

Fast-food chain specializing in fried & roasted chicken, catfish & Southern-style sides.
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Golden Chick Location in Austin, TX | 1103
Golden Chick Locations in Austin, Texas
Golden Chick Restaurants – Chicken Tenders – Fried Chicken
Reviews
Time: Approximately early afternoon
I’m extremely disappointed with the way this situation was handled. After trying to reach this restaurant for several days, I finally got in contact today regarding an incorrect order I received. I have proof of purchase on my card and both copies of my receipt.
While speaking to the manager on shift, I calmly explained that my order was wrong and that I had receipts to prove it. Her response was rude and dismissive. She repeatedly said, “That’s not my problem, you should have brought the food back,” even after I explained I had full proof of purchase.
When I asked to speak to the general manager, she claimed she was the general manager. I then asked whether this location was corporate or a franchise. She stated it was a franchise and said, “Some guy owns it.” When I requested the owner’s or franchise contact information, she refused and said if I gave her my number she would “leave it around and hopefully he sees it,” which is completely unprofessional.
The call ended with her being rude, offering no resolution, and hanging up on me. All I originally wanted was my order to be remade correctly. Now, due to the disrespect and lack of accountability, I am requesting both a refund and a remake of my order.
This was unacceptable customer service, and I hope this review reaches someone who actually cares about how customers are treated.
Alao my otder was professional packed with the reciept attached to the bag as sometimes I’ve had some issues so I am pleased at that!!
Girl in the drive through can’t take orders for nothing.
Talking about I can refund you since you charged me for a barbecue even though it comes with the meal. And no I asked for gravy on the side since I don’t like NO GRAVY. And I said both orders spicy. She only did one.
It ain’t that hard, it’s literally just chicken.