Claire Emerson
The food is great, the chicken is saucy and the roll is a nice touch, but the fries are always soggy, I would kill for some crispy fries or at least get crinkle cut so I know they’re gonna be soggy.
The customer service has no pride, they speak behind glass so you can hardly hear and they don’t speak professionally which makes it difficult to understand.
But this goes out to Gus Rickette Jr, please do some oversight at this location.
The interior looks bad, the floor looks awful, your staff are rude and at night the place does not look the least bit inviting for customers at all.
Dirty, dusty tiny cramped lobby with no seating or a chair to sit down in even. A TV on the wall, paint peeling, and why is there a framed wedding photo on the wall? What does this even entail for the restaurant’s history? It would attract more customers if the restaurant had some more pride to it, and it would be a great outlook for the community because none of my friends outside the west side ever wanna go there.
… moreDewwond Mapp
HORRIBLE SERVICE!! I placed an online order, waited about 30 minutes to go pickup the food. I arrived around 8:40pm. When I got inside, I was told that there was no order in my name. When I showed the order receipt, I was told that my order had been cancelled. When I asked why, I was told that they ran out of chicken. I believed that was a lie. They were set to close at 9pm. I believe they just didn’t want to prepare more food right before closing. I was NEVER NOTIFIED that my order was cancelled. Such a terrible way to treat customers that patronize with their business. Well, they have one less customer to worry about.
… moreQueen Me
When they Hole in the wall this what they mean. Chicken not as good as the old location or the location inside Walmart. It doesn’t cost much to create a welcoming environment for customers. Its filthy in the lobby. After waiting 20min for food. I requested an extra sauce. The cashier said $1.60 and had me take one step to the the left to take the money when she was literally handing me my food one footstep to the right. Crazy right?
… moreFreenee Ross
1st and foremost.. CUSTOMER SERVICE is IMPORTANT, someone took me to this place and there was a young lady that was there taking orders she was the most DISRESPECTFUL person I ran into she had a BAD ATTITUDE, NO COMMUNICATION NO NOTHING!! How can someone who owns this place have her working there!! A smile wouldn’t hurt the food was not that good but all in all I’m not going back there the area could be better but that’s how it is… also the in-side of the place could’ve been clean never ate at a bad restaurant… Well that’s not a place for me, I hate I spent my money there also good-luck and next time I want me some chicken ill go on the south side maybe it’s alittle better…but I WON’T BE BACK THERE!!!
… moreTameeka White
You guys serve the absolute worst quality of food. This chicken is soaked in hot sauce. No bbq sauce on it at all. The meat under the skin is so dry and nasty looking. The ribs taste old as hell. This ain’t even uncle Remus sauce on this food. It’s salty as well! The ribs tips so dry I had to spit it out so I can LIVE! you guys should be inspected by the health department cause ain’t way y’all serving this kind of food when we out here spending out hard earned money to keep you S O.B open! Do better!
… moreJam W
I got a delivery from Uber eats thinking this was the real uncle Remus. The chicken still had feathers and the sauce was not the uncle Remus mild sauce. That’s how I know this place is a fraud. Don’t waste your time if you are trying to get authenticate uncle Remus. Go to the one off central.
… moreKeana Smith
Asked For Mild Sauce & Got Barbecue On EVERYTHING. I Ordered From GrubHub & Talk To Someone On The Phone & The Person On The Phone Took My Name Down. I Went Up There To Get the Right Food WITH MILD SAUCE ON EVERYTHING & THEY SAYING THEY DONT EVEN HAVE BARBECUE SAUCE. They Asked Did I Wanna See The Sauce But Never Showed It. & I STILL NEVER RECEIVED THE RIGHT FOOD!
… moreTrell019
Yesterday June 4th was the 1st time since I have been going to uncle remus that my wait time was 8 mins EVER!!!!!! No this location definitely has the best chicken out of them all! The fresh out the grease wings are a mix of large medium and small… its the flavor the kick this place has over all the rest….
… moreSharon Gentry
I don’t care how many times I come back to Chicago I will never and I repeat. I will never buy anything else from this restaurant again. Let me tell you something when I’m paying $25 for a Pan of chicken fries should be included not just the chicken your chicken ain’t that good every g pan of chicken I have ever gotten has came with fries, but you want somebody to pay $25 and pay up to $15 for some fries. You must got me messed up and we’re not gonna say I’m not from Chicago because I grew up in Chicago and I never recalled ever having to buy fries separate from a pan of chicken $25. The least y’all could do is put fries with it never again so you better take that $25 and get on down the yellow brick road cause you won’t ever get another dollar again. I could’ve just went to Popeyes and got a 10 piece meal For $25 at least I’m getting biscuits and two large sides versus just 10 pieces of chicken with some sauce on it. Overrated and pathetic.
… moreDallal Brown
I ordered a 6 piece wing for my wife we had to wait 25 minutes which was fine once got home with the chicken my wife ask me to taste the sauce on the chicken so I did my face turned ugly because it tasted very sour as if the sauce was old unfortunately my wife was disgusting the chicken tasted like it was cooked in old grease how could a famous chicken franchise drop the ball like this very disappointing maybe its the location ♂️
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