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Genghis Grill is a fun and interactive Mongolian-style dining experience known for its fresh, hot and healthy food for over 20 years. Our guests are the creative chefs, customizing their bowl, their way. First, you start at our famous Fresh Bar, filling your bowl with over 80 hand-prepared veggies, meats, spices and sauces. Then, you head to our grill masters who cook your creation to perfection before your eyes on a large, circular grill. Lastly, you sit back and enjoy your bowl, unique to your making. Genghis grill is much more than your ordinary Chinese Food or Mongolian BBQ restaurant. Go Bowl’d at Genghis Grill and forge your own flavor. To learn more, visit our site.
Colorful chain with a large variety of ingredients for build-your-own & chef-made bowls.
Address and Contact Information
Address: 4201 Belt Line Rd, Addison, TX 75001
Phone: (972) 503-5426
Website: https://locations.genghisgrill.com/tx/addison/genghis-grill-1001.html
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Order and Reservations
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Reviews
Ebonee Williams
I go to Genghis all the time, but normally in Mesquite , I will NEVER come to this one again .. Came in person and made a to go order, The lady who greeted me was very nice, but the cook was VERY rude and nasty . You could see it on her face that she did not want to work nor cook the food she was talking under her breath while she was cooking. She was moving with an attitude the whole time as well When she went to clean the grill, she sprayed water or whatever was in the bottle ALL over the OTHER food that she was cooking ! She kept throwing the bowls down on the table every time She finished on it was just horrible. I normally wait in the car, but I definitely had to see how my food was made after seeing her with the others . I got my food back water all up in the container Now I understand why people said they got food poisoning from this location. Definitely going to stick to Mesquite.
… moreP
Ordered take out here and the 16$ bowl came with less food than my child’s 8$ kids meal bowl. Initially I sent my teen daughter in to get the food and they disregarded her as if she wasn’t a paying customer, 1st red flag. I called to discuss the portions and the manager immediately got combative with me instead of professionally explaining to me how their portion size works. Even told me “I’m doing too much” huh!!?? She had yet to see “too much”. I then demanded a refund. She then went on tell me she would not be issuing a refund which is when things went LEFT!!
… moreSetsuna Mudou
I love this Genghis location, the waitstaff is really friendly, fast, and the food is good! I wish I lived closer so I could come more often, but whenever we are in the area I like to eat here. 🙂
… moreJuanita Mcgee
Melinda was great! This was our first time at this location and she was so helpful and went out of her way to go grab bowls to show us the sizes. Her customer service is truly exceptional, and we will be returning to this location very soon!
… moreAsif Rehmani
Decent Food, But Service and Maintenance Need Serious Attention
I recently visited Genghis Grill, which follows a “build your own bowl” concept similar to Flat Top Grill (both owned by the same company). While the food was decent, the service—especially from one key staff member—and the lack of maintenance left a lot to be desired.
The Food:
The food is decent, not great. The “build your own bowl” idea is fun, offering a variety of proteins, vegetables, and sauces to choose from. Be careful with the hot sauces—they can make your bowl extremely spicy very quickly. Portion sizes are generous; even the largest bowl, which looks small when empty, ends up being quite big once filled and cooked.
The Service:
The main issue was the front-of-house experience, specifically with the gentleman managing the greeting and payment process. He seemed to be in his own world, acting as though what he was doing was fine, but it was clear he didn’t understand customer service.
When I mentioned it was my first visit, his explanation of how the process worked felt minimal and dismissive, almost like I was supposed to figure it out myself. He spent a lot of time walking around aimlessly or staring at his phone while customers waited for assistance. For example, a family with a stroller came in, and instead of approaching to help them, he called out to them from across the room, leaving them looking confused.
When I paid for my meal, he disappeared immediately afterward without so much as a “thank you” or “have a good day.” It’s a small gesture, but it matters—it’s the last impression you leave with your customers.
On top of all this, his hygiene was concerning, as he coughed openly multiple times without covering his mouth. It felt like he thought he was doing everything right but missed the mark entirely on providing a welcoming and professional customer experience.
The Maintenance:
The restaurant itself also had noticeable issues. The outdoor door was broken, the urinal in the restroom wasn’t working, and the overall upkeep felt neglected. It gave the impression that the place isn’t being managed properly.
Final Thoughts:
The food and concept are solid if you enjoy the Flat Top Grill style of dining. However, this location is held back by poor service and a lack of attention to basic maintenance. With better staff training and some much-needed repairs, it could be a great spot. For now, though, it’s hard to recommend.
… moreI recently visited Genghis Grill, which follows a “build your own bowl” concept similar to Flat Top Grill (both owned by the same company). While the food was decent, the service—especially from one key staff member—and the lack of maintenance left a lot to be desired.
The Food:
The food is decent, not great. The “build your own bowl” idea is fun, offering a variety of proteins, vegetables, and sauces to choose from. Be careful with the hot sauces—they can make your bowl extremely spicy very quickly. Portion sizes are generous; even the largest bowl, which looks small when empty, ends up being quite big once filled and cooked.
The Service:
The main issue was the front-of-house experience, specifically with the gentleman managing the greeting and payment process. He seemed to be in his own world, acting as though what he was doing was fine, but it was clear he didn’t understand customer service.
When I mentioned it was my first visit, his explanation of how the process worked felt minimal and dismissive, almost like I was supposed to figure it out myself. He spent a lot of time walking around aimlessly or staring at his phone while customers waited for assistance. For example, a family with a stroller came in, and instead of approaching to help them, he called out to them from across the room, leaving them looking confused.
When I paid for my meal, he disappeared immediately afterward without so much as a “thank you” or “have a good day.” It’s a small gesture, but it matters—it’s the last impression you leave with your customers.
On top of all this, his hygiene was concerning, as he coughed openly multiple times without covering his mouth. It felt like he thought he was doing everything right but missed the mark entirely on providing a welcoming and professional customer experience.
The Maintenance:
The restaurant itself also had noticeable issues. The outdoor door was broken, the urinal in the restroom wasn’t working, and the overall upkeep felt neglected. It gave the impression that the place isn’t being managed properly.
Final Thoughts:
The food and concept are solid if you enjoy the Flat Top Grill style of dining. However, this location is held back by poor service and a lack of attention to basic maintenance. With better staff training and some much-needed repairs, it could be a great spot. For now, though, it’s hard to recommend.
Danielle Roberts
My first time experience here TERRIBLE I came in to order to go and was never greated so finally I walk up to a worker to ask where to go to place a take out order she said wait 5 min I said okay where do I go to wait she said talk to the other girl so I ask the other girl she said well what you wanna order , mind you this is my first time so no menu nothing I just said something normal an simple she said okay walked off I’m just left standing in the middle of the floor by the grill a group of elderly white women walk in she runs to great them gives them menus before they can even all sit down at the table so at that point I just decided to leave definitely don’t recommend as a black woman coming to this location you will be looked over as if your money doesn’t matter
… moreTravis Blank
First time here and it was excellent! I got the supreme fried rice which had shrimp, chicken and steak. I wish there was a little more meat as there was plenty of egg and shrimp but meat not so much. The portion size is very very good for the price. I am happy I didn’t get a bigger size.
… moreBranana D
Great service and good food. I believe our server’s name was Sterling and she was wonderful.
… moreFabo Novoa
We went here with coworkers and we thought it was a good experience. This is an Asian fusion restaurant located between Midway and Belt Line. Plate sizes are large, my advice is to go for the small plate as it’s enough to satisfy a regular customer. I thought it was a bit more expensive than I expected but I guess that you pay for freshly prepared food. The dishes are cooked in front of you but depending on the time of arrival you could have a longer wait. They do have standard dishes if you prefer to have a quicker service
… moreFranchelle Jobe
It has been a long time since we visited Genghis Grill. I just couldn’t find a combination I liked. They have made changes. You can order bowls based on a menu selection. No more hoping and praying your food will taste good. ORDER From the Menu. You’re eating out. Let them do the work and prepare the meal ad it was meant to be. Me, I had the Hot and Spicy bowl. AWESOME. We will return, and I will only order from the menu in the future.
The staff was so kind. Stayed on top of drink refills. It’s worth every penny
… moreThe staff was so kind. Stayed on top of drink refills. It’s worth every penny