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✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Discover your new favorite spot in Palo Alto! HE&C Tea + Pot offers a delightful fusion of Asian flavors, specializing in innovative fruit teas and savory hot pot experiences. More than just a restaurant, we’re a welcoming haven for everyone – from founders and investors to students and professors. Whether you’re craving a quick takeout bite, planning a catered event, or seeking a unique dining experience, we’ve got something to tantalize your taste buds. Lunch dine-in is available by reservation only. We are open for takeout during the day, and the dining room opens from 4:30 PM to 9:30 PM. To reserve a lunch table, please call or message us in advance. Come explore our diverse menu and let us proudly serve you!
Hours
| Friday | 11:30 AM–2:30 PM, 4:30–9:30 PM |
| Saturday | 11:30 AM–2:30 PM, 4:30–9:30 PM |
| Sunday | 11:30 AM–2:30 PM, 4:30–9:30 PM |
| Monday | 11:30 AM–2:30 PM, 4:30–9:30 PM |
| Tuesday | 11:30 AM–2:30 PM, 4:30–9:30 PM |
| Wednesday | 11:30 AM–2:30 PM, 4:30–9:30 PM |
| Thursday | 11:30 AM–2:30 PM, 4:30–9:30 PM |
Address and Contact Information
Address: 544 Emerson St, Palo Alto, CA 94301
Phone: (650) 521-0069
Website: https://linktr.ee/teapot_inc
Menu Photos
Order and Reservations
Order: Order online
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Reviews
aq xin
Food: Fresh ingredients with flavorful broth as expected!
Value: Standard, with pricing on the higher end compared to similar restaurants; can find better imo
Interior: Quite lively during peak hours. Our table area unfortunately could’ve used some cleaning before we were seated
Service: Extremely slow but the available staff were trying their best
Logistics: Parking can be busy during peak hours, and our party had no wait for a Sunday dinner.
… moreValue: Standard, with pricing on the higher end compared to similar restaurants; can find better imo
Interior: Quite lively during peak hours. Our table area unfortunately could’ve used some cleaning before we were seated
Service: Extremely slow but the available staff were trying their best
Logistics: Parking can be busy during peak hours, and our party had no wait for a Sunday dinner.
Amber Yang
Fresh meat and vegetables! Their hot pot soup flavor is quite closed to the flavor we tasted in China. Delicious!
… moreSheila Chavez
My comfort food is soup and my favorite is going to hot pot restaurants. It was my first time and first day in Palo Alto. I live and work in the Washington DC area. My son and I were in the Palo Alto area because he was attending a weeklong in-house AI & Democracy seminar-workshop at Stanford University. I was going around Palo Alto for one week. I was very happy to find this place for two very important reasons: 1) knowing I was in California and everything was just expensive, HE&C has a very good hot pot, large size, for less than $20. They have a bar of different sauces, kimchi, chicharon for appetizers for free. 2) very good healthy food. On top of these, the service was excellent. The owner or manager was friendly. I would definitely recommend this place for everyone.
… moreColette Han
I had such a great experience here! The hotpot came in a beautifully designed pot that kept the broth bubbling and full of fresh vegetables, mushrooms, and bok choy. The beef was sliced perfectly thin, with great marbling for flavor, and the hand-pulled noodles were chewy and satisfying. Everything tasted fresh, clean, and high quality. The portion sizes were generous, and it felt like a balanced, hearty meal. On top of that, the presentation was gorgeous. The pot itself is a work of art. Definitely a spot I’d recommend for anyone craving comforting and authentic hotpot!
… moreDavid
Delicious hot pot! The meat portions were substantial and fresh, and the soup flavorful. I would come back again.
… moresophia yan
I’ve been to this store two to three times, and each time, the staff has been incredibly kind, providing attentive service. My child was very noisy, and the staff thoughtfully offered me some milk to help, which was really heartwarming! Their mini hot pots are also delicious—light in flavor and very comforting for stomach. I especially love their chicken broth hot pot; the meat absorbs the flavors so well when cooked in it!
… moreKen Andrews
ATTENTION: DISCRIMINATORY PLACE on BIPOC. Do NOT WASTE YOUR MONEY.
Long delays and “sold out” excuses while others received them.
Nearby tables who arrived after us were served quickly while our table waited 40+ minutes for items and was repeatedly ignored when we asked for updates. Multiple items we ordered were not delivered; staff told us they were “sold out” while we watched them shortly served these items to a table after us.
We had to advocate to remove items that we never received, which should not be on the customer to catch.
DO NOT SUPPORT DISCRIMINATION!!!!
… moreLong delays and “sold out” excuses while others received them.
Nearby tables who arrived after us were served quickly while our table waited 40+ minutes for items and was repeatedly ignored when we asked for updates. Multiple items we ordered were not delivered; staff told us they were “sold out” while we watched them shortly served these items to a table after us.
We had to advocate to remove items that we never received, which should not be on the customer to catch.
DO NOT SUPPORT DISCRIMINATION!!!!
Gerald Xu
Food was pretty good and atmosphere was also decent . However, the service was so disappointing that it brings the overall experience to no more than a two.
To be clear, this is not the fault of the workers, who were all clearly overworked, sad and trying their best. I only saw one worker serving tables, cleaning tables, doing the cheque, replacing and refilling the pots etc. This is the fault of the owners who are cost cutting at the expense of both the workers and customers.
For the lack of better options, this place is ok. But if you can go somewhere else, please do.
… moreTo be clear, this is not the fault of the workers, who were all clearly overworked, sad and trying their best. I only saw one worker serving tables, cleaning tables, doing the cheque, replacing and refilling the pots etc. This is the fault of the owners who are cost cutting at the expense of both the workers and customers.
For the lack of better options, this place is ok. But if you can go somewhere else, please do.
jovita kurniawan
This hotpot restaurant is the perfect escape on a chilly day, offering a warm and cozy atmosphere paired with outstanding service. The staff are friendly and attentive, making you feel right at home. Portions are generous, the food is flavorful, and everything arrives quickly, ensuring a satisfying and hassle-free dining experience.
… moredamin xia
Unfortunately, this was a disappointing experience overall.
First, the restaurant was clearly understaffed. Service was extremely slow, and the staff seemed confused about what we had ordered, which led to multiple mistakes and long waiting times.
Second, the food is overpriced for what you get. Portion sizes are very small, and although the menu advertises Wagyu beef, the quality of the meat did not live up to that claim at all. It was far from what one would expect when paying a premium price.
Third, the dining environment was uncomfortable. The restaurant was very cold, and there did not seem to be proper heating or air conditioning, which made it hard to enjoy the meal.
Lastly, based on my observation, many of the positive Google reviews appear to be incentivized (for example, offering free drinks in exchange for reviews), which makes the overall rating feel misleading compared to the actual experience.
I hope the management can address these issues, as the current experience does not justify the price or the high rating.
… moreFirst, the restaurant was clearly understaffed. Service was extremely slow, and the staff seemed confused about what we had ordered, which led to multiple mistakes and long waiting times.
Second, the food is overpriced for what you get. Portion sizes are very small, and although the menu advertises Wagyu beef, the quality of the meat did not live up to that claim at all. It was far from what one would expect when paying a premium price.
Third, the dining environment was uncomfortable. The restaurant was very cold, and there did not seem to be proper heating or air conditioning, which made it hard to enjoy the meal.
Lastly, based on my observation, many of the positive Google reviews appear to be incentivized (for example, offering free drinks in exchange for reviews), which makes the overall rating feel misleading compared to the actual experience.
I hope the management can address these issues, as the current experience does not justify the price or the high rating.