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Gervasios Italian Family Restaurant
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Reviews
Unfortunately, what we received was extremely disappointing. When the pizzas arrived, they were not hot — not even warm — which immediately raised concerns about freshness. Once we opened the boxes, things only got worse. The plain pie had little to no visible cheese, and both pizzas appeared overcooked and burnt in several areas. The crust was hard and dry, and the overall presentation looked nothing like what you would expect from an Italian restaurant.
We understand that delivery can sometimes affect temperature, but this felt like more than just a delivery issue. The lack of cheese and the burnt quality suggested the pizzas may have been sitting out or rushed through preparation. For the price we paid, the quality simply did not match the cost.
We contacted DoorDash to report the issue, but despite spending close to $50, we were only offered a $13 reimbursement. That response felt inadequate given the condition of the food and the fact that the meal was essentially inedible.
We genuinely wanted to support a local establishment, but this experience was very disappointing. Unfortunately, based on this order, we will not be returning or ordering again.
Signed,
Very Disappointed
Greeted immediately upon entering and soon thereafter greeted by our waiter Nick! Placed our order and food was served timely. First course, pasta fagioli and a pizza. Wow, wow, wow! Fagioli was the best I ever had in my life! Pizza absolutely amazing with imported tomatoes, and a crispy crust right from the first bite!!
Entrees were the balsamic and caramelized onion wings!! Shazam!! Perfect 10!! Wife had the South Philly Chicken Sandwich on lightly toasted Italian bread, freshly fried chicken cutlets, and freshly garlic sauteed broccoli Raab with provolone!! Holy cow!! Off the hook!!
Owner Mark came out to check on everyone’s table and he stopped to chat! Super nice with a great personality!! Needless to say, we will be back!!!!
Pizza was extremely greasy. Piccata doesn’t come with plain pasta unless specified. So when we got home with our food, we discovered chicken , and then another container with pasta & marinara (a different meal in my opinion) so I was pretty disappointed.
We decided to try takeout a second time, and were pleased with our meals (cheesesteak and Cesar salad). The staff was also very kind. I added a star to my review, and hope that we will continue to have good experiences here!