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Address and Contact Information
Address: 900 Oswego St, Utica, NY 13502
Phone: (315) 735-3311
Website: https://hemstroughts.com/
Order and Reservations
Order: Order online
Related Web Results
Hemstrought’s Bakeries
Hemstrought’s famous for the “original Halfmoon Cookie” has not changed … Utica, NY 13501. Customer Service Hours Are Mon-Friday 8:30 AM EST- 4:00PM …
Hemstrought’s Bakeries | Utica NY – Facebook
☕ All of our locations open at 7 AM on weekdays, perfect for stopping in before school drop-off, before work, or on your morning commute. Hours: Monday–Friday: …
Artisanal Premium Cheese par-baked breads and Hemstrought’s …
Hemstrought crafted his famous half-moon recipe in what began as a small bakery on Genesee St. in Utica, New York. Hemstrought’s highly sought-after secret …
Reviews
Jessica Yam
Stopped here yesterday (5/30/25) while driving through and got some bread, half moon cookies, and a pretzel. The Italian bread and pretzel were very good, but we found a piece of plastic in the half moon cookie. Must be lacking some quality control for that to happen as it was a very big piece. Won’t be coming back.
… moreTrisha Calenzo
This is the third time I gave them a chance, and I should have known better. The first order I placed for Christmas a year (cheese package) back and they “lost” my order and made me a new one with all blue cheese and no variety. No sorry or refund. The second order I placed this year was a custom order of halfmoon to be shipped to Texas for an event. Not only did they do the wrong frosting color but did NOT send the correct quantity. I emailed and called with no response or refund to help rectify the situation .
Last week I placed an order for 2-12 packs of halfmoons, again to be shipped to Texas. They arrived in a set of 12 and 8. Like what? Direction must be hard to follow. I have called several times and left messages with no response or help. It seems as though the owner/ business lacks customer service skills and common respect in general, taking people’s money without feeling the need to fix their mistakes. As someone else said; I should have read the horrible reviews prior to trying again, seeing how they take your money for sub par service/ product. Such a shame.
… moreLast week I placed an order for 2-12 packs of halfmoons, again to be shipped to Texas. They arrived in a set of 12 and 8. Like what? Direction must be hard to follow. I have called several times and left messages with no response or help. It seems as though the owner/ business lacks customer service skills and common respect in general, taking people’s money without feeling the need to fix their mistakes. As someone else said; I should have read the horrible reviews prior to trying again, seeing how they take your money for sub par service/ product. Such a shame.
Peter Orsaeo Sr
I’m sorry, but $1.70 each for a 4 inch half moon cookie? Hemstraught’s has hit rock bottom or their name has gone to their head. Frosting was ok, but cookie was dry and crumbly. I don’t need half moon cookies and surely won’t be buying them again. Too many other choices out there.
… moreCourtney Rowland
I was expecting, well, a bakery. They had the same boxed halfmoons that you find in major grocery stores. They aren’t the quality that they used to be to begin with. Other than that, there was barely any other pastry choices. A few different cookies and famished l danishes. I’m glad I didn’t go out of my way to visit the store.
… moreDana Stockbridge
Would not recommend for shipping. I moved to TX about a year ago and have been home sick for some CNY staples. I ordered half moon cookies through their website. The cookies are all individually wrapped in plastic and in cardboard boxes. They arrived in a hot, steamy bag with a melted ice pack. The frosting was all smeared off on the plastic and they were not safe to eat due to the temperature and buttercream. I’ve reached out multiple times – email, Facebook, phone – and have not gotten a response. I would not have paid a $29 shipping fee if their process was not adequate for their products and their customer service is non existent.
… moreJohn Lopez
Got a bagel it was hard, they apparently “don’t really put the cream cheese on” so I purchased one from the fridge it was a garlic variant don’t know if it was the cheese or the hard bagel but it was salty as a sandwich. Didn’t feel any positivity was ready to spend money but not in this place.
… moreChristine Campeae
Ordered for delivery. Been 11 days. No shipping information ever sent to me. Charged my CC. Never received by my recipient. Called, emailed no response. Very disappointed. Bad business practice. Utica staple no longer.
… moreConnie Wagar
They have not changed since I was a kid. Best fresh baked doughnuts and pastries anywhere. I have lived all over the US. None better. And local. I am now 74, back in the area and loving this place all over again.
… moredpn47 n
Tried to order half moon cookies to be delivered out of state. Took my order and money but failed to deliver. Repeated attempts (via emails and calls) to complete the order went unanswered. Customer service non-existent!
… moreLynda Hopsicker
I’m not in Utica very often but when I am I have to get halfmoons from Hemstroughts. Tomato pie was wicked good too!
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