

Relaxed family-friendly chain bar & grill serving American fare, plus deep-dish pizzas.
Address and Contact Information
Address: 2101 S Broadway St, New Ulm, MN 56073
Phone: (507) 359-5300
Menu Photos
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Reviews
The dining room is very large also with some nice art on the walls. The food was delicious.
We arrived at 7pm on a Thursday and were seated right away. There were other guests at four tables – they were not busy at all. We waited 15 minutes and no one came to take our drink order. A gentleman that was seated 10 minutes after we arrived already had his drinks and his order taken. Had to go ask the group of four employee at the front register if someone would be coming to wait on us as it had been 15 minutes. No apologies for the lack of service or oversight, just a “I’ll see if I can get someone over there”. Waited a few minutes and someone did finally come and take our order, which was wings and a deep dish pizza. We’d ordered that before so we keep it took 30-35 minutes, and it’s generally less. The gentleman who had been seated after us also order a deep dish pizza and had been told it would be 30-35 minutes. He got his pizza before we even got our wings.
I did get one unsolicited refill, so kudos to the waitress for at least recognizing that.
Saw staff gathered together several times and seemed more interested in talking to each other than waiting on customers.
50 minutes after our order was taken (now about and hour and fifteen minutes after we were seated) the waitress was going to walk by without saying anything, so I flagged her down and asked about our food. The response was. “Well, deep dish pizza takes 30-35 minutes”. Not “sorry about that I’ll check on your food, not sure what’s taking so long” or any kind of apology for the delay. Waitress seemed extremely inconveienced by the fact we had the gall to ask about our food. Came back a few minutes later and more or less slammed a refill (with no ice) on the table. So again, kudos for recognizing an empty glass, I guess.
Brought the pizza out a few minutes later. It was not hot and clearly had been sitting for a while, but it was warm. Asked if we needed anything else, and I asked for a box and the check and she quickly turned away without saying a word. Brought the box and check about 5 minutes later, we paid, tipped a very undeserved tip, and left.
Not once did anyone apologize – or even recognize – that the service was sub standard. So that tells me that this is the norm for this location. I never expect any offer of a discount for poor service, but places often do that. Not here.
The previous time we visited we also waited after being sat while our waiter carried on a conversation with people he obviously knew at the booth next to us. For 10 minutes.
The staff here seems more interested in conversing amongst themselves and friends than hospitality for customers.
Food was decent. Again, warm but not hot, but tasted fine. The service ruined the meal completely, and I’m not certain we will make the trip to this location again.
before she returned to take our order. When i attempted to mozzarella sticks, server said they were out… again.
First, how can a restaurant, famed for its pizza, habitually be out of mozzarella sticks by 6pm on a Friday? (Third time we’ve tried with no avail). (Poor management and planning). Then , she mentioned a simple pizza was gonna take 45 minutes— and the house wasn’t that busy. Servers were frantic and the place just seemed chaotic.
As much as I love their pizza — I truly think it’s fantastic — the third time was the charm with poor service, lack of menu items, and unpreparedness. Only take out from here on.
(The staff at Green Mill should visit Plaza Garibaldi to see how it’s done right!)