She then with a very annoyed tone of voice said, “what do you want, you’re money back?” I said no, I want to speak with a manager. She left for a few minutes and when she returned she said, managers do not work at night. I can come back tomorrow if I want to. We left at that point only to come home and unbox this ridiculousness.
Please add an option where we can choose how much ice we want on our drinks. Thanks.
I’ve been to this location a few times over the past year (I am a fan of second chances) and every time it has ranged from bad to truly atrocious. I would never recommend this Jack in the Box location to anybody. The owner needs to start caring.