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Address and Contact Information
Address: 14142 Rivergate Pkwy, Charlotte, NC 28273
Phone: (980) 999-5020
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Charlotte, NC – Hook & Reel
Explore Hook & Reel’s best cajun seafood options in Charlotte, NC for a delightful dining experience that will awaken your taste buds.
Hook & Reel Cajun Seafood & Bar – Charlotte, NC – Facebook
Ready for a seafood feast? Dive into unlimited crab legs, mussels, and appetizers with our All-You-Can-Eat. 14142 RIVERGATE PARKWAY, CHARLOTTE, NC +1 980-999- …
Hook & Reel: Best Cajun Seafood Near Me for Your Next Meal
Explore the best cajun seafood options for a delightful dining experience that will awaken your taste buds.
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Reviews
Nick Ed
We recently visited Hook & Reel in Charlotte to try their popular all-you-can-eat (AYCE) offering with a party of seven. We were pleased that we were seated immediately upon arrival.
However, the initial impression was slightly marred by several uncleared tables scattered throughout the dining area, which unfortunately contributed to a chaotic, “food fight” atmosphere.
The service proved to be the major drawback of the visit. Since our entire party was new to the restaurant, we felt the staff could greatly improve the customer experience by simply asking if guests are first-time diners. This would allow them to proactively offer guidance, rather than making us feel like we were being bothersome by asking basic questions about the process.
Furthermore, the employee delivering our food seemed incredibly rushed and short on patience. Between the background noise and the speed at which she was moving, we struggled to hear the items being called out before the plates were quickly dropped off.
Despite the operational flaws, the food was excellent and delivered incredible value. Every item we sampled from the AYCE menu was high-quality and satisfying. This included the fried options like the catfish, flounder, fried shrimp, calamari, and hushpuppies, as well as the sides like fried rice and potatoes. The boiled seafood, specifically the mussels, shrimp, and crab legs, was particularly delicious.
It’s important to note the strict 90-minute eating limit, which we successfully navigated by setting a timer as soon as our first plate arrived.
Ultimately, while the service and front-of-house organization left room for improvement, the quality and price point of the food were undeniable.
We would definitely return for the value, but we plan to visit at an earlier time in the day, hoping the staff might be less stressed and more pleasant before the rush of a long shift begins.
… moreHowever, the initial impression was slightly marred by several uncleared tables scattered throughout the dining area, which unfortunately contributed to a chaotic, “food fight” atmosphere.
The service proved to be the major drawback of the visit. Since our entire party was new to the restaurant, we felt the staff could greatly improve the customer experience by simply asking if guests are first-time diners. This would allow them to proactively offer guidance, rather than making us feel like we were being bothersome by asking basic questions about the process.
Furthermore, the employee delivering our food seemed incredibly rushed and short on patience. Between the background noise and the speed at which she was moving, we struggled to hear the items being called out before the plates were quickly dropped off.
Despite the operational flaws, the food was excellent and delivered incredible value. Every item we sampled from the AYCE menu was high-quality and satisfying. This included the fried options like the catfish, flounder, fried shrimp, calamari, and hushpuppies, as well as the sides like fried rice and potatoes. The boiled seafood, specifically the mussels, shrimp, and crab legs, was particularly delicious.
It’s important to note the strict 90-minute eating limit, which we successfully navigated by setting a timer as soon as our first plate arrived.
Ultimately, while the service and front-of-house organization left room for improvement, the quality and price point of the food were undeniable.
We would definitely return for the value, but we plan to visit at an earlier time in the day, hoping the staff might be less stressed and more pleasant before the rush of a long shift begins.
Jocelyn Brooks
Came here with family while on vacay. We were all excited because we love seafood. Also, my parents love the one in NJ. However, this experience was pure trash.
From the moment we walked in, the hostess was smug. No friendliness and no warmth. Just cold. It was not until she sat us down, that she gave us a small smile.
The table she sat us at was disgusting. The napkin holder was so filthy and sticky, the wall by the window looked like it never got wiped ave the window and window sill was filthy too. So we moved ourselves to another table. That table was little better, but the window sill and wall was filthy.
Our waitress cane to us and she had a nasty stain on her shirt. I didn’t understand why when it was literally like 12 pm in the afternoon. It was early and there was only a few amount of ppl dining here.
She explained how the all-you-can-eat menu works. We ordered our appetizers. We only had a certain amount of time to dine and or tune was wasted waiting for our food to come. When my food came, my wings were burnt. The clam chowder lacked abs the calamari was rubbery. I was displeased. I decided to not reorder. My aunt’s drink was water down, but because of how long the waitress came back to our table..I couldn’t even request it to be made over. I had to doctor it myself
Do you know that charge you for lemon and cherries, if requested??? They charge for everything. That’s ridiculous .
The appetizers were okay. The flounder and catfish taste the same though.
Our crab boils finally arrived. The sauce lacked flavor so very much that my wife’s had to add Old Bay seasoning. Even the butter was nasty!!! We had to wait for the waitress again. Thankfully, she extended the time due to her knowing that we waited longer than we were served.
I will not be reccomending this spot to anyone. They have decent pricing… but it the place is filthy and they nickel and dime you for everything.
… moreFrom the moment we walked in, the hostess was smug. No friendliness and no warmth. Just cold. It was not until she sat us down, that she gave us a small smile.
The table she sat us at was disgusting. The napkin holder was so filthy and sticky, the wall by the window looked like it never got wiped ave the window and window sill was filthy too. So we moved ourselves to another table. That table was little better, but the window sill and wall was filthy.
Our waitress cane to us and she had a nasty stain on her shirt. I didn’t understand why when it was literally like 12 pm in the afternoon. It was early and there was only a few amount of ppl dining here.
She explained how the all-you-can-eat menu works. We ordered our appetizers. We only had a certain amount of time to dine and or tune was wasted waiting for our food to come. When my food came, my wings were burnt. The clam chowder lacked abs the calamari was rubbery. I was displeased. I decided to not reorder. My aunt’s drink was water down, but because of how long the waitress came back to our table..I couldn’t even request it to be made over. I had to doctor it myself
Do you know that charge you for lemon and cherries, if requested??? They charge for everything. That’s ridiculous .
The appetizers were okay. The flounder and catfish taste the same though.
Our crab boils finally arrived. The sauce lacked flavor so very much that my wife’s had to add Old Bay seasoning. Even the butter was nasty!!! We had to wait for the waitress again. Thankfully, she extended the time due to her knowing that we waited longer than we were served.
I will not be reccomending this spot to anyone. They have decent pricing… but it the place is filthy and they nickel and dime you for everything.
Suave Money
The fries were hot and fresh. The sweet tea was so good. They could have a bigger drink option size. The cup is pretty small . The shrimp is pretty bland. It doesn’t really have flavor. The fries have more flavor than the fried shrimp. & the lady upfront could-be more friendly. Considering this is a customer service job.
… moreJong Vang
The AYCE is the best option! 90min to eat is all you need, for me! But food comes out pretty quick and great service! We always go and visit ecery couple months. Def recommend to try if you in the area.
… moreTempestWithin
We came here for my daughter’s 18th birthday, seven people total. We were asked (by hostess) if we wanted all-you-can eat or regular menu, 5 of us wanted all-you-can eat, the others wanted regular menu. She explained that everyone at the table needs to have the same menu, very understandable. Well the other two opted to break from our party and sit at a different table away from us. The hostess stated that they could not do that, which is really just weird and inconvenient for all parties involved, especially because the two people, who rode in different cars than the party, were pretty much forced to leave the establishment because they didn’t want the AYCE. Lost out on business, but we were told to stay as we drove an hour and a half to come try out that specific restaurant. The nasty attitude was not called for as we were very nice from beginning to end.
Now on to the service of our waitress, Candace, she was AMAZING and really made the entire experience better, if it weren’t for her great service, I would have given this place a single star. Maybe they would have the wait staff greet and seat patrons, as they seem to both have better attitudes and professionalism. Candace would definitely make me want to come back if I’m in the area.
The AYCE was also worth the price, and seasoned well. Just wasn’t a fan of the corn and potatoes, both were a little rubbery.
… moreNow on to the service of our waitress, Candace, she was AMAZING and really made the entire experience better, if it weren’t for her great service, I would have given this place a single star. Maybe they would have the wait staff greet and seat patrons, as they seem to both have better attitudes and professionalism. Candace would definitely make me want to come back if I’m in the area.
The AYCE was also worth the price, and seasoned well. Just wasn’t a fan of the corn and potatoes, both were a little rubbery.
Stephanie P
The only thing this place lack is cleanliness. The bathroom had feces in the toilet when I went in there after eating I almost gagged. I come often. Malik, and I forget the others name have always been very attentive and polite. The food is over the top GOOD! OMG. I normally go in the afternoon but after a long day yesterday this was the only place I knew could make me happy. And it did. My baby couldn’t stop eating the corn in boil. This food is so good along with the service. Reasonable prices and I’m glad it’s only up the street from me.
… moreMichael Pulliam
I always wanted to try this place and finally made it there tonight. As a person who loves seafood I was underwhelmed by the lack of flavor in the food. Everything was bland. So since my food didn’t have my attention I started to notice other things. Like spills on the floor being ignored even how dirty the windows were. That didn’t help my appetite at all. I felt like we were being rushed by our waitress. She brought us the bill and to-go drinks and we had not asked for them yet. We used a gift card to pay for part of the meal and the waitress asked us if it doesn’t work is there another amount we’d like to try. Ok, now we offended on top of not enjoying our meal. It was reflected in the tip of how we felt about our experience. I really wanted to like this place because it’s near my home, but I honestly don’t see myself returning.
… moreHighly Favored
I’m honestly shocked this establishment is still operating. The crab boil was mediocre at best. The seafood was not fresh. The crab legs tasted old, the seafood boil bag was not seasoned properly, and the calamari was served cold. For the amount we paid, I expected fresh, flavorful food — not something that felt reheated or sitting out.
To make matters worse, they charged my one-year-old the kids’ buffet price because she ate a single fry. I have never been to an all-you-can-eat restaurant that charges an infant. When I questioned it, management was rude, unprofessional, and showed zero empathy.
This experience felt like a complete scam. I would not recommend this restaurant to anyone. Between the unreasonable charge and the poor food quality, the entire experience was disappointing. I won’t be returning.
… moreTo make matters worse, they charged my one-year-old the kids’ buffet price because she ate a single fry. I have never been to an all-you-can-eat restaurant that charges an infant. When I questioned it, management was rude, unprofessional, and showed zero empathy.
This experience felt like a complete scam. I would not recommend this restaurant to anyone. Between the unreasonable charge and the poor food quality, the entire experience was disappointing. I won’t be returning.
Antionette Gibson
We visited for my daughter’s birthday with her friends, and the $19.99 kids all-you-can-eat initially seemed like a great deal. Unfortunately, the experience was extremely disappointing.
My family are true crab lovers—we would eat crab every day if we could—and the food was terrible. The crab legs were so bad that I completely stopped eating them and started ordering other items instead. Sadly, everything else was just as bad.
To make matters worse, the adult all-you-can-eat price was $42.99, and my teenage daughter—who doesn’t even like crab legs much—was still required to pay the adult price simply because she was seated at the table. That made the experience even more frustrating.
Overall, the quality was nowhere near worth the price. I would rather pay a little more for seafood that actually tastes good and is worth it. This was our first and last visit—never again. Also my baby wanted them to sing Happy Birthday to her. They were well staffed. Our waitress returned and said no one wanted to sing so we sung to her ourselves !! Very disappointing !!
… moreMy family are true crab lovers—we would eat crab every day if we could—and the food was terrible. The crab legs were so bad that I completely stopped eating them and started ordering other items instead. Sadly, everything else was just as bad.
To make matters worse, the adult all-you-can-eat price was $42.99, and my teenage daughter—who doesn’t even like crab legs much—was still required to pay the adult price simply because she was seated at the table. That made the experience even more frustrating.
Overall, the quality was nowhere near worth the price. I would rather pay a little more for seafood that actually tastes good and is worth it. This was our first and last visit—never again. Also my baby wanted them to sing Happy Birthday to her. They were well staffed. Our waitress returned and said no one wanted to sing so we sung to her ourselves !! Very disappointing !!
Viviana Flores
Malik was a great server! He was very friendly and attentive. Unfortunately the crab legs were overcooked, but our server was kind enough to ask them to be remade. Half of our shrimp was also not deveined which wasn’t pleasant to pick through, but after complaining about the crab legs we did not want to add any more stress on the cooks. Great servers at this restaurant, but it seems the cooks could use some help or extra training back there.
… more