Hanny
My go-to order every time I visit IHOP is their chicken sandwich — it’s my favorite. Unfortunately, this time I didn’t take pictures, but honestly it was the first time I’ve ever been served something so bad, low-quality, and far from fresh. The chicken was shredded like it had been picked apart, and the bacon and cheese were so greasy and dirty-looking that I had to remove them completely. I ended up eating just the bread with the chicken. I even removed the vegetables because they looked unappetizing.
When we arrived, they handed us a “new” menu that they supposedly use at night. It was extremely limited with very few options. They were at least kind enough to bring me the daytime menu so I could check if my usual order was available.
A family member ordered the multigrain turkey sandwich, and that was another disaster:
– The multigrain bread seemed old.
– The avocado was rotten.
– The cherry tomatoes were mushy.
– The bacon and cheese were hard and looked like they had been cooked in old oil.
– The sandwich originally comes with turkey, but we asked to replace it with ham… and the ham was placed only on one side, thrown together like they didn’t care.
If the staff doesn’t like working the night shift, they should switch shifts — but they shouldn’t take it out on the customers by doing poor-quality work. People go out to eat for different reasons, and the least they deserve is a decent meal.
To make matters worse, I mentioned all this to the server, and he seemed completely out of it, unbothered, and uninterested.
And the atmosphere… even worse. There were people in the restaurant who I couldn’t tell were customers or relatives of the staff. They were doing crafts and even jumping across seats (adults!), acting like they were at home. It was extremely uncomfortable and unprofessional.
Overall, it was a terrible experience from beginning to end. I will never visit this location at night again.
… moreBernardo Aguilar
I did an Online order. I ordered a spicy poblano omelet. A classic burger just plain meat and bread. The pablono omelet looked so meh that it had barely anything in it. The omelet always comes with avocados and a pablono sauce on the side. When I was going through the bag there was no avacados or sauce. I asked for them. The avocado looks like they didn’t care or bother to clean the knife. I was able to see through into the kitchen and the cooks looked like they gave 0 care about their jobs. Mahogany the server was nice though out the whole interaction. It looked as like the cooks were given her attitude. The burger had cheese on it even tho the ticket clearly says no cheese. There was barley any fries with the burgers. It looked like a kid size fry. disappointed with my first experience with this location.
… morekay
This was the first time I had gone to IHOP in 6 years, and I was pleasantly surprised! The waiters were extremely kind and set the mood instantly. Sammy was my waiter, and he was terrific. He was very kind, and made sure our food came out perfect! Sammy if you’re reading this we love you!
… moreRyan LaFollette
Shelby was wonderful! They were very busy when I came in, but I needed a space to work and it was far too late to camp out at a coffee shop. Shelby was very attentive, very warm, and made sure I was very well taken care of. Honestly one of the best customer service experiences I’ve had, period. 🙂
… moreDonovan Little
Pancakes will be the only thing I get from here after tonight. Ordered a late night milkshake through DoorDash since I’ve never tried one from here before. Received it perfectly fine, so there’s nothing wrong with the dasher. HOWEVER, as soon as I picked it up from outside, I knew something was wrong. Opened it to find this half melted excuse of a shake and it wasn’t even filled up. I did not spend $7 for this. Immediately went through DoorDash and entered my issue just to receive a $1.92 refund (which is terrible, given I spent $7 for the shake). I called the store and the woman that answered TOLD me that she made it herself and “it was filled up”. I hope she sees this review because what is this??? Does this look filled? You can clearly tell it wasn’t filled up and it was definitely melted. 5 stars for the atmosphere cuz I didn’t even go inside. 3 stars for the woman on the phone cuz she was friendly at least. 1 star for the shake. Again, I will only be ordering pancakes from now on. Heaven forbid, I try something different and this happens
… moreYoshah Chesnokov
We love the food here. They have some of the best waitresses I’ve ever known. But don’t come on a holiday. There is a paid host, but he seemed like special needs and was non-communicative. Two people had been waiting there over an hour for a pickup order that they had already paid for. Three groups were waiting in the foyer but had not been told anything more than wait. If you’re short on food, short on staff, just communicate this to keep customers happy. Don’t leave them hanging! Waffle house 1000sqft and 6 cooks. IHop 6000 sqft 2 cooks. Management needs to take care of their customers and staff. You can’t put so much stress on the waitresses who do an excellent job and the cooks who make excellent food…
… moreTim
Where do I start. It took over a hour to get our food. Waitress said there was a glitch with something. I think she forgot to turn our ticket in. She went by every other table and checked on them frequently. I will never come back to this Ihop and would suggest staying away from this restaurant.
… moreNick Lapuma
Shelby was amazing so hospitable and helpful I really appreciate this demeanor even tho we came in pretty late she never missed a beat
… moreCassandra Cook
Heather at ihop was kind, attentive & a wonderful waitress. Banana pancakes were 10/10. Fast service & delicious.
… morepriya ravi
We visited for breakfast today and clearly mentioned that we did not want bacon in the jalapeño burger and no steak in the sirloin mushroom onion toast. We are non-eaters of these products, so it was really upsetting and hurtful to be served food with bacon and steak despite clearly informing our preference. There was only one staff member handling all the orders and she seemed very busy, so we couldn’t address it at the time. We hope the team pays more attention to specific dietary requests in the future.
… more