Dimitri Chernin
Food and service was ok, however my party got charged for a duplicate item we did not order. I didn’t see a reason to blame anyone, it was a typo I did not catch. When I realized the error, and was trying to get a refund for that item, I was advised to call the restaurant first. I called within 24 hours of purchase, and was told to call back the next day. I called 4 days out of the week, each saying call at this time for this person on this day. The food servers who answered were more hospitable then one manager I spoke to when this initialy started. I was told they had to look at cameras for the order. Since this is in Barstow, and I was not in person to dispute, suspicion is reasonable. I gave them my name, check #, and personal cell, because I know my party did not order this item. On the last call that would have wrapped things up, I was instead offered the item for free instead of getting a refund. I live 2 maybe 2 and a half hours with traffic from this location, so that is not a viable solution. Quite frankly, it seems utterly ridiculous since they have my card on file, and they know they overcharged me since they are offering it for free. I will be disputing this through my bank, when this gets resolved I may take this down.
… moreAriana R
Valentine’s Day. Waitress was nice but idk what happened in that kitchen. Long wait even after being seated. Never got the food and had to leave after over an hour. All kinds of people walked out lol. If only black bear was opened because they would neverrr
… moreKim B
Hostess was super friendly (didn’t catch her name). Our waitress Mel was amazing! Super sweet and thorough. Food was great. I ordered gluten free everything and she made sure it was correct. Great service. Clean restaurant….we were first ones in the door at7am and were done eating and back on the road by 740. Will make this our stop anytime we are in Barstow!
… moreJose Flores
Spent almost 40 minutes waiting for my food. The food came out missing items and looked so miserable. For a $25 breakfast platter, that stuff look like it came out of a prison. No ketchup, no syrup, no napkins, no jelly. Just a mediocre experience. Dennys is way better. My fault for not eating at home instead.
… moreElizabeth Sneed
Overall a good meal. I had to ask for soft butter. My hubby loved the coffee. The floor around my table was dirty obviously the person busing the table did not look down.
… moreStephanie Caceres
I have never left a review for any business I’ve been to but I had to for this IHOP location. My family and I passed by on our way back from Las Vegas. The food was great, good ol IHOP that you come to expect. The problem lies in management. I forgot our waitress’s name but I haven’t forgotten her. She was so kind, attentive and personable. Her service was comfort and from what I can see the other waitress in the section I was sat was sweet as well. However I had a similar experience to many other people who have also written reviews and as well as others who were in the restaurant with me. And that was the wait time. First off as we my family and I were deciding what we wanted to eat we overheard a table behind us get their order of toast as they were nearing the end of eating their breakfast. Could be that they ordered the toast late but considering the service I experience I wouldn’t be surprised. About ten minutes later my family had finally put in our orders and were waiting. The table next to ours was a couple who order before us and their main breakfast was served promptly but their pancakes arrived well after they finished their food which they didn’t seem happy about. The waitress who was serving them told them they wouldn’t ask the kitchen to check on the order because she would be yelled at. A customer never wants to hear that about the stuff, this is no fault of the waitress but of management. Our food took thirty minutes to arrive to our table and my mom received her french toast ten minutes before she received her main breakfast. Like I said the actual food was no problem although my parents say the coffee was more water than coffee. We finished our food and went to the front to pay and waited until the hostess had sat down those waiting in line. When we tried to pay at the front register a man with ear gauges told us we have to pay with our server despite a payment reader being there on the front table. So my mom went back to pay with our waitress who told my mom that the bill can be payed at the front they just didn’t want to do it but she kindly processed the payment for us. I believe her because I’ve had no problem at other IHOPs. I also noticed that waitress were also bussers for their tables. I noticed ours clear plates and wipe down the booths, served us and processed our payments. She also was taking care of a large party of ten plus on top of us and the booth behind us. Management do better and treat your waitress kinder, it’s not a good look for you. To the waitresses working on sunday morning of 12/28 thank you for your hospitality.
… moreChero Shanna
Knowing exactly what you want nothing extra and getting it with superb customer service upon entrance 10 and it being affordable John B was amazing
… moreJourdi Blyth
Food is lovely. Can’t get over the portion sizes! Staff are fantastic. Barbara was so friendly and kind and looked after us well. Would definitely return.
… moreMichael Barreca
Great quick breakfast, friendly service was on point. Exactly what we needed being on the road. Place was clean not to busy. Located in a great spot. Love the cannabis shop next door. Genius marketing
… moreSofia Flores
Before I get started, I just wanted to point out that our waitress was kind. On the other hand We drove out all the way from fort irwin to celebrate my first mothers day. The food was not good at all. My husband ordered a Oreo milkshake, I’ve been to different locations and they serve you the milkshake in a glass cup with another metal cup with more ice cream to keep pouring. This was not the case here, they gave him the milkshake in a small plastic cup….. The milkshake was $6.79 and had barely anything. I ordered the new mango iced tea and it was warm, had little to no ice and tasted bitter. We got a side of shrimp that was 15.99 and looked good on the menu. What came out for 6 pieces of shrimp was insulting. The shrimp were cold in the middle and you can tell it was just pre frozen fried shrimp and for 16 dollars it was disgusting, the sauce that came with it was sour and my husband and I settled for ketchup instead. We should have known it would all go downhill from here. I ordered a poblano omelette that was cold. My husband ordered the big steak omelette and it tasted like dirty dishwasher water and was also cold. My husband will eat anything but he couldn’t finish it so I had to trade with him. Despite all this we got no silverware when served our food and had to ask for some. They gave us silverware and when we unwrapped it from the napkin it was dirty. Not even washed. At that point I was disgusted.I asked the sever for new silverware and she gave us 2 extra sets and said “here’s another one just in case. I’ll leave a picture of the dirty silverware attached. Cold, overpriced, expensive food that was not up to par. I’m pregnant and started debating if I should even eat it with the risk of food poisoning at this point. So I didn’t. This was $70 down the drain. This was insulting. Honestly don’t even waste your time coming here. Never have I ever had an experience like this one. The audacity to have these prices and have food that is just plain bad is insulting
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