Brad Wilson
Just paid $19 for a burger and fries and order a Regular fry and received a small. I put all the fries in the bag and showed them and they said that it was a regular but they ran out of cups and that’s it. This is a small so when I asked another employee they said yes but there’s more in the bag and I told them there wasn’t. Not to mention the fries were completely soggy and I know how tgey are supposed to be. I obviously wasn’t going to get anywhere with anyone so left. They raise their prices to a ridiculous amount and cut back what they give you. This place has gone down hill I recommend going somewhere else with better food and value. Also the place was empty and now I understand why
… moreTantulei X
Terrible! I ordered two big fries, a bacon cheesburger, and a cheeseburger in a lettuce wrap. They messed up my whole order. They gave me only one big fries (instead of two that I paid for) – undercooked, and only what fits in the cup, no overflow, as it is in other places. But the worst was my lettuce wrap – they threw everything in the bowl instead of the lettuce wrap, the bell pepper was plain raw, and half of the ingredients were missing.
… moreSerge El-Khazen
Five Guys by UTC Mall is the perfect spot if you’re craving a fresh, juicy burger made just the way you like it. The menu is simple but packed with quality burgers, hot dogs, and fries done right. What makes this location stand out is the consistency: the patties are always cooked to order, toppings are unlimited, and the fries come in generous portions that are crispy on the outside and fluffy inside. The staff here are quick, friendly, and keep the place clean, even when it’s busy. The casual atmosphere makes it a great choice for a laid-back meal with friends or family. Pair your burger with a milkshake, and you’ll see why this spot is a local favorite.
Great burgers and great fries… should work on the seating and hygiene.
… moreRocky Carlton
Went in and the put cheese on my burger when i ordered it without. Took it back and they remade it. But when I got home I only had a small bag of fries, no extra scoop. For $20 for burger, fries, soda just not a good value when it seems they are skimping on the fries now.
… moreMansoor Kemal
I last ordered here in November and the employee who served me had hard of hearing but was able to help me out the best way that he could. I ordered a little burger with French fries and they were able to tell me where to sit. I had a hard time at the vending corner ordered soda for my beverage but was able to figure it out with the help of a fellow customer. I then was able to find the trash can so I could throw my food away.
… moreValerie Elliott
Love the fries — really the only reason we go there. Burgers are so/so. No real service – order and pick up at the counter.
… moreNikol Willis
Every time I visit the plaza, I call ahead to inform them of my arrival and that I’m on my way. When I arrive, I wait approximately 15 minutes to receive my over-the-phone order. Each time, I consider canceling my order because I could have simply walked in and placed it in person, which feels more straightforward. This repeated delay and inconvenience are quite frustrating.
… moreJatziri Bahena
Food is great always but, there is this one employee that is just not it. Started with an attitude when we walked in around 9:30pm. Proceeds to roll his eyes multiple times, then while we are sitting eating, he cleans the table top with the same broom that his co worker was cleaning the floor with. Same table kids eat at, he just used the dirty broom. That’s as nasty as it gets.
… moreJonathan James
Best burger around these parts. Always fresh ground beef, no freezer at location. Friendly helpful staff serving great burgers and fresh real potato fries. 😉 – Enjoy – J
… moreSommer Bolling
The fry basket full of cooked bacon and bags of buns stored directly next to the trash and washing station really threw me off. The cart is pressed firmly against the trash can. Really gross. I mentioned it to the lady serving me and she shrugged it off which made me more uncomfortable because if you don’t care about what is visible to the customer what do you do out of our sight? Won’t be returning to this particular five guys.
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