Journey Kunkler
Terrible experience. The pictures are when I havent even touched the food yet. It was busy, and I get it, but what I ordered was not what I received. The biggest problem was the chicken biscuit sandwich. I ordered a chicken biscuit sandwich and cinnamon bun crepes. It came out Smothered in gravy – apparently, I was supposed to order it on the side; that’s not what’s in the picture. Then it didn’t come out with fries? I thought I was supposed to get two crepes and I was told it only comes with one. My guess is that my fries got replaced with the crepe, so it only came with one. It’s IHOP. I don’t expect a great presentation, but the Nasty smears on my plate were unappetizing. I don’t recommend the French cold foam cold brew- half coffee, half foam. It is as sweet as the sides of creamer- so I guess if you like drinking 4.29 creamer, go for it.
Why does it need to be a puzzle to order? Supposed to do this- supposed to be like this.
Also, it’s absolutely freezing in there- don’t expect a warm, pleasant experience.
The server was very kind- newer, I think- I got a new sandwich, but I was too cranky to eat it, so I took it home.
… moreCharity Tarr
Clean restaurant. Server Amanda T severed us with a smile. Was seated and ordered and received food all in 10 minutes.
… moretasha Baker
The one server we’ve seen is sitting in a booth talking to her friends. There is screaming from the kitchen and we just heard a loud crash of dishes. There are only 3 tables seated, but no one has bothered to bus the empty tables. The food arrived luke warm. The table behind us complained about that as well. I got what I ordered. The pics show what my bf ordered v what he received. And it’s very cold in here
… moreMaddy Smith
I had Brylee as a waitress and she is super nice, funny, and polite. My chicken strips + fries were fast and hot. Area was clean and room temp was perfect.
… moreNoah Shaffer
Both my wife and daughter are allergic to mushrooms and both of their orders was not supposed to have mushrooms and it clearly states that on my receipt so we are now sitting in the emergency room
… moreLunarEscape
I came here on my birthday and Brylee was fantastic! Not only was the service quick, she was friendly and helpful with looking over the menu for more budget friendly options. I also ordered a milkshake and it was beautifully made. 10/10!!
… moreAmber B
My best friend and I came in before noon on Election Day. There was no wait to be seated, which is always great. Our server was nice and professional. We both had water, but I ordered myself a coffee. They had some of the best coffee!! I wish I had one right now as I’m typing this.
I ordered the veggie egg white plate with fresh fruit, a side of the plant-based sausage, and to my surprise, it also came with 2 original buttermilk pancakes. Everything was absolutely delicious! I ate the pancakes last as a sort of sweet treat for myself and let the butter in the middle just melt all the way down as I ate my other plate. When I was finished and finally got to the pancakes, the middle was so soft and buttery. I’m salivating picturing it… I’ll definitely be back and would recommend it if breakfast food is your cup of tea.
… moreMark Edwards
We were seated around 9:30 pm and ordered water to start by the waitress that seated us. She was at the end of her shift so she passed our drink order off to another waitress. Unfortunately the other waitress never showed up. After 20 minutes of sitting there with no drinks or having our order taken I went up to the waitress that seated us and asked about our drinks. She apologized and got us our waters. She apologized again letting us know that she was very sorry. She thought the other waitress was going to help us and was very sorry for the wait. After finally ordering our food she brought it out to us about hour and 10 minutes later but didn’t bring the entire order. She only brought mine and the order wasn’t the way I ordered it and didn’t bring my gf’s order with her. Apparently another waitress had taken it for another table so they had to remake hers so all in all we were there about 2 hours for something that should’ve taken no more than an hour. When we got there at 9:30 there were only 8 people in the restaurant and most of them had their food already. Others came in behind us and had their food before we received ours. The waitress did a great job. Very apologetic and honestly probably should be the one running the restaurant. Her name was Megan. Very polite, super friendly, stayed past her shift to help and ran all over to help take care of things. Observations as we were sitting there waiting. The other waitress complained about getting stiffed from tables throughout the night to customers. Not friendly at all when taking orders. Wore crocks with holes all through them which is unprofessional in my opinion. The restaurant was dirty. Very poorly ran. Very unorganized. Worst I’ve ever seen it especially being in Heath. Food was prepped and average at best. To wait that long and the food not taste very well just made it a very poor experience. Don’t think I’ll ever go back. My advise, make the waitress that worked her tail off the new manager. Get people in there that actually care and want to be there and that will represent your restaurant in a positive way and show folks a great experience when coming to eat there. Fire the cook bc he clearly doesn’t know what he’s doing. IHOP as a whole needs to do better. If you’re ever going to give people the best experience then bring on the right people to represent your business.
… moreTessa McLaughlin
Had to call 3 diff times to order all because the app wouldn’t work and then asked for curbside couldn’t get that as well! Waited longer then what was told and then got rushed off the phone maybe hire some more people
… moreDrake Anthony
It’s out right upsetting when you can’t even get a refill on coffee or even get silverware. So be careful there service is not good and have to stop then just for more coffee
… more