Ron Lamberth
(This was a previous review…see update below) I’ve always liked Hardee’s food. I recent purchased their Frisco burger combo! It was delicious! Yum!
UPDATE! 03/17/23: Today around 5:30 pm I went through the Mt. View Hardee’s drive-thru and ordered my favorite, the Frisco Burger combo. I ordered a medium Diet Coke with the order. When I got home I kept trying to poke the straw through the lid cover. Finally put my glasses on and turned the overhead light on to see they had apparently put a coffee cup lid ( I guess) on the cup – the reason why I couldn’t get the straw through the lid. I took the lid off and this is how much drink I had in my cup before I had taken the first sip. Also, I noted the fries tasted like they had been made at lunch time. The burger was still good but I was very disappointed in my meal overall. I did note I was the only customer in the drive-thru lane and there were no dine-in customers at the time. Now I know why – very disappointing, I don’t think I’ll go back to that particular Hardee’s restaurant.
… moreEthan Cole
This Hardee’s location has definitely improved over the last month or so. The food here is very hot and fresh and the staff is extremely courteous and friendly. Cierra the drive-through cashier in the mornings always greets me with a smile and a good morning and asks me how my day is going. I’m not sure if she’s one of the managers but she definitely deserves a promotion. She definitely makes this Hardee’s worth the stop for breakfast in the mornings. I would highly recommend this Hardee’s.
… moreken hammonds
Waited 12 minutes for 2 burgers. Ordered a large fry no salt. Didn’t have the fries ready after i waited that long. Will never return to this hardee’s. The staff is so unorganized and there is no communication between employees. I see the owner only responds to 5 star reviews. That’s after scrolling through 100 reviews. They should respond to the bad reviews and get a better trained staff or shut down like the one that shut down on 321 in hickory.
… moreJosh McCall
The food has always been good, it’s rare that I’ve had anything that tasted old or dry. The tacos and burritos are a good addition. I don’t think they’ve ever gotten an order wrong, either. The only real critique is that it takes longer than you would expect to get your food at times, but you are compensated for the wait. Overall, a solid experience if you’re not in a hurry.
… moreLeah Sutherland
Always miserably slow. Waited 10 minutes for a simple burger, fries, and sprite with only one car ahead of me that was asked to pull up after 5 of those minutes. And I wouldn’t be surprised if they use old ingredients, my burger always tastes stale. I won’t be going back, no matter how convenient it’s location is. Not worth the hassle.
… moreTelijah Gibbs
Never come to this Hardee’s unless you are in hurry what do ever. You can be only person in car line or dining area and it’s going to take them 20 Minutes or more to bring your food out. They seem surprised to actually get a customer.
… moreDale Belanger
Terrible, extremely long wait and I was the only car there. So I was expecting my food to be hot. Maybe waiting on fries or something. My burger and fries were cold. I waited atleast 15minutes. Second time that has happened at this Hardee’s. I will not be back.
… moreMiss Daleelee
Poor management. I went to this location and ordered a fish sandwich. They told me to pull up ahead because they were waiting for the fish to cook. Once they brought me my sandwich I looked at it and couldn’t believe they served the sandwich that way to customers. The lettuce was completely brown and the sandwich smelled like old meat. I parked my car and went inside for a refund. I asked for the manager and the lady replied that she is a “shift leader ” I then asked her for a refund. Not once did she ask what was wrong with the sandwich or if I would like it remade. I even asked her would she like to know what was wrong then she asks me what was wrong. Not a care in the world. Places like this does not deserve your hard earned money, especially when they lack basic customer service skills.
… moreGauge
Service Inside: Extremely slow, normally only one person working the counter and that person also takes food to the tables, several people in front of us got the wrong order. The cook in the back had long hair with no hair net, he was extremely sweaty, and he was dancing as well as singing to music that wasn’t playing. There have been people that had ordered their food long before we got there and they came back to the counter asking where their food was because it had been well over 20 minutes since they ordered. Thing is, they weren’t even busy at the time. Once ordered a milkshake, it’s all I wanted, and when I watched them make it I asked for my money back. Instead of using milk, which is the key ingredient in a MILKshake, they used water. Really?
Drive-Thru: Extremely slow as well. I’ve been at the window for 15 minutes before and was then told to pull forward because my food wasn’t ready yet. I’ve seen people, who are the only ones in line, turn off their vehicle because they had been waiting for food for quite some time.
Bottom Line: The staff is unfriendly, especially when they think they are getting busy. Food takes WAY TO LONG to come to the customer after ordering. This is a fast food restaurant chain, not a restaurant where you sit and place your order. The two words this place lacks in the business is FAST and KNOWLEDGEABLE.
… moreLORI CLONTZ
Do not eat at Hardee’s in mountain view. We ordered food from there at 8:00 on a Friday night through their app. The money was taken off of my credit card. My husband went to pick up the order and the place was closed. I called and spoke with the manager the next day, she said that is not true that they were open until 9:00. I’m not sure how that can be since there’s no lights on. He went to the drive-thru. No one answered. The drive-thru went to the drive-thru window knocked on it. No one came to the window. He knocked at the front door to go in through the dining that was dark and could not see anything. Now the manager states that they always keep their dining room lights on after hours, this is not true. We drove by there several times since this incident several times after 9:00 in the lights are off on their sign outside and the eat in area. All the lights were off. I was unable to get my money back for something I never received. Manage your stated since she knew that they were opened. It must have been something in our end that we didn’t come for our food. I spent $18 why would I not come pick up my food? Don’t eat there, they will take advantage any way they can. Most of the times we miss something on our order. Like for me I like extra pickles. I pay for extra pickles. I don’t get the extra pickles. We order cookies. Never got those. We were supposed to get drinks with their meals. We never got those. These are things that we didn’t bother going back to the store about but $18 I wanted my money back or the food that I ordered. I only gave him one star because I had to pick a star. If I was able I would give him zero stars. Stay away from Hardee’s in mountain view
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