Aubrey V
I don’t like leaving bad reviews, but this is needed. The customer service the last few times I have gone has been awful. Yesterday though was ridiculous. The girl at the counter knew nothing about customer service(pink hair to help identify her). I went in with my daughter and she was asking me about the bread board. She didn’t say hi, offer to help, or acknowledge we were even there. Another girl came up to the counter and I got her attention asking for help. She helped us with a slice and got the items we wanted to buy, then asked the first girl to check us out. She looked like she didn’t want to, even rang up my white chocolate cherry roll the wrong price. When I told her that the price was different than posted she said she was told just to select the closest item to it to ring up. I told her I wanted the price posted again and she said she wasn’t supposed to change the pricing. Sounded like she was overcharging customers all morning on this. If she didn’t fix it the third time I requested I was going to not get anything and just leave. My kids really wanted monkey bread though. The girl finally figured it out and saw I wasn’t letting it slide and it looked like she rung it up as a day old item price. I even asked if she had a manager there and she told me no, this was around 1pm approx.
Today I got the monkey bread out I bought and the whole middle was uncooked and gooey(completely raw). It was gross. I’m just tossing it since that’s unsafe to eat. Due to this and awful customer service I won’t be back. I used to work at the Anchorage Great Harvest and while I don’t care for the owner he knew how to make sure customer service and product quality was always on par. I have never been greeted, asked if I need help at your store, or offered to try something on the bread board.
… moreSelina
Im only giving the 2 stars because its the only “healthier” option in town. For the price of the sandwich, I would have expected more. My bread slices werent even a half an inch thick, and barely any meat. My sandwich was basically a lettuce and tomato sandwich with a tiny hint of bread and chicken salad. Even the chicken salad on the sandwich had more nuts than it did chicken. Highly disappointed!
… moreShaun H
Got 2 of the 10/10 breakfast sandwiches. I give them 2/10 though. Starting with the menu. $13.25 for a sandwich..? Then if you get the garlic cheddar bread it’s an extra 1.50..?? Sandwiches were crazy thin. A single egg smashed out to fit the sandwich. 1-1/2 slices of bacon.
This sandwich should be about $6-$7..MAX!!! The bread is sliced thinner than Walmart Great Value bread. That bread should be sliced Texas Toast style for these kind of prices!! I haven’t been more disappointed in a breakfast purchase ever.
Also – the wait…yikes…….
… morePaul Was
Great harvest overall. With a bit of support from AI to better balance sugar levels, along with continued training for younger staff, things could be even better. Strengthening relationships with customers from different cultural backgrounds and encouraging more diversity in the workplace would add real value. I visit often and appreciate the effort that’s already being made.
… moreG Goudey (G Goudey Photo)
Great Harvest is perhaps the cleanest restaurant in Fairbanks but I think it’s also fairly new. The sandwiches and pastries are very good and reasonably priced. The service is very friendly. Great Harvest is a great value in Fairbanks.
… moreGail Baretto
Today we ordered an iced latte and americano. We’ve been waiting for atleast 20 minutes. They are just in the back gossiping, and when my husband reminded them of our order that’s when the lady told him that they are just making it right away. Too bad their baked goods are nice but their service sucks.
… moreAmber Miller
Ordered on doordash and came with bellpeppers which I’m allergic to which we’re not listed in the ingredients so be careful if you have food allergies as the menu is not accurate.
… moreCandy Jo Bracken
I placed an order for delivery through their website. The order was not ready when the delivery driver arrived to pick up. They then wanted proof of the order. When I called, I was told that it must not have printed, and they were working on the order. Then I was told the cheddar biscuits were out of stock at 7 am. The biscuits were the only reason I even placed the order. On another note, the Extreme Box I received does not feed 30-35 people, maybe 10-15 at most.
Mistakes happen, but not even an apology for the mix-up is bad customer service. I’ll still go back in person; their food is great, but they wasted my time and the driver’s time, and I do not recommend this method of ordering from Great Harvest.
… moreHeather Welch
Nice, cozy atmosphere! Staff was extremely sweet and helpful. When we first walked in, we were welcomed and had a variety of bread samples. The monkey bread and cinnamon chip (not sure if that’s the right name) were both delicious. We both had hot sandwiches that tasted fresh, and we got to choose the bread we wanted. We got a chocolate chip cookie for dessert, and that was great too.
Highly recommend!!
… moreYolie Raya
Sandwiches are the best here, great ingredients and bread. The Cobb salad was disappointing, small amount of chicken. Also it’s very pricey for just one sandwich not including a side or drink.
… more