


Long-standing chain serving a wide variety of pancakes & other American breakfast & diner fare.
Address and Contact Information
Address: 2026 W Craig Rd, North Las Vegas, NV 89032
Phone: (702) 638-6500
Menu Photos
Order and Reservations
Order: Order online
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Reviews
I placed a to-go order and was given the wrong food. I called the restaurant the same day to report the mistake and spoke with the manager on duty. He asked for my receipt information, which I provided, and told me I could come in at my convenience to have my order replaced.
Fast forward exactly two weeks later, I called back and spoke with IRIS, who said she is the new manager. Verbatim, she told me “there was nothing she could do” because the previous manager no longer worked there. That was it. No apology, no solution, no attempt to help in any way.
On top of that, her attitude was extremely nasty and unprofessional. I honestly don’t understand how someone with such terrible customer service skills is managing a restaurant. She offered no remedy whatsoever, leaving me no choice but to dispute the charge with my bank.
I don’t care if this is IHOP or the Ritz-Carlton, if you work in customer service, the bare minimum is to treat customers with respect and attempt to resolve issues. If that’s too much to ask, then customer-facing roles are not the right fit.
Do better.
I’ve lived close to this IHOP for a while but had never actually been until this past Sunday. I went with my Family — we expected it to be busy (it’s Sunday after all), but the wait wasn’t bad at all, maybe 15 minutes tops.
Our waitress was super friendly, but she did mess up our order. She said she’d fix it and then kind of forgot to bring what was missing. The food took about 20 minutes or more to come out, which I didn’t mind too much, but when it finally arrived my pancakes were dry and actually raw in the middle. I’ve never had that happen before — especially not at the International House of Pancakes!
It honestly wasn’t a great first-time experience, but I might give it another shot on a different day (definitely not a Sunday). If it happens again though, yea… I’m good.