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With our menu of endless customizable options, Freebirds is Texas’ No. 1 Burrito®. Create your own masterpiece with more than 30 different sauces, freebies and extras, a variety of premium proteins (including Vegan Chorizo) cooked in-house by a certified Master Griller. Top it all off with our legendary, liquid-gold Queso Blanco. Got a group? Give ’em the ‘Bird. Our catering team has you covered with build your own taco bars, party platters, and boxed lunches. Whatever you’re craving, we got you – Freebirds, It’s Your World®
Counter-serve, build-your-own-burrito chain with a natural-foods focus, also serving tacos & salads.
Address and Contact Information
Address: 5500 Greenville Ave Ste. 209, Dallas, TX 75206
Phone: (214) 265-9992
Website: https://www.freebirds.com/locations/old-town-ot-5500-greenville-ave-ste-209-dallas-tx-75206
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Reviews
Darren Colclough
Generally, Freebirds is great, and we’ve never had an issue. We recently ordered, including for our toddler. Sadly the quesadilla was below par, as well as missing key ingredients. Maybe the preparing was having an off day, but it left us disappointed.
… moreMarcus Young
I absolutely love it here. The staff is amazing. Abel, gerard, and the rest of the staff are amazing. Always with a friendly smile, curtious, and they always make sure you get a satisfying portion. Thank you for the always positive experience. – Marcus young
… moreCheryl Weis
We just picked up an order from this Freebirds and that included a Regular Chips and Guacamole. We opened up our order and had a bag of mostly crushed chips about 1/8 full and a 3oz guacamole that is missing flavor and not up to the normal level of Freebirds quality. Very disappointing, especially after paying so much for the Regular order.
… moreSteve Jones
This place is nasty. In need of a clean up big time. Bathroom looks as if hadn’t been touched in years. Counter need windows sticky and nasty. Food wasn’t that great at all. First time experience was horrible.
… moreVictory Gardens
Just a little better than eating nothing. The sweet tea tastes old, like the inside of the container is probably moldy. We threw it away. The food quality is lacking. It comes across as prepackaged and kinda sorta warmed up. No flavor. The rice is overcooked and looks like it’s been sitting there all day. The atmosphere is dim and bleak. The two men working work nice. Greeted us and told us they’re be right with us. We were the only customers inside. They seemed to be in a hurry, just slapping the food together. Spent $30 to be disappointed.. I used to love freebirds. But I won’t be back. Next time I’ll eat what’s at home..
… moreSva Allen
The food was good and the staff was decent and patient. They were also busy. i just wish they would have told us upfront how much the “extras” were that you add to your burritos. Like the papas, they had been sitting out for a while (obviously) and I got charged extra for those. They weren’t that good on the burrito, a little hard but luckily it didn’t detract from the overall burrito experience too much.
I also upgraded the size of my burrito and purchased the birria (a “limited-edition” burrito). The upgrading to the monster size was straightforward. My burrito ended up costing over $20, something that I wasn’t happy about.
My partner had the burrito bowl and some chips. Overall the experience was a good one.
… moreI also upgraded the size of my burrito and purchased the birria (a “limited-edition” burrito). The upgrading to the monster size was straightforward. My burrito ended up costing over $20, something that I wasn’t happy about.
My partner had the burrito bowl and some chips. Overall the experience was a good one.
Lucas
Good burrito with great service. The staff are noticeably more friendly than your average Chipotle. The ingredients also differ from competitors, like having Spanish rice and unique sauces. This location is clean, and wait times are not very long. Overall, a good spot for a burrito.
… moreGiovanni
This was my first time visiting after seeing the place on Facebook, and I was excited to try the food since it looked amazing. Unfortunately, my experience wasn’t great.
One of the employees, a white gentleman, was very positive and helpful while preparing my order. However, I noticed another employee being rude to him while helping wrap a burrito, which seemed unprofessional. I tried to ignore it and continued with my order — a Freebird burrito and large nachos.
When I went to check out, I mentioned that I still needed to add the nachos to my order. The cashier, who hadn’t heard my full order earlier, became visibly annoyed when I asked for the nachos. His attitude made me uncomfortable, and I decided to leave without completing my purchase.
Overall, I was really disappointed with the service. I wish I had checked the reviews before coming in.
Now that I see the reviews about employees being stoned during lunch hour is kinda true when I saw the other 2 employees being rude. Disappointing
… moreOne of the employees, a white gentleman, was very positive and helpful while preparing my order. However, I noticed another employee being rude to him while helping wrap a burrito, which seemed unprofessional. I tried to ignore it and continued with my order — a Freebird burrito and large nachos.
When I went to check out, I mentioned that I still needed to add the nachos to my order. The cashier, who hadn’t heard my full order earlier, became visibly annoyed when I asked for the nachos. His attitude made me uncomfortable, and I decided to leave without completing my purchase.
Overall, I was really disappointed with the service. I wish I had checked the reviews before coming in.
Now that I see the reviews about employees being stoned during lunch hour is kinda true when I saw the other 2 employees being rude. Disappointing
Kathleen Young
Flavor wise, the food was okay, but the circumstance of food service not so much. Tortillas straight out of a bag. Line items that should be served at least 165°, were barely above room temp. My granddaughter enjoyed her Freebird build your own burrito. I had steak tacos with meat and cheese only, and queso blanco(the only thing served hot) and chips (great flavor and crunch). My husband went with a steak keto bowl. All the food items had a nice spice after burn, but flavor is not enough to overcome the drawbacks of the place. Service is cafeteria line style, then get your own drinks. This is where the place went down to one star. Large black gnats flying all around the drink station. When getting my drink, I was concerned about getting a bug in my cup. When I went for a refill, I almost barfed. The ice chute is clear plastic, but behind it, I saw a line of green algae telling me this area hasn’t been cleaned in waayyy tooo long! YUCK! YUCK!! YUCK!!!
… moreJasmine
Best burrito I ever had!! Chipotle could never with their stale tortillas and undercooked rice. Definitely worth the $14!
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