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Address and Contact Information
Address: 8905 Old Union Rd, Union, KY 41091
Phone: (859) 384-5010
Website: https://www.graeters.com/stores/retail-stores/northern-kentucky/union
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Graeter’s Ice Cream Union KY | US Highway 42 Location
Visit Graeter’s Union at 8905 US Highway 42. Northern Kentucky’s favorite French pot ice cream since 1870. Open daily. Order online or visit today.
Graeter’s Locations | Find Graeter’s Ice Cream Near Me
5118 Taylor Mill Drive, Taylor Mill, KY 41015 · Get Directions Order Now · Union. 8905 US Hwy 42, Union, KY 41091 · Get Directions Order Now. Oxford, OH. Oxford …
Graeters in Union, KY is now open – Facebook
Public service announcement: the Graeters in Union, KY is now open. They have a great assortment of donuts and open early.
Reviews
D Good
My buddy treated me to this fine establishment as a welcome to Kentucky. I was SUPER excited to see that they actually had chocolate chip ice. Not many other creameries have that flavor. The staff’s knowledge was the best part. My buddy chose the lemon meringue because the staff had actual knowledge about the actual ingredients of the flavor and it was absolutely great. Thanks for the great service and ice cream.
… moreEve M.
Great flavors, clean and helpful staff. Play place is nice, but wish there were more things for the kids to play on.
… moreAli Khokhar
Graeter’s ice cream is usually excellent, but this location was a huge disappointment.
We visited on 2/16, entering the store around 9:50 PM (closing time is 10:00 PM). From the moment we walked in, we were met with grumpy expressions. There were three employees, and they kept looking at each other and making faces, which made us feel uncomfortable and unwelcome.
When we ordered, the portion size was noticeably small. We politely asked if another scoop could be added due to the first being so little, but this was met with even more eye‑rolling and visible annoyance. Because of their behavior, we decided not to order more ice cream as planned (we intended to buy three) and just took the single cone and left.
At checkout, when we used a gift card, the employee handling the transaction was banging items around and acting as if we had done something wrong. The entire interaction felt hostile and unprofessional.
This experience completely ruined what should have been an enjoyable Graeter’s visit. The lack of customer service and basic courtesy was shocking. That employee showed zero customer service skills and reflects poorly on the Graeter’s brand and management must review this. We will never visit this location again.
… moreWe visited on 2/16, entering the store around 9:50 PM (closing time is 10:00 PM). From the moment we walked in, we were met with grumpy expressions. There were three employees, and they kept looking at each other and making faces, which made us feel uncomfortable and unwelcome.
When we ordered, the portion size was noticeably small. We politely asked if another scoop could be added due to the first being so little, but this was met with even more eye‑rolling and visible annoyance. Because of their behavior, we decided not to order more ice cream as planned (we intended to buy three) and just took the single cone and left.
At checkout, when we used a gift card, the employee handling the transaction was banging items around and acting as if we had done something wrong. The entire interaction felt hostile and unprofessional.
This experience completely ruined what should have been an enjoyable Graeter’s visit. The lack of customer service and basic courtesy was shocking. That employee showed zero customer service skills and reflects poorly on the Graeter’s brand and management must review this. We will never visit this location again.
Heather Roth
We stopped in here for their Noël sundae, which is peppermint ice cream, a brownie, and hot fudge. Except…they’re all out of peppermint ice cream. It’s still on the menu, so they’re offering a product they can’t provide. It should be illegal to be out of a holiday offering in the middle of the holiday season. I jest, but as someone who has worked in retail before, when a store or restaurant is out of something, it’s because someone didn’t do his or her job…didn’t place the order, didn’t take stock, didn’t do inventory, didn’t do an essential function of what he/she is being paid to do.
They also have these igloos outside right next to Graeter’s, but when we went inside to inquire, we were told they don’t own those; they belong to another restaurant, and thus we can’t use them.
There is also a playroom adjacent, which is beneficial for the kids (as if the lure of ice cream wasn’t enough). My kids were sharply rebuked because they didn’t remove their shoes. Awfully bold of you to criticize my kids when you can’t even provide one of the sundaes you advertise.
… moreThey also have these igloos outside right next to Graeter’s, but when we went inside to inquire, we were told they don’t own those; they belong to another restaurant, and thus we can’t use them.
There is also a playroom adjacent, which is beneficial for the kids (as if the lure of ice cream wasn’t enough). My kids were sharply rebuked because they didn’t remove their shoes. Awfully bold of you to criticize my kids when you can’t even provide one of the sundaes you advertise.
Daryl Nitz
Will & Lexi are so kind. There’s is so much to choose from. It’s all good. The Blackberry Chip is pretty incredible. The hot fudge is really great. Perfect!
… moreJoshua Peek
This should be called Greatest, because this is the best ice cream we’ve ever had!!! The black raspberry chip is my new favorite flavor. Please build near Florence SC!!!
… moreElizabeth
This place is fantastic and the people who work here are so nice. Delicious milkshakes and they have the best brownies. Special shout out to Katie who went above and beyond to take care of us for a birthday celebration. THANK YOU!
… morePaul McKay
Fast service, despite them being very busy. Always delicious ice cream. Friendly staff.
I had the black raspberry chip in a chocolate waffle cone – spectacular.
… moreI had the black raspberry chip in a chocolate waffle cone – spectacular.
Amanda Price
Graeter’s is a MUST while visiting NKY or Cincinnati. Their Raspberry Chip & Peach ice cream is top tier ice cream flavors. This location has great outdoor seating at The Promenade.
Service is friendly and quick despite the long lines.
… moreService is friendly and quick despite the long lines.
Holli Harris
My husband really like the Union, Ky location. Adam, the manager. Is awesome! He makes thr best malts.
… more