Long-standing chain serving a wide variety of pancakes & other American breakfast & diner fare.
Lazo Auto Care
We visited IHOP in Hickory and left disappointed. My husband asked for crispy hash browns but was served soggy, undercooked potatoes (see photos). I ordered the seasonal pumpkin-spice pancakes pictured on the menu, but what we received lacked pumpkin flavor and was basically inedible. I gave constructive feedback to our waiter and later spoke with the new manager, who was receptive and said changes are coming — especially in the kitchen. This used to be one of our favorite spots, and I hate to see the quality slipping. I’m hopeful the new management will restore consistency. I’ll update this review after we return. (Photos and visit 9/8/2025 at 10am.)
… morePhillip schott
The staff just doesn’t care who is there. They are going to have conversations about whatever they want when they want. Food was definitely disappointing. It all came out cold and all taste frozen or processed. Such a disappointment. I have been to an ihop in a while and this one reminded me why.
Re-staff and up your standards. Then maybe this restaurant will grow and not have notes on the door saying staffing issues
… moreChris Smith
Everyone was outside smoking when we pulled in. Our server was great. She kept drinks and coffee supplies coming. The mexican tres leches pancakes were awesome, but the tips tasted funny.
… moreKittenBelle Chan
My visit occurred on Christmas Eve morning; the slow service was not the issue. The negative experience started out with watching our waitress blatantly catching an attitude and yelling at the host for seating us one table too far. The continue to yell at him for it in the dining area. The waitress introduced herself and took her drink order; during our exchange she made the comment “Everything will be better once everyone gets trained properly.” Further along, while placing our orders, I wanted to substitute an item for Grits. Once I mentioned the grits, the wait said “Can I just give you the pancakes anyways and not charge for the grits because our grits are AWEFUL. They’re like cemet.” Me and my party was taken aback by this exchange. Throughout the meal, after we had received our entrées, I had to politely remind the waitress several times that I still needed my grits and every time she mentioned how awful they were. Then, when they were finally brought out, she said “Here you go. I hope you like them. Me and the other girl did our best on them.” Why is a waitress making meals/dishes? Not to mention the grits were cold and were made into a soup with the amount of butter that was added. Her negativity and unprofessional behavior really ruined our experience thst morning. Not what we had expected for Christmas Eve breakfast.
… moreRegina Ollis
I believe that they have changed something. I don’t know if it’s the cook or food distributor. We absolutely love the Colorado Omelets, although their taste was off this time, and we both felt nauseated later. Our waitress was nice, but she wasn’t on it. You had to ask for the salsa that was supposed to come with it, and you had to ask for a refill even with the empty cups sitting near the edge. We still tipped nicely, thought that maybe she was new and would get better with time.
… moreCatherine West
We used to love this location and it was a special place for my husband and I. When it shut down and reopened, it is now horrible. Long wait times with few patrons & bad food. We decided today to give it one last chance as the parking lot was fuller than normal and we wrongly thought that it had improved. Pancakes were lukewarm and wouldn’t melt the butter, my husband’s bacon was raw and when he asked for a replacement it was burnt and greasy. Hash browns were undercooked as were the sausages. Never again will we eat at this location. IHOP, do better
… moreLisa Bennett
I’m only giving this place a 3 star mostly for the service and communication of wait staff. The food was horrible. The cheese in my breakfast burrito wasn’t melted all the way, eggs looked like they were cooked in grease from sausage and they didn’t have sour cream. The pancakes that came with my meal were furthest thing from fluffy and one was almost burnt. I definitely can make better pancakes at home! The funny face for my daughter was just the whipped cream eyes/mouth. It didn’t have the two cherries on the eyes or chocolate chips on the mouth and no nose. I paid $7.29 for that pancake and apple sauce cup, I kind of expect it to look as pictured on the menu. It just seems like they did everything they could to cut corners on the food because of being short staffed. With all the being said, I could hear the staff communicate so wonderful to get people moved through as fast as possible even though, wait time was 45 mins. Every staff member I interacted with had a smile on their face!
… moreLynda Lor
My family and I were 1 of the 2 customers that were there to eat. It was not busy whatsoever, but dyum! The service was so slow. We waited for our food for about an hour. The couple who ate with us had already gotten their food, finished it, and left while we were still waiting. I feel that iHop has lost its touch. The sirloin steak I got with mushroom was not fully cooked. Mushroom was still hard and not soft. The good thing I ate was the chicken cassadilla. There was tons of jalopenos in it jsyk. I say if you are in a hurry, go eat somewhere else. If not, just keep waiting for your food.
… moreKeaton
The food was good except my bacon, it looked basically raw. My real problem was the service, when I ordering my our food the waitress wasnt too kind and had an attitude in her voice. We were waiting for about 45 minutes for our food while people around us had gotten their food first even though they had ordered after we had, and we hardly ever saw the person serving us.
… moreJohn Leach
Outstanding service from Angel! The pumpkin pancakes were delightfully autumn like, and the poblano omelet was savory and filling.
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