
Our new outpost in Libertyville will provide customers with a curated selection of breads and pastries made at our Evanston bakehouse and delivered to this location every morning. In a time of big box stores and large chains, Hewn is a return back to a smaller, independently owned and operated artisan bakery. All of our breads are hand-shaped and naturally fermented without commercial yeast or any preservatives, chemicals, or additives. We work with a dozen local farmers to source our grains, produce and dairy. We utilize stone-milled grains that enable our products to have incredible flavor and texture.
Address and Contact Information
Address: 348 N Milwaukee Ave, Libertyville, IL 60048
Phone: (224) 443-2582
Website: http://www.hewnbread.com/
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Reviews
Pastries are also overall very good – (and I’ve had almost all of them). The blueberry muffins are full of nice moist blueberries.
The chocolate croissants could use a bit more chocolate bits in there so you can get some with every bite.
Occasionally we’ll get a croissant that’s over-done, but it’s rare.
The bread did not disappoint and the young man that suggested we try the blonde loaf was very friendly and super helpful. The bread was absolutely worth the trip. Nice crust in the outside, chewy and soft on inside and that wonderful sourdough taste! We also purchased an almond croissant and sticky roll which were both delicious. The products are packaged nicely in brown bags. The bread bag had the story of the bakery on it snd said fermented in Evanston which I thought was a nice touch and creative marketing strategy!
Why not 5 stars? My issue with this business is that they are cashless, which I found out as I was trying to pay. The young woman cashier said rather rudely in a condescending tone “we are cashless, do you have a card?” When I said oh this is my first time here and I had no idea. She just stared at me blankly and not friendly at all. I only had cash on me but thankfully, my husband was with me and had his card.
Customer service is a huge deal for me and this interaction felt awkward and unwelcoming. Almost like I was being shamed for trying to pay with cash. It might be nice to have a sign on the door or by the register that says you are “cashless”. Also, suggest adding this info on your website to alert the public of this business approach.
Not sure I’ll be back based on this first impression. The bread was great, but the customer service specifically the rude cashier left me disappointed in the experience.
The bread was fantastic, I’ll be back to try other varieties. The pastries were not quite on par with my favorites. They also offer coffee drinks and have various flours for those who wish to bake at home.