
With our menu of endless customizable options, Freebirds is Texas’ No. 1 Burrito®. Create your own masterpiece with more than 30 different sauces, freebies and extras, a variety of premium proteins (including Vegan Chorizo) cooked in-house by a certified Master Griller. Top it all off with our legendary, liquid-gold Queso Blanco. Got a group? Give ’em the ‘Bird. Our catering team has you covered with build your own taco bars, party platters, and boxed lunches. Whatever you’re craving, we got you – Freebirds, It’s Your World®
Counter-serve, build-your-own-burrito chain with a natural-foods focus, also serving tacos & salads.
Address and Contact Information
Address: 565 E Round Grove Rd STE 201, Lewisville, TX 75067
Phone: (972) 315-2452
Website: https://www.freebirds.com/locations/lewisville-vista-ridge-565-e-hwy-3040-lewisville-tx-75067
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Order and Reservations
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Reviews
Jessica helped me out at the counter and she was AMAZING. Super friendly, patient, and had the best attitude the whole time. She made sure my order was perfect and honestly just made the whole visit better with her positive energy. It’s rare to get service that genuinely stands out like that.
Great food + great customer service = 10/10. I’ll definitely be coming back!
Unfortunately, this specific location has ongoing issues with cleanliness. On top of that, I’ve had severe stomach issues two out of the three times I’ve eaten here, which is hard to ignore. As much as I like the food itself, I can’t really justify returning, even though the flavors are consistent with other Freebirds locations. I wish this spot were better run, because I genuinely like the brand, but these issues outweigh the positives for me.
I placed an online/app order. When I arrived, two men were eating in the dining space and no employees were to be seen. I walked up to the register and stood there, without anyone coming to great me. After a moment of standing there awkwardly I then called out, “Hello?!?! Anyone here?” when the young man came around the corner looking very nervous. I told him I was there for an app order and he handed me my bag.
I asked for extra on mine, my gf did not. We also ordered chips. Both bags of chips has barely a handful of chips, less than 10 chips each. Our bowls are laughable. My girlfriend’s bowl hardly has any food in it and mine (with extra) barely has any food in it. You can see the bottom of the bows, meaning they didn’t even put enough food in for the walls of the bowl to do what bowls do. They did not even give me $10 worth of food. Ridiculous!
I will not be going back and I recommend you do not spend your money here either.
Update:
Since the owner responded and provided the link so he/she can follow up there has been no contact or follow up from them. At least nothing that I have observed come through. Kind of disappointing considering how quickly they had reached out after the initial post. I had actually forgot about the whole thing until I considered going back and then remembered to not spend my money here.
I’ve gone twice and there’s only one person working the line. Their customer service is GREAT, but they can only do so much when they’re slammed and alone. I feel bad for them when they get an unexpected rush.
Sometimes the food on the line looks like it has been there for a while, but that’s probably because I’m going at slower times. Still though, I want the freshest.
The dining room….oh man, it’s clean, but huge, and it has a bar area (or something idk it’s so out of place) that’s kind of a catch-all.
They were out of lids/straws last time I went, but didn’t ask the dude because again he was alone.
As I said, I love Freebirds, and this location could be great with a few tweaks that would allow for fresher food, more customer service, and a lobby that is functional.
Ultimately, I’ll be back. It’s not a bad experience at all and you can tell that the employees/management care – the place isn’t in disrepair and the food is still good.
The make your own vegan bowl and vegetarian burrito are good, well made.
The service is excellent .