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Originating from Sichuan, China in 1994, Haidilao Hot Pot is the largest direct-operated hot pot brand in China and a globally renowned Chinese restaurant chain, with a total of over 1 billion customer visits. Since 2019, Haidilao has been ranked among the world’s leading restaurant brands by brand value for 5 consecutive years – the sole Chinese restaurant brand to achieve such recognition. The Haidilao brand operates more than 1,400 stores in 16 markets across four continents, including China, Singapore, the US, South Korea, Japan, Canada, Australia, and the UK. Through continuous product and service innovations, Haidilao spreads Chinese hot pot culture to food enthusiasts around the world, earning customer adoration globally.
Address and Contact Information
Address: 9244 Prestmont Pl Ste 200, Frisco, TX 75035
Phone: (469) 598-7988
Website: https://www.superhiinternational.com/serve/storeSearch
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Order and Reservations
Reservations: haidilaofriscoreserve.com
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Reviews
Apurva Bhiwapurkar
It was our first time trying hotpot. We were excited snd let our server know about our first time here. He did not really help much, just gave us ipad and asked us to order. I had to ask every small thing like how much time for each type of meat, he did not even let us know about the had pulled noodles.another server helped and that saved us. We were not served the bowls for noodles, so we ended up taking the tiny soup bowls for
handmade noodles as well. Servers do change the whole vibe of your hotpot dinner (especially the first time)
We had 2 soup bases – tomato and spicy mala….trust me the spicy mala was numbing and i had to order a beverage just to calm my nerves. Dipping station was great. Meat was fresh and I especially liked the basa fish. Instant and handmade noodles were good.
Overall, liked the experience and will be back to try more soup bases. Hopefully our server then is a cheerful one.
Desert bar was okayish. They ran out of golden bricks. Snacks were fun and cute sized.
… morehandmade noodles as well. Servers do change the whole vibe of your hotpot dinner (especially the first time)
We had 2 soup bases – tomato and spicy mala….trust me the spicy mala was numbing and i had to order a beverage just to calm my nerves. Dipping station was great. Meat was fresh and I especially liked the basa fish. Instant and handmade noodles were good.
Overall, liked the experience and will be back to try more soup bases. Hopefully our server then is a cheerful one.
Desert bar was okayish. They ran out of golden bricks. Snacks were fun and cute sized.
A Bathey
Food is extremely good, the soup here is very authentic and very tasty. The noodles, sides are really good with many varieties. The salad bar has different menu with dessert and ice cream as well.
Update: ⚠️
Visited 2nd time, don’t try the pepper soup
Kids will really enjoy this place!
… moreUpdate: ⚠️
Visited 2nd time, don’t try the pepper soup
Kids will really enjoy this place!
Olivia Chen (Shiran)
Haidilao is one of the best hotpot experiences I’ve had. The ingredients are super fresh — you can really taste the quality in the meat and veggies.
Their delivery is also very convenient. Everything comes well packed and organized, and they even provide a nice hotpot set so you can enjoy it properly at home. It really feels like bringing the restaurant experience to your house.
Highly recommend!
… moreTheir delivery is also very convenient. Everything comes well packed and organized, and they even provide a nice hotpot set so you can enjoy it properly at home. It really feels like bringing the restaurant experience to your house.
Highly recommend!
Angela Valentine
⭐️⭐️⭐️⭐️⭐️
We had an absolutely amazing time dining at HaiDiLao Hot Pot in Frisco, Texas! From the moment we walked in, the energy was upbeat and inviting — the kind of place that immediately puts you in a good mood. The atmosphere was fun, lively, and filled with the sound of people laughing, cooking, and enjoying themselves. It’s the perfect spot for groups, date nights, or anyone who loves an interactive dining experience.
Our waiter, Dylan, made the evening even better. He was friendly, attentive, and clearly knew his way around the menu. He helped us pick the best broth and ingredients for our table, and then surprised us by creating a custom dipping sauce that was out of this world — hands down the best we’ve ever had! It had just the right balance of spice, tang, and flavor that took everything up a notch.
Between the fresh ingredients, great service, and fun, social vibe, we’ll definitely be coming back. Huge thanks to Dylan and the entire team for making it such a memorable experience.
… moreWe had an absolutely amazing time dining at HaiDiLao Hot Pot in Frisco, Texas! From the moment we walked in, the energy was upbeat and inviting — the kind of place that immediately puts you in a good mood. The atmosphere was fun, lively, and filled with the sound of people laughing, cooking, and enjoying themselves. It’s the perfect spot for groups, date nights, or anyone who loves an interactive dining experience.
Our waiter, Dylan, made the evening even better. He was friendly, attentive, and clearly knew his way around the menu. He helped us pick the best broth and ingredients for our table, and then surprised us by creating a custom dipping sauce that was out of this world — hands down the best we’ve ever had! It had just the right balance of spice, tang, and flavor that took everything up a notch.
Between the fresh ingredients, great service, and fun, social vibe, we’ll definitely be coming back. Huge thanks to Dylan and the entire team for making it such a memorable experience.
Ha Xiaoni open
I really enjoy eating at Haidilao. My family and I have been living in Dallas for over a year, and we’ve mostly chosen Haidilao. We love the service, the ambiance, and the food. We especially love their condiment station, which has a wide variety of seasonings and snacks. The staff are all very friendly, especially Velen. She’s incredibly attentive and considerate. We never have to lift a finger to prepare the food, and she always cleans up any trash on the table. She’s always attentive to our needs and very polite. She’s truly dedicated. I want to give Velen a thumbs up! I’ll be coming every week from now on, otherwise I’ll miss her service, haha.
… moreJessilyn Tran
I recently visited Haidilao with my mom late at night for some hotpot on a cold day, and it really hit the spot. The restaurant was welcoming, and our server, Christian Nguyen, was incredibly friendly. He was very patient with us since it was our first time at Haidilao. Christian took the time to explain how everything worked, helped us choose our soup bases (we were admittedly a bit indecisive), and even walked us through the free membership rewards program, which actually ended up discounting a good portion of our meal.
The meat itself was fresh and flavorful, though definitely on the pricier side. I noticed the menu had several deals and combo options, giving us plenty to choose from, but we ended up ordering separate meat plates instead. Our favorites were definitely the Angus beef tongue and the Angus boneless short rib, both of which were tender and perfect for hotpot. As with any good hotpot spot, there was a make-your-own sauce bar and a free dessert jelly bar, which we took full advantage of
Overall, my mom and I had a wonderful time, loved the recommendations, and really appreciated the level of service we received. Although we ordered a little too much, our server provided to-go boxes and cups for both the soup bases and meat, allowing us to enjoy the hotpot again later. Little toy figures were also provided. We would happily come back again.
… moreThe meat itself was fresh and flavorful, though definitely on the pricier side. I noticed the menu had several deals and combo options, giving us plenty to choose from, but we ended up ordering separate meat plates instead. Our favorites were definitely the Angus beef tongue and the Angus boneless short rib, both of which were tender and perfect for hotpot. As with any good hotpot spot, there was a make-your-own sauce bar and a free dessert jelly bar, which we took full advantage of
Overall, my mom and I had a wonderful time, loved the recommendations, and really appreciated the level of service we received. Although we ordered a little too much, our server provided to-go boxes and cups for both the soup bases and meat, allowing us to enjoy the hotpot again later. Little toy figures were also provided. We would happily come back again.
Cornelia Chu
We had an amazing experience thanks to our servers, Dylan and Khanh! The service was incredibly attentive and friendly! Dylan and Khanh made sure we always had everything we needed and checked in at the perfect times. The food was delicious as always, and the environment was warm, lively, and perfect for enjoying hot pot with friends. Thank you, Dylan and Khanh, for making our meal even better! We’ll definitely be coming back.
… moreCarla Moody
HaiDiLao Hot Pot Frisco never disappoints! The food is always incredibly fresh and flavorful, and there’s such a great variety of ingredients to choose from. Our servers, Dylan and Travis, were absolutely awesome, attentive, friendly, and made the whole dining experience even better. Every visit feels like a treat, and the quality and service are consistently top-notch. Highly recommend for anyone who loves hot pot done right!
… moreSahul
This is the branch of original Chinese HaiDiLao. Authentich Chinese Hot Pot experience. Quality of the meat is amazing, all the variations of hot soups are great. Free dessert bar with items brought in from China or made with same standard. They also have the same robot, decorations and entertainment.
… moreAngie Browns
I stopped by Haidilao in Frisco for the first time, and I was honestly impressed from start to finish. Because of my job, I travel a lot and love trying new places — and this one absolutely stood out.
The service here is on another level. Every staff member was kind, attentive, and genuinely seemed to care that we were having a good time. They explained everything clearly since it was my first time, helped us pick the right broth and ingredients, and kept checking in to make sure we had what we needed.
The food was fresh, flavorful, and came out beautifully presented. I could tell they really pay attention to quality and detail.
It’s not just a meal here — it’s an experience. If you’re ever in Frisco and want something both fun and delicious, Haidilao is definitely worth a visit. I’ll be back next time I’m in town.
… moreThe service here is on another level. Every staff member was kind, attentive, and genuinely seemed to care that we were having a good time. They explained everything clearly since it was my first time, helped us pick the right broth and ingredients, and kept checking in to make sure we had what we needed.
The food was fresh, flavorful, and came out beautifully presented. I could tell they really pay attention to quality and detail.
It’s not just a meal here — it’s an experience. If you’re ever in Frisco and want something both fun and delicious, Haidilao is definitely worth a visit. I’ll be back next time I’m in town.